技术客户经理 - 战略服务（EMEA）
Technical Account Manager - Strategic Services (EMEA)
在ClickUp，我们正在打造未来的工作方式：首个真正融合AI的工作空间，将任务、文档、聊天、日历和企业搜索统一起来，所有功能都由以情境驱动的AI加速。我们是一家以AI为核心的企业。每位团队成员都被期望每天使用AI，我们在招聘过程中会评估候选人的AI熟练程度。加入我们，一起重新定义可能的边界。🚀
### 关于ClickUp
ClickUp是工作领域的全能应用，旨在帮助团队在一个地方进行计划、协作和执行。我们的客户依赖ClickUp来简化复杂性，加快进度，并为跨团队的工作建立更好的运营系统。
### 职位描述
我们正在招聘一位高级技术客户经理，战略服务方向，与关键客户合作，帮助他们实施、扩展和成熟使用ClickUp。该职位位于专业服务部门，适合能够结合客户领导力、流程设计、技术问题解决和实际变革管理的人选。
你将帮助客户从零散的流程转变为在ClickUp中的可扩展工作方式。这意味着主导复杂的实施过程，指导多个利益相关方的采用，识别自动化和AI的机会，并帮助客户从平台上实现可衡量的业务价值。
### 你将负责
#### 主导战略实施和客户转型
- 从发现到部署、赋能和持续优化，负责复杂的客户项目。
- 分析当前的工作流程，识别痛点，并设计在ClickUp中的可扩展未来解决方案。
- 指导客户在多个团队或业务单元中进行治理、架构、流程设计和部署规划。
- 在实施停滞、优先级变化或利益相关者意见不一致时，帮助客户恢复进展。
#### 推动采用、价值实现和客户健康度
- 与客户利益相关者紧密合作，定义成功指标、采用里程碑和实际下一步行动。
- 将客户目标转化为清晰的执行计划，以提高采用率、利益相关者参与度和平台长期价值。
- 利用使用数据、客户反馈和业务背景，早期识别风险并制定恢复或加速计划。
- 在战略业务评审和客户对话中，提供对进展、机会和优先事项的明确观点。
#### 设计可扩展的解决方案、自动化和AI使用场景
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查看英文原文
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
### About ClickUp
ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams.
### The Role
We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management.
You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform.
### What You’ll Do
#### Lead strategic implementations and customer transformations
- Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
- Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
- Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
- Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
#### Drive adoption, value realization, and account health
- Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
- Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
- Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
- Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.
#### Design scalable solutions, automation, and AI use cases
- Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.
- Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness.
- Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity.
- Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support.
#### Partner across teams to solve complex customer problems
- Act as a trusted advisor to customer admins, operators, and executive stakeholders.
- Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving.
- Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved.
- Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes.
### What We’re Looking For
#### Required qualifications
- Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
- Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
- Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
- Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
- Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
- A clear ownership mindset and track record of driving outcomes rather than operating reactively.
#### Preferred qualifications
- Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.
- Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.
- Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration.
- Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
- Ability to influence cross-functional teams without direct authority.
### Location
- This role is approved for hiring in Ireland.
- Please confirm any remote, hybrid, travel, or time-zone expectations during the hiring process.
### Why this role is compelling
This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution. You’ll help strategic customers transform how they work, while shaping scalable delivery patterns inside a fast-moving environment where adoption, workflow design, automation, and AI all matter.
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