客户服务人员：ServiceNow工作流屏幕录制
Customer Service Professionals: ServiceNow Workflow Screen Recording
我们正在研究
我们正在开展一项关于客户支持团队日常软件习惯的付费研究。了解人们如何实际使用他们的主要工具，有助于我们识别常见的摩擦点和系统低效之处。我们希望看到真实的使用模式，以更好地理解服务台的运营现实。
如何参与
您将录制一段简短的异步屏幕录像，展示您的桌面。在录制过程中，您将向我们演示在平台上处理的常见任务或流程。您需要大声讲述您的操作步骤以及背后的原因。最后，您将提交视频供我们的团队审核。
适合人群
我们欢迎客户服务中心代表、IT帮助台代理和支持专家。您必须有在ServiceNow上进行工单、路由或一般服务管理的实际操作经验。我们特别寻找那些能够自如地在摄像机前解释其数字工作流程的日常用户。
您将负责
- 在处理常见支持任务时，录制一段异步屏幕视频。
- 逐步讲解您的具体工作流程。
- 讲述您的思维过程，并解释为何做出某些系统选择。
- 上传最终的屏幕录像供我们的团队评估。
申请条件
- 活跃的客户服务、支持或IT帮助台专业人员
- 在专业环境中使用ServiceNow的实际经验
- 熟悉标准的工单和解决流程
- 能够进行屏幕和音频录制的电脑访问权限
报酬
每项任务70美元
准备好参与了吗？
立即开始您的付费访谈 https://terac.com/interview/start/r/dac80fb1-d178-4e70-a622-70a23c1f8d52?utm_source=ashby_listing_description
关于TERAC
Terac正在打造全球最大的经过认证的人类专家池，用于人工智能。研究人员、人工智能实验室和产品团队使用Terac在各个行业、语言和技能领域招募、筛选和支付研究参与者。
了解更多请访问 terac.com https://terac.com 或在YouTube上关注 @jointerac https://www.youtube.com/@jointerac.
查看英文原文
WHAT WE'RE RESEARCHING
We're running a paid study on the day-to-day software habits of customer support teams. Understanding how people actually navigate their primary tools helps us identify common friction points and system inefficiencies. We want to see real-world usage patterns to better comprehend the operational reality of service desks.
HOW IT WORKS
You will capture a short, asynchronous screen recording of your desktop. During the recording, you will walk us through a common task or process you handle within the platform. You will narrate your actions out loud to explain the steps you take and the reasons behind them. Finally, you will submit the video for our team to review.
WHO THIS IS FOR
We welcome customer service representatives, IT help desk agents, and support specialists. You must have hands-on experience using ServiceNow for ticketing, routing, or general service management. We are specifically looking for daily users who are comfortable explaining their digital workflows on camera.
WHAT YOU'LL DO
- Record an asynchronous video of your screen while navigating a common support task.
- Walk us through your specific workflow step by step.
- Narrate your thought process and explain why you make certain system choices.
- Upload the finalized screen recording for our team to evaluate.
WHO SHOULD APPLY
- Active customer service, support, or IT help desk professional
- Hands-on experience using ServiceNow in a professional setting
- Familiarity with standard ticketing and resolution workflows
- Access to a computer capable of capturing screen and audio recordings
COMPENSATION
$70 per task
READY TO PARTICIPATE?
Start your paid interview now https://terac.com/interview/start/r/dac80fb1-d178-4e70-a622-70a23c1f8d52?utm_source=ashby_listing_description
ABOUT TERAC
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.