高级客户成功经理
Senior Customer Success Manager
TELUS Health 正在赋能每个人过上最健康的生活。在我们愿景的指引下，我们正在利用领先的技术，并专注于每个人的独特性，以创造健康的未来。作为全球领先的健康与福祉提供商——涵盖身体、心理和财务健康——TELUS Health 正在改善消费者、患者、医疗专业人员、雇主和员工的健康结果。
在 TELUS Health，我们不仅仅是在成长——我们正致力于成为全球最受信赖的福祉公司。我们需要一位充满热情的高级客户成功经理，与我们一同实现这一目标。我们的团队与我们将共同完成的工作
我们的 EMEA 客户成功团队由超过 30 名专业人士组成，覆盖英国、荷兰、法国和德国。我们团结一致，致力于提升全球员工的福祉。
作为高级客户成功经理，您将负责管理 8-12 个大型企业客户组合，与 C 级高管及多个利益相关方建立可信赖的顾问关系。您将通过 TELUS Health 全面的解决方案，帮助客户提升员工参与度并增强整体健康状况。
这个职位为您提供机会加入我们充满活力且不断壮大的团队，与福祉解决方案领域的领先创新者一起工作。您将与来自不同行业的国家级和国际级客户合作。
您是否准备好成为一支真正改变人们生活团队的一员？加入我们这段激动人心的旅程，共同塑造职场福祉的未来！
您将从事的工作
- 推动战略合作伙伴关系：与客户组织建立深厚的关系，特别是在 C 级管理层，通过定期的业务审查和战略规划确保高留存率和满意度。
- 推动客户成功：领导创新的参与计划、项目更新和解决方案优化举措，最大化客户从 TELUS Health 解决方案中获得的价值。
- 联系与协作：通过促进最佳实践分享、组织网络活动以及建立强大的内部合作关系，打造活跃的客户社区，高效解决客户需求。
- 增长与保留：管理续约、识别扩展机会，并协调额外服务，同时持续为客户的需求和产品改进发声。
- 监测与优化：设定并跟踪绩效目标，收集和分析数据，以推动持续改进。
查看英文原文
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Senior Customer Success Manager like you to help us get there.Our Team and What We’ll Accomplish Together
Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide.
As a Senior Customer Success Manager, you'll manage a portfolio of 8–12 large enterprise accounts, cultivating trusted advisor relationships at the C-level and across multiple stakeholder functions. You'll empower our clients to elevate employee engagement and enhance overall wellness through the full scope of TELUS Health solutions.
This role offers a chance to be part of our dynamic and growing team, working with a leading innovator in wellness solutions. You'll work with a diverse range of clients, both national and international, from various industries.
Are you ready to be part of a team that's making a real difference in people's lives? Join us on this exciting journey and help shape the future of workplace wellbeing!
What You’ll Do
- Drive Strategic Partnerships:Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
- Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
- Connect & Collaborate:Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
- Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
- Monitor & Optimize:Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.
What You Bring
- 5+ years of experience in Customer Success, Client Relationship Management, or Account Management in a B2B enterprise environment
- Proven track record of success in retaining and growing relationships with large, multistakeholder enterprise accounts
- Experience with HR, employee wellbeing, or EAP programs highly preferred
- Demonstrated ability to build trust and influence at C-level; executive presence and strong communication with clients and internal stakeholders
- Strong consultative approach to problem-solving and project management; desire to exceed client expectations at every turn
- Commercial mindset - comfortable with growth accountability and able to articulate the value exchange in renewal and expansion conversations
- Resilience and adaptability in a fast-paced, changing environment
- Experience with Salesforce or comparable CRM for data-driven decision-making
- Willingness to travel occasionally to client sites within the region
What We Offer
- Sales incentive plan
- Comprehensive training and onboarding programme
- Primarily remote work with a strong preference for candidates based in or around London
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan - claim back dental bills or the cost of new glasses
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
#LifeAtTELUS
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A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Originally posted on Himalayas