客户管理经理

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
Job Duties & Responsibilities
Portfolio & Account Leadership

• Manage an assigned book of top-tier brand and advertiser accounts, serving as the senior point of contact and escalation resource for the team on those accounts.

• Serve as an escalation point for Account Managers on the team, providing guidance on complex client situations, campaign issues, and relationship-sensitive decisions.

• Shape the team's vision for what best-in-class account stewardship looks like within a retail media environment, and build the systems, processes, and talent to bring that vision to life.

People Leadership & Team Development

• Directly manage 1-2 Account Managers, providing day-to-day coaching, performance feedback, and career development support.

• Partner with the Director of Account Management to support staffing decisions, onboarding of new team members, and building a team culture grounded in accountability and client-first thinking.

• Identify skill development opportunities for direct reports and support their growth through coaching, stretch assignments, and exposure to more complex accounts and situations.

• Establish clear performance expectations, conduct regular 1:1s and performance reviews, and recognize and reward high performance consistently.

• Foster a collaborative, inclusive team environment where knowledge-sharing, mentorship, and continuous learning are embedded in how the team operates.

• Build effective teams that apply their diverse skills and perspectives to achieve common goals by establishing common objectives and a shared mindset.

• Manage execution responsibilities and workload of direct/indirect reports to achieve functional deliverables on time and with quality.

• Develop talent through coaching, feedback, exposure, and stretch assignments in order to meet their own career goals as well as the organization’s priorities.

• Establish strategic staffing and succession plans; successfully deliver on proposed staffing objectives.

• Drive the talent selection process in alignment with the company’s talent philosophy for open direct/indirect reporting positions; Ensure all direct reports are appropriately trained and on-boarded.

• Drive engagement by creating a climate where people are motivated to do their best to help the organization achieve its objectives; focus on voice of teammate data (e.g., Engagement & Pulse results), partnering with organization leadership to drive necessary changes.

Brand & Advertiser Campaign Stewardship

• Ensure assigned brand and advertiser partners receive proactive, end-to-end account stewardship from pre-campaign kickoff through in-flight optimization, post-campaign wrap, and renewal planning.

• Personally own and steward assigned top-book accounts, acting as a trusted advisor who understands each brand’s business objectives and translates them into actionable campaign strategy.

• Model and champion a proactive service approach, surfacing insights, flagging risks, and recommending optimizations before clients identify them.

• Drive retention and investment growth within the assigned portfolio by consistently delivering against campaign objectives and ensuring brand partners can clearly articulate the value they receive.

• Maintain a consistent cadence of in-flight performance reviews, optimization check-ins, and post-campaign readouts that keep brand partners informed and invested in the partnership.

Cross-Functional Collaboration & Internal Influence

• Communicate weekly with internal leadership, including Media Planning, Sales, Analytics, and Product, representing the Account Management team's perspective and ensuring alignment on priorities.

• Surface client feedback and campaign learnings to the Director of Account Management and cross-functional partners to inform process improvements and product decisions.

• Partner closely with Media Activation to ensure campaign strategies are properly set up and executed to deliver against advertiser objectives.

• Collaborate with the Analytics and Reporting function to ensure performance measurement frameworks, attribution methodologies, and reporting cadences serve both internal and client needs.

• Work alongside Legal and Finance on advertiser contracts, Insertion Orders, and investment structures, ensuring commercial agreements accurately reflect the campaign structure.

• Act as a bridge between Sales and Activation, ensuring a smooth handoff from commitment to activation and that client expectations set during the sales process are achievable and honored.

Operational Excellence & Process Development

• Follow and contribute to account management processes, playbooks, and frameworks, identifying opportunities to improve efficiency and consistency across the portfolio.

• Hold a high-quality bar for campaign setup, in-flight monitoring, and wrap reporting on all assigned accounts, ensuring executional excellence at every stage of the campaign lifecycle.

• Identify friction points in the client experience and proactively work with internal partners to resolve issues before they escalate.

• Use campaign data and client feedback to continuously sharpen the quality of account stewardship, bringing learnings back to the team and to the Director.

• Maintain strong visibility into the performance of all assigned accounts and use that data to prioritize attention, flag risks early, and surface upsell or renewal opportunities.

QUALIFICATIONS:

• Bachelor's Degree

• 4 - 7 years w/4+ years of experience in account management, client services, or campaign management in a media, advertising, or retail & commerce media environment.

• 1+ years of people management or mentorship experience, with a desire to grow as a people leader

• Strong familiarity with digital media execution, including how campaigns are structured, trafficked, optimized, and measured across offsite and owned channels.

• Strong communication and relationship management skills, including the ability to simplify complex campaign information for brand partners and internal stakeholders.

• Experience managing brand or advertiser relationships directly, including navigating campaign issues, communicating performance, identifying growth opportunities.

• Demonstrated ability to collaborate cross-functionally and coordinate across Media Activation, Planning, Sales, and Reporting to deliver on campaign commitments.

• Analytical mindset with the ability to interpret campaign performance data, identify trends, and translate findings into clear, actionable recommendations for clients and internal teams.

• Preferred prior experience in retail or commerce media environment.

• Preferred experience managing accounts with major national brands or advertising agencies.

• Preferred exposure to Insertion Orders and campaign investment structures in a media or advertising context.

• Preferred familiarity with retail media measurement, attribution methodologies, and how performance data is communicated to brand partners.

VIRTUAL REQUIREMENTS:
At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!
Targeted Pay Range: $83,000.00 - $138,200.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.Originally posted on Himalayas