HUB 项目联络人
HUB Program Liaison
与真正有影响力的工作机会。
在Orsini的每个职位都能让患者更接近改变生命的疗法。我们与生物制药创新者、医疗保健提供者和支付方合作，使获取变得简单、有同情心且可靠——所以没有患者会被落下。让你下一个职位变得重要。
关于Orsini
自1987年以来，Orsini一直致力于提供富有同情心的护理，是罕见病和基因治疗药房解决方案的领导者，旨在简化患者与先进药物的连接方式。通过我们全面的商业化解决方案，包括全国性的专业药房、患者服务中心、家庭输液和护理网络，以及第三方物流供应商，我们与生物制药公司、提供者和支付方合作，确保“没有患者被落下”™。
我们的使命
Orsini的使命是成为生物制药创新者、医疗保健提供者和支付方的重要合作伙伴，以支持患者及其家庭获得针对罕见疾病的革命性治疗。通过我们整合的服务组合，我们寻求开创全面的解决方案，简化患者与先进疗法的连接方式，同时提供全面而富有同情心的护理，确保“没有患者被落下”™。
核心价值观
在我们公司文化的核心，Orsini的LIVE IT核心价值观作为指导原则，塑造了我们彼此之间以及与服务对象的互动方式。这些价值观是我们对卓越、协作和真诚关怀的承诺的驱动力，体现在我们工作的各个方面。
薪酬
该职位的时薪为28.00美元，适用于位于伊利诺伊州Elk Grove Village地区的员工。其他地区候选人的薪酬将在招聘过程中进行评估和确定。
地点
该职位为远程办公；但优先考虑位于伊利诺伊州Elk Grove Village或俄亥俄州Columbus办公室附近的候选人。
职位概述
联络人将与项目经理一起作为指定药品的关键联系人，与处方医生、处方医生办公室工作人员、药品制造商代表进行沟通，并与项目经理合作，为制造商的项目提供卓越的客户服务和响应速度。该职位需要高度的紧迫感和快速回答问题的能力，或及时回应和解决可能出现的问题。联络人将积极参与沟通和会议，并在需要时提供患者和医护人员的支持，以确保项目要求的满足。
查看英文原文
Careers with real impact.
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.
ABOUT ORSINI
Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.
OUR MISSION
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
CORE VALUES
At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
COMPENSATION
The hourly rate for this position is $28.00 for employees based in the Elk Grove Village, IL area. Compensation for candidates hired in other geographic locations will be reviewed and determined during the hiring process.
LOCATION
This position is remote; however, candidates located near our Elk Grove Village, IL or Columbus, OH offices are preferred.
POSITION SUMMARY
The liaison will be a key contact along with the Program Manager for the drug product(s) assigned interacting with the prescriber, prescriber office staff, drug manufacturer representatives and working with program managers to deliver excellent customer service and responsiveness for the manufacturer’s program. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. The liaison will be actively engaged/participating in communications and meetings and will provide patient and provider support when needed to ensure the program requirements are met.
ESSENTIAL DUTIES
- Provide patient case status information to outside field team as requested.
- Interact with internal SPP teams or team members to expedite patient processing as needed.
- Communicate with health care providers on occasion as needed to resolve case status issues.
- Serve as point of contact to field reps, MD offices, and patients for all assigned orders.
- Obtain necessary information required to successfully process patient orders.
- Communicate effectively with internal team on needs of outside team requests and expediting patient issues.
- Communicate with external team of escalated issues and needs to assist with improvement of patient referral process and improving outcomes.
- Other duties as assigned
Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description. KNOWLEDGE, SKILLS, AND TRAINING
- Ability to work with diverse customer base both external and internal, including but not limited to manufacturer accounts representatives, MD office staff, and patients.
- Possess strong written and verbal communication skills.
- Experience in providing excellent customer service skills to internal and external customers.
- Ability to work well in a team environment and provide support to other team members.
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
- Detail oriented individual.
- Ability to identify solutions to problems quickly and communicate results in a timely fashion.
- Ability to prioritize workload and adhere to established response times to manufacturer for urgent and non-urgent issues.
- Ability to multitask and deliver on tight deadlines.
- Ability to work well in a fast-paced environment.
- Pharmacy Technician License Required.
- National Pharmacy Technician Certification Preferred.
- Intermediate Knowledge of Microsoft Excel Required.
EMPLOYEE BENEFITS
We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:
· Medical Coverage, Dental, and Vision Coverage
- 401(k) with employer match
- Accident and Critical Illness coverage
- Company-paid life insurance options
- Generous PTO, paid holidays, and floating holidays
- Tuition reimbursement program.
Equal Employment Opportunity
Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
E-Verify Participation Notice
We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.
All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.
For more information about E-Verify, please review the official notices below:
E-Verify Participation Poster (English & Spanish):
Right to Work Poster (English & Spanish):
Originally posted on Himalayas