转型运营主管
Director, Transformation Operations
公司
Navitus公司简介
Navitus - 以患者为中心的药房 - Navitus成立的初衷是作为传统药房福利管理（PBM）模式的替代方案。我们致力于从药品供应链中去除成本，使需要药物的人们能够负担得起。在Navitus，我们的团队成员在一个庆祝多样性、激发创造力并鼓励成长的环境中工作。我们欢迎新想法，并对为客户提供优质服务以及彼此之间充满热情。现任员工必须使用SSO登录选项才能考虑内部机会。我们致力于为所有申请人和员工提供平等的就业机会，并遵守所有适用的反歧视法规，包括与受保护退伍军人和残疾人士相关的规定。所有合格的申请人都将根据其资格获得就业考虑，而不会因种族、肤色、宗教、性别、国籍或残疾而受到歧视。薪资范围
美元162,722.00 - 美元203,403.00/年。STAR奖金百分比（风险最大值）
15.00 - 部门总监，GP，PIC工作时间描述（例如：周一至周五上午8点至下午5点）
周一至周五上午8点至下午5点远程工作通知
注意：Lighthouse无法为阿拉斯加、特拉华州、夏威夷、爱达荷州、爱荷华州、路易斯安那州、缅因州、密西西比州、蒙大拿州、内布拉斯加州、新罕布什尔州、新泽西州、新墨西哥州、北卡罗来纳州、北达科他州、俄亥俄州、俄克拉荷马州、罗得岛州、南卡罗来纳州、南达科他州、佛蒙特州、西弗吉尼亚州和怀俄明州的居民提供远程工作。概述
由于业务增长，我们正在团队中新增一名部门总监，转型运营！
我们正在寻找一位拥有深厚药房福利管理（PBM）经验的资深转型领导者，该人选曾成功在快速成长、组织扩张和流程重新调整期间领导过运营转型。此人将带来独特的战略愿景和实际执行能力，帮助我们的组织提升能力、优化运营并实现全企业范围的转型成果。
转型运营总监负责转型办公室操作系统和企业转型组合绩效规范的专属负责人。
该职位确保企业转型计划以纪律性、一致性、可见性、决策质量和执行力进行运作。该职位负责企业转型组合绩效的可见性、问责规范、交付信心报告和路径到绿色管理。
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Company
NavitusAbout Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.Pay Range
USD $162,722.00 - USD $203,403.00 /Yr.STAR Bonus % (At Risk Maximum)
15.00 - Director, GM of GP, PICWork Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pmRemote Work Notification
ATTENTION: Lighthouse is unable to offer remote work to residents of Alaska, Delaware, Hawaii, Idaho, Iowa, Louisiana, Maine, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.Overview
Due to growth, we are adding a Director, Transformation Operations to our team!
We are seeking a proven transformation leader with deep Pharmacy Benefit Manager (PBM) experience who has successfully led operational transformation during periods of rapid growth, organizational scaling, and process realignment. This individual will bring a unique blend of strategic vision and hands-on execution, helping our organization evolve capabilities, optimize operations, and deliver enterprise-wide transformation outcomes.
The Director, Transformation Operations serves as the dedicated owner of the Transformation Office operating system and enterprise transformation portfolio performance discipline.
This role ensures the enterprise transformation program operates with discipline, consistency, visibility, decision quality, and follow-through. The role owns enterprise transformation portfolio performance visibility, accountability disciplines, delivery confidence reporting, path-to-green management, operating cadence, governance readiness, action management, and executive reporting coordination.
This is a highly visible role that requires both tactical leadership and strategic influence. The successful candidate will be equally comfortable designing enterprise transformation frameworks and governance models as they are rolling up their sleeves to remove barriers, drive accountability, refine processes, and ensure initiatives stay on track. They will help align transformation efforts to business priorities while creating the operational rigor needed to sustain growth and scale.
The Director, Transformation Operations partners closely with the Strategic Transformation Officer, Chief of Staff, EPMO, Finance, Communications, Change, Value Stream Owners, Orchestrators, business owners, and technology leaders to ensure transformation work is organized, transparent, decision-useful, and advancing against enterprise commitments. By ensuring the Transformation Office operating system runs reliably, the role enables senior leadership to focus on strategic acceleration, enterprise capabilities, stakeholder alignment, enterprise-level risk management, and long-range planning.
If you have helped a PBM navigate growth, drive complex operational transformation, realign processes, and build scalable ways of working while balancing strategic thinking with practical execution, we'd love to hear from you.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Own the Transformation Office operating system, governance cadence, and execution disciplines that enable effective enterprise transformation delivery.
- Lead governance readiness and coordination for Transformation Operating Committee meetings, Value Stream Owner and Orchestrator forums, leadership reviews, and other transformation governance routines.
- Develop and manage governance agendas, materials, decision logs, and follow-up processes that drive focused discussions and actionable outcomes.
- Maintain the enterprise transformation accountability framework, ensuring decisions, commitments, actions, and deliverables are tracked, escalated, and resolved.
- Drive follow-through across Value Stream Owners, Orchestrators, EPMO, Finance, Communications, Change Management, business leaders, and technology partners.
- Identify execution barriers, stalled commitments, unresolved decisions, and organizational impediments, while facilitating timely escalation and resolution.
- Ensure leadership decisions translate into clear ownership, measurable outcomes, defined timelines, and transparent accountability.
- Own enterprise transformation portfolio performance visibility across initiatives, value streams, and governance forums.
- Partner with EPMO, Finance, and transformation leaders to gather, validate, challenge, and synthesize portfolio performance information.
- Establish and maintain standardized reporting for milestones, risks, dependencies, delivery confidence, value realization, and path-to-green activities.
- Produce executive-ready portfolio performance reporting that highlights progress, risks, trade-offs, decisions required, and areas requiring leadership intervention.
- Analyze enterprise-wide trends and delivery patterns to identify recurring risks, decision gaps, execution constraints, and operating model improvement opportunities.
- Manage integrated planning, including key milestones, dependencies, sequencing considerations, delivery risks, and cross-value stream impacts.
- Own enterprise RAID management and path-to-green disciplines, ensuring risks, assumptions, issues, dependencies, blockers, and corrective actions are actively managed.
- Provide delivery impact assessments, scenario analysis, and decision support to the Strategic Transformation Officer, Chief of Staff, and senior leaders.
- Coordinate the development of executive, Board, governance, and stakeholder-facing transformation reports, dashboards, and communications.
- Other duties as assigned.
Qualifications
What our team expects from you?
- Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Operations, Strategy, Organizational Transformation, or a related field required. Master’s degree preferred.
- 8+ years of experience in enterprise program management, transformation office operations, PMO/EPMO, strategy and operations, management consulting, or portfolio management required.
- 5+ years of experience supporting enterprise-wide transformation, strategic initiatives, complex implementation programs, or cross-functional operating models required.
- 5+ years of progressive leadership experience, which may include leading individual contributors or teams, required.
- Experience managing governance routines, executive reporting, RAID management, integrated planning, portfolio performance monitoring, and action tracking required.
- Experience developing executive-ready materials, dashboards, one-pagers, leadership updates, and decision-support content required.
- Experience working with senior leaders in a complex, matrixed organization required.
- Healthcare, PBM, pharmacy services, managed care, or regulated industry experience preferred.
- Management consulting, corporate strategy, transformation PMO, or enterprise portfolio management experience preferred.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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