Atlassian 管理员 1726
Atlassian Administrator 1726
这是一个远程职位。
我们正在寻找一位经验丰富的Atlassian管理员，负责管理、优化并持续改进我们的Atlassian Cloud生态系统。该职位将负责Jira Software、Confluence和Jira Service Management（JSM）的管理、配置、定制和支持，确保这些平台有效支持组织内的业务流程和运营目标。
理想的候选人具备扎实的技术能力，优秀的解决问题和沟通技巧，并有设计可扩展解决方案、自动化工作流、集成企业系统以及在快节奏环境中支持终端用户的经验。
关键职责
· 管理和维护Atlassian Cloud产品，包括Jira Software、Confluence和Jira Service Management。
- 配置和管理Jira项目、问题类型、自定义字段、屏幕、工作流、权限方案和通知方案。
- 创建和维护Confluence空间、模板、权限和知识共享结构。
- 设计、配置和优化Jira Service Management门户、请求类型、队列和ITSM工作流。
- 与业务相关方合作，收集需求，并将业务流程转化为可扩展的Atlassian解决方案。
- 开发和维护使用Automation for Jira、ScriptRunner（Groovy）和Atlassian API的高级自动化。
- 管理与企业平台（如Okta、Azure AD、DevOps工具和其他第三方系统）的集成。
- 管理用户访问、组、权限和单点登录（SSO）配置。
- 定期进行访问审查，并支持合规性和审计要求。
- 监控平台性能，排查问题，并解决与Atlassian产品和集成相关的事件。
- 管理Atlassian Marketplace应用，确保兼容性、安全性和性能。
- 为终端用户提供技术支持和指导，解决故障并回答与平台相关的问题。
- 创建和维护技术文档、知识库文章和用户指南。
- 举办培训课程，推广Jira、Confluence和Jira Service Management的最佳实践。
- 参与治理计划、平台优化和持续改进工作。
要求
教育与经验
· 计算机科学、信息系统、信息技术或相关领域的学士学位。
查看英文原文
This is a remote position.
We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM), ensuring these platforms effectively support business processes and operational goals across the organization.
The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.
Key Responsibilities
· Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.
- Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.
- Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.
- Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.
- Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems.
- Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.
- Conduct periodic access reviews and support compliance and audit requirements.
- Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations.
- Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.
- Provide technical support and guidance to end users, resolving issues and answering platform-related questions.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.
- Participate in governance initiatives, platform optimization, and continuous improvement efforts.
Requisitos
Education & Experience
· Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.
- Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud.
Technical Skills
· Strong expertise in:
· Jira workflow design and administration.
- Custom fields, screens, permission schemes, and notification schemes.
- Confluence administration and space management.
- Jira Service Management (JSM) and ITSM process implementation.
- Experience developing automations using:
- Automation for Jira.
- ScriptRunner (Groovy).
- Atlassian REST APIs.
- Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.
- Knowledge of identity and access management solutions, including Okta, SSO, and SAML.
- Experience managing users, groups, permissions, and security controls within cloud environments.
- Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.
- Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.
Soft Skills
· Excellent verbal and written communication skills.
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong customer-service mindset and user support experience.
- Ability to work independently and manage multiple priorities effectively.
- Strong organizational skills and attention to detail.
- Collaborative team player with a proactive and solution-oriented approach.
Preferred Qualifications
· Atlassian certifications (ACP or equivalent).
- ITIL Foundation certification.
- Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.
- Experience leading Atlassian implementations, migrations, or governance initiatives.
- Familiarity with Agile and Scrum methodologies.
- Experience with SQL, reporting tools, or Business Intelligence solutions.
- Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.
Position Details
Location: Remote
Employment Type: Full-Time
Level: Senior
Language Requirement: Advanced English (B2+/C1) required
Originally posted on Himalayas