客户服务中心业务分析师
Client Services Business Analyst
***不幸的是，客户服务业务分析师目前无法提供担保，未来也无计划提供。***
***此职位要求您位于我们的印第安纳波利斯办公室附近或美国东北部 - 允许远程灵活办公。***
客户服务业务分析师
职位概述：
客户服务分析师支持AccessGenius，这是一款多平台的制药成本和覆盖应用程序，作为客户项目中的主要或共同负责人。该职位从概念到发布全程管理项目，确保解决方案满足客户需求、质量标准和监管要求。
关键职责包括但不限于：
- 从最初的创意设计到发布，监督并实施项目计划，确保应用程序符合客户要求。
- 在客户服务经理的指导下，协调产品交付、应用和客户服务团队，确保及时交付和高质量产品。
- 与内部部门合作，开发用于医学、法律和监管（MLR）提交的内容，以及培训材料和测试流程。
- 与客户服务经理合作，准备客户演示文稿、会议摘要和行动项。
- 与客户紧密合作，处理应用程序交付流程的任何修改。
- 在需要时组织与产品交付、应用、交付支持和客户服务团队以及相关专家的会议。
- 与客户服务经理合作，理解项目“为何”和“如何”被识别、启动和执行，以提供客户价值并促进您的学习和职业发展
- 在客户验证之前执行最终的内部应用测试
- 及时了解所有正在进行的项目，包括总体状态、下一步计划和未来的客户需求
- 解决客户咨询或转交至相应团队解决，并确保适当的客户沟通以解决问题
- 应用系统化的方法分析和解决问题；主导问题解决并实施解决方案。
资格要求：
最低要求：
- 医疗保健或商业学士学位
- 2-5年制药行业经验（理想情况下在市场准入机构工作过）
- 精通医学、法律、监管（MLR）评审系统和审批流程
其他要求：
- 熟悉药品知识
查看英文原文
***Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.***
***This role requires you to be located either near our Indianapolis office or the Northeast United States - Remote Flexibility.***
Client Services Business Analyst
Position Summary:
The Client Services Analyst supports AccessGenius, a multiplatform pharmaceutical cost and coverage application, serving as a lead or co-lead analyst on client engagements. The role oversees projects from concept through launch, ensuring solutions meet client needs, quality standards, and regulatory requirements.
Essential functions of the job include but are not limited to:
- Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements.
- Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality.
- Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures.
- Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items.
- Work closely with clients to handle any modifications to the application's deliverable process.
- Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required.
- Work with Client Service Manager to understand “why” and “how” projects are identified, initiated, executed to provide client value and facilitate your learning and career growth
- Execute final internal Application Testing prior to client verification
- Remain up to date on all active projects, including general statuses, next steps and future client needs
- Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues
- Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions.
Qualifications:
Minimum Required:
- Bachelor’s degree in Health Care or Business
- 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency)
- Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes
Other Required:
- Working knowledge of pharmaceutical marketplace, brands, and data inputs
- Working knowledge of Market Access
- Project Management Software, Figma or other design software
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.
Reasonable estimate of the current range
$62,500—$75,000 USD
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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.
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