资深技术支持工程师
Senior Technical Support Engineer
emerchantpay 是一家领先的全球支付服务提供商和在线、移动端、店内及电话支付的收单商。我们的全球支付解决方案可通过简单的集成获得，提供多种功能，包括全球收单、全球和本地支付方式、高级欺诈管理以及性能优化。我们助力企业为消费者设计无缝且引人入胜的支付体验。
我们正在寻找一名经验丰富的全职高级技术支持工程师加入我们的IT团队。理想的候选人应具备技术支持方面的工作经验。
职责
- 为公司客户和合作伙伴提供专业的技术支持；
- 对各种系统（如支付网关、电子钱包、CRM等）进行技术管理；
- 支持和监控系统应用；
- 在系统中创建和更新商户客户账户；
- 在客户与我们的系统集成期间提供协助，并支持与服务提供商的集成；
- 及时排查、报告并解决各类问题；
- 与其他团队和客户互动以解决问题；
- 监督并参与内部及客户提交的问题跟踪、排查和解决；
- 参与每周产品发布并执行测试，分析测试结果并报告结果；
- 遵守所有内部规章制度、流程和政策，符合ISO和PCI DSS标准。
- 我们的TS团队提供24/7支持，我们按计划工作。
要求
- 5年以上相关工作经验；
- 熟悉HTTP/HTTPS、FTP/SFTP、SSL/TLS、TCP/IP；
- 熟悉客户端/服务器模型；
- 了解HTML、CSS和JavaScript；
- 熟悉MS Office应用程序（Word、Excel、Outlook等）；
- 英语口语和书面表达能力优秀；
- 热情、勤奋、有团队精神，沟通能力出色。
加分项
- 具有高可用性系统（一级或二级）技术支持经验；
- 了解Ajax、XML、PHP、SQL以及购物车或其他电子商务软件；
- 愿意轮班工作。
福利
- 快速发展的支付公司；
- 优越的工作条件，轻松的氛围，先进的硬件设备；
- 现代化、具有挑战性、持续增长的业务；
- 职业发展机会——书籍、培训、认证等。
查看英文原文
emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.
We are looking for an experienced, full-time Senior Technical Support Engineer to join our IT team. The ideal candidate will have proven work experience in technical support.
Responsibilities
- To provide professional technical support to clients and partners of the company;
- To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.;
- To support and monitor the system applications;
- To Create and update merchant client accounts in the system;
- To assist clients during the integration period with our systems and support integrations to service providers;
- To troubleshoot, report, and resolve issues in a timely manner;
- To interact with other teams and clients to resolve issues;
- To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
- To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
- To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.
- Our TS team provides 24/7 support and we work on schedule.
Requirements
- 5+ years in a similar position;
- Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
- Familiar with the client/server model;
- Knowledge of HTML, CSS, and JavaScript;
- Familiar with MS Office applications (Word, Excel, Outlook, etc.);
- Highly proficient in spoken and written English;
- Enthusiastic, hard-working and motivated team player with excellent communication skills.
Considered as an advantage
- Previous experience working in tech support for high-availability systems (1st or 2nd level);
- Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software;
- Willingness to work on shifts.
Benefits
- Fast-growing payment company;
- Excellent working conditions, casual atmosphere, and state-of-the-art hardware;
- Modern, challenging, constantly growing business;
- Professional development - books, trainings, certifications, etc.
- 25 days paid holiday, 1 day for every 2 years with us;
- Fully distributed and remote.
If you are interested, please apply with your CV in English. Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion.
Originally posted on Himalayas