机器学习工程师，客户智能
Machine Learning Engineer, CX Intelligence
准备开展职业生涯中最有影响力的工作吗？在Coinbase，我们对提升经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向自我认知极限的地方。如果你准备好与那些不愿接受“足够好”的人一起打造金融的未来，那你就在正确的地方。Coinbase是一家以远程办公为主，但不完全是远程办公的公司。期待每季度进行一次高强度的线下工作集会，称为“冲刺”（surges）。了解更多关于在Coinbase工作的信息。
CX智能工程团队是Coinbase企业应用与架构部门的一部分，构建了支持Coinbase聊天、帮助中心和代理工具的多代理平台。作为该团队的机器学习工程师，你将设计并扩展代理系统，自动化复杂的客户支持流程，将大语言模型（LLM）与内部API和工具连接，为数百万客户提供快速、准确且合规的AI驱动体验。
你将负责：
- 使用高级编排框架（LangGraph、Google ADK）设计多代理系统，端到端自动化复杂的客户支持流程。
- 使用模型上下文协议（MCP）构建和扩展集成，将LLM与内部Coinbase API、数据库和第三方工具连接。
- 开发自动化的“LLM作为评判者”评估流水线，监控、衡量并改进生产环境中非确定性AI代理的性能。
- 实现RAG、微调和提示工程技术，确保聊天机器人回复有依据、准确，并符合Coinbase政策。
- 发布可投入生产的Python服务，具备高弹性、低延迟，并能处理跨异步微服务的Coinbase规模流量。
- 与对话设计和产品团队合作，将复杂业务逻辑转化为去中心化架构中的可执行代理流程。
所需技能和经验：
- 3年以上构建和扩展ML/AI系统的经验，有实施基于代理的“Loop”或“ReAct”系统经验，其中AI能够自主采取行动。
- 对LLM生命周期有深入理解，包括上下文窗口管理、标记优化、结构化输出解析（Pydantic、JSON模式）以及多代理编排框架（LangGraph、Google ADK或类似）。
- 精通Python，有实际操作经验
查看英文原文
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers.
What you'll do:
- Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
- Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
- Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
- Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
- Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
- Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.
Required Skills and Experience:
- 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
- Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
- Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
- Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P77545
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
R$347.900—R$347.900 BRL
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.