部署策略师 - 拉丁美洲
Deployment Strategist - LATAM
职位描述
作为部署策略师，你将作为一支充满动力和创造力的团队成员，与Forward Deployed Engineers（前线部署工程师）、Go to Market（市场进入）专业人士、产品工程师和其他策略师一起，针对客户面临的挑战性问题部署ElevenAgents，我们的企业级AI平台。你的任务是将分散的思路整合成对最重要问题的全面理解，包括现有工作流程、产品需求、用户动机以及可能产生的影响。
每天的工作都不尽相同，但作为部署策略师，你可以期待：
- 与战略客户会面，深入了解他们的AI转型目标，找出他们在AI代理驱动的客户互动和运营工作流程中的最大痛点
- 全程负责旗舰交易——从识别合适的用例到制定商业条款（包括基于成果的定价、许可费用和实施安排），并推动其完成
- 深度嵌入战略客户中：作为拥有专属账户的可信赖合作伙伴，花有意义的时间在客户现场，并像他们是团队一员一样负责交付成果
- 通过与客户问题和工作流程的紧密接触，识别高影响力用例，并与前线部署软件工程师合作将其实现
- 指导客户部署我们产品的最佳实践（例如ElevenAgents）；包括代理设计、代理编排、生产就绪性，以最大化采用率和影响力
- 探索新行业中的潜在应用，并在全球不同领域扩展我们的AI解决方案
- 向技术团队到高管的各类受众展示我们的工作成果和未来工作的提案
- 与我们的研究团队合作，将现场洞察反馈到ElevenLabs的平台和模型中，帮助塑造产品路线图
- 为新老客户提供ElevenAgents及我们更广泛的AI技术的有说服力的演示
- 每日与客户的工程和高管团队协作，确保代理进入生产环境并实现可衡量的业务成果
要求
- 在技术层面与客户合作3年以上。有直接的企业客户经验者优先
- 有产品开发、交付和变更管理的经验
- 商业意识：能够自如地处理商业谈判
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ABOUT THE ROLE
As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.
No two days are the same, but as a Deployment Strategist you can expect to:
- Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.
- Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.
- Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.
- Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
- Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact.
- Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
- Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.
- Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.
- Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.
Requirements
- 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred.
- Experience in product development, delivery, and change management
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
- Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
- A proven track record of taking ownership of complex, ambiguous projects and delivering results.
- Adaptability to work across different customer environments, industries, and technical use cases.
- Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.
- Ability to creatively map enterprise use cases and workflows to AI systems
LOCATION
As we build out a team in the Spanish LATAM region, the successful candidate is preferred to be based within the Spanish LATAM Region. We will also consider candidates who can travel frequently to meet with customers on-site and collaborate in person with the team.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.