货运物流操作员
Freight Logistics Operator
这是一个远程职位。
职位描述
这是一个多样化、快节奏的职位，结合物流协调、客户服务、销售支持和行政工作。你将是客户的首要联系人，全程管理订单，协助开展推广工作，并与所有者密切合作，支持定价策略和费率管理。
职位要求
主要职责
客户沟通与支持
· 及时专业地回应来电和邮件
- 为新老客户提供卓越的服务和问题解决支持
- 主动向客户更新工作状态、延误或变更情况
- 通过提供可靠、有帮助且友好的服务建立长期关系
订单预订与协调
· 精准地在我们的物流系统中录入和管理订单
- 与司机、合作伙伴和内部团队沟通，确保准时交付
- 跟踪和监控订单进展，并在出现问题时进行故障排除
销售与推广
· 对报价单和过往订单进行跟进电话，以转化潜在客户
- 联系潜在客户和回头客以开拓新业务
- 协助准备报价单和销售行政任务
- 识别增售或交叉销售机会并上报给所有者或销售团队
行政与运营支持
· 管理数据录入、文件整理和CRM更新
- 准备每日运行表并协助协调日程
- 按需处理发票和文件工作
- 支持合规和报告任务
与管理层协作
· 与所有者紧密合作确定客户定价和运费
- 提供关于价格竞争力、订单利润率和服务价值的建议
- 协助实施定价策略并根据需要调整价格
我们寻找的人
· 具备出色的沟通能力——电话沟通自信，邮件表达清晰
- 注重细节，具备优秀的组织能力和执行力
- 熟悉物流或行政软件（提供培训）
- 具有主动意识，愿意积极主动地采取行动
- 团队合作者，享受在一个小型紧密团队中工作
- 有物流、货运、运输或行政经验者优先
- 如果您曾在面向客户的岗位工作过或支持过销售，将获得加分
查看英文原文
This is a remote position.
About the Role
This is a varied, fast-paced role that combines logistics coordination, customer service, sales support, and admin. You'll be the first point of contact for customers, manage bookings from end to end, assist with outreach, and work closely with the owner to support pricing strategies and rate management.
Requirements
Key Responsibilities
Customer Communication & Support
· Respond promptly and professionally to incoming calls and emails
- Provide exceptional service and problem-solving support to both new and existing customers
- Keep customers updated on job statuses, delays, or changes proactively
- Build long-term relationships by offering reliable, helpful, and friendly service
Job Booking & Coordination
· Enter and manage job bookings in our logistics system with precision
- Liaise with drivers, partners, and internal teams to ensure on-time deliveries
- Track and monitor job progress and troubleshoot issues as they arise
Sales & Outreach
· Conduct follow-up calls on quotes and past jobs to convert leads
- Reach out to potential clients and repeat customers to generate new business
- Assist with quote preparation and sales admin tasks
- Identify upsell or cross-sell opportunities and flag to the owner or sales team
Admin & Operational Support
· Manage data entry, document organisation, and CRM updates
- Prepare daily run sheets and assist in coordinating schedules
- Handle invoicing and paperwork as required
•Support compliance and reporting tasks
Collaboration with Management
· Work closely with the owner to determine customer pricing and freight rates
- Provide input on rate competitiveness, job margins, and service value
- Help implement pricing strategies and adjust rates as needed
About You
· Strong communication skills—confident on the phone and clear in emails
- Detail-oriented with excellent organisation and follow-through
- Comfortable with logistics or admin software (training provided)
- Proactive mindset and a willingness to take initiative
- Team player who enjoys working in a small, close-knit team
- Previous experience in logistics, freight, transport, or admin is ideal
- Bonus points if you’ve worked in a customer-facing role or supported sales
Originally posted on Himalayas