客户成功专员（LegalTech）
Client Success Specialist (LegalTech)
客户成功专员（法律科技方向）
加入Codekeeper，担任客户成功管理的关键角色。作为一家法律科技公司，我们的重点在于客户沟通、技术支持和法律起草/审核的交汇点。我们正在寻找一位有才华的客户成功专员，以在这一动态且多面的职位中取得成功。
我们将在接下来的两个月内接受申请，并在找到合适的候选人后尽快填补该职位。
职位描述
作为客户成功团队中的客户成功专员，此职位对于确保客户使用我们的产品或服务实现其预期成果至关重要。这一职责对提升客户满意度和留存率起着关键作用。你将成为公司与客户之间的关键桥梁，推动客户成功和满意度。此外，职责还包括进行法律研究、起草法律文件以及提供法律事务支持，从而显著提升我们的整体服务质量。
主要职责
客户服务
- 你会接收来自用户和潜在客户的请求，询问我们提供的服务以及如何管理他们的Codekeeper账户
- 由于我们采用全服务模式，你需要确保他们的请求得到快速且正确的处理
技术设置支持
- 客户还需要在他们的源代码管理平台之间建立连接
- 你会在这一过程中给予他们支持，并确保我们在这一方面正确管理
销售支持
- 在我们看来，客户成功从第一次接触就开始了，因此你还将与有疑问的潜在客户合作，指导他们了解我们的服务
- 这是通过电子邮件和网站聊天完成的
报告起草
- 我们的一些客户要求我们审查他们提供的信息
- 你会起草报告并将其发送给他们
法律起草/审核
- 作为我们服务的一部分，客户需要包含其要求的书面协议。你会通过起草符合这些要求的法律语言来管理这一过程
- 你会准备所需的文件，之后由你的经理审核，再与客户分享
查看英文原文
Client Success Specialist (Legal Tech)
Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Client Success Specialist to thrive in this dynamic and multifaceted position.
We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.
Role Description
As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
Key Responsibilities
Customer Service
- You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
- Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support
- Customers will also be required to set up connections between their source code management platform
- You will support them in this process and make sure everything is administered correctly on our side
Sales Support
- Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
- This is done via email and website chat
Report Drafting
- Some of our customers require us to inspect information they provide
- You draft the reports and send them back to them
Legal Drafting/Review
- As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
- You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
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What We Offer
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
What We Are Looking For
We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
Additional Requirements
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Additional Info
- Job Location: Remote
- Join us to shape the future of software escrow!
How to Apply
Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
Originally posted on Himalayas