应用支持工程师（支持级别1）
Application Support Engineer (Support Level 1)
我们正在寻找一名应用支持工程师加入技术支援团队，帮助客户和内部团队解决复杂的技术问题，识别根本原因，并持续改进我们的系统和工作流程。
你将负责：
- 为使用dxFeed市场数据产品的B2B客户提供技术支持，
- 在高负载金融系统（市场数据传输）中排查并解决问题，
- 与客户沟通，提供技术指导、建议和集成支持，
- 准确记录客户互动、事件和解决方案，
- 识别技术问题的根本原因并提出长期解决方案，
- 参与系统架构讨论、文档编写、流程制定和系统级测试计划，
- 协助新产品的发布和上线，
- 监控系统健康状况、性能和软件行为，
- 与开发人员、业务分析师、技术作家、销售、法务和财务团队紧密合作，
- 与外部市场数据提供商、交易所、经纪商、交易公司等沟通，
- 为用户和同事提供培训和知识分享，
- 跟踪金融科技和市场数据领域的技术和趋势，
- 遵守安全、质量和合规标准。
团队结构：
dxFeed技术支援团队根据任务复杂度、技术专长和责任分为三个层级。
该职位需要跨团队的积极协作，并提供了真正的技术与职业成长机会。
加入dxFeed你能获得：
- 与底层金融数据和市场基础设施进行实际操作，
- 在金融领域获得广泛而实用的专业知识，
- 使用专有产品和内部基础设施的经验，
- 与一支高度专业、以工程为导向的团队合作，
- 影响产品开发、架构和内部流程的能力，
- 面对需要理解与分析而非机械回复的挑战性问题。
我们期望候选人具备：
- 对金融（交易、投资等）的一般兴趣，
- 全球客户工作经验，
- 高水平的沟通能力和软技能，
- 对信息流（工单、监控、电话、通知、聊天等）的勤勉和快速响应，
- 能够识别问题并积极解决，
- 能在频繁变化的环境中工作，
查看英文原文
dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making.
We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows.
What you will do:
· Provide technical support to B2B clients using dxFeed market-data products,
· Troubleshoot and resolve issues in high-load financial systems (market data delivery),
· Communicate with clients, providing technical guidance, recommendations, and integration support,
· Maintain accurate records of customer interactions, incidents, and resolutions,
· Identify root causes of technical problems and propose long-term solutions,
· Participate in system architecture discussions, documentation, procedures, and system-level test plans,
· Assist with the rollout of new products and services,
· Monitor system health, performance, and software behavior,
· Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams,
· Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
· Provide training and knowledge sharing for users and teammates,
· Stay current with technologies and trends in FinTech and market data,
· Follow security, quality, and compliance standards.
Team structure:
The dxFeed Technical Support team is organized into three levels, based on task complexity, technical expertise, and responsibility.
This role involves active collaboration across teams and offers real opportunities to grow technically and professionally.
What you gain by joining dxFeed:
· Hands-on work with low-level financial data and market infrastructure,
· Broad and practical expertise in the financial domain,
· Experience with proprietary products and in-house infrastructure,
· Collaboration with a highly skilled, engineering-driven team,
· The ability to influence product development, architecture, and internal processes,
· Challenging problems where understanding and analysis matter more than scripted responses.
What we expect from candidates:
· General interest in finances (trading, investments, etc),
· Work experience with clients around the globe,
· High level of communication and soft skills,
· Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.),
· Can identify the problem and do not put up with it,
· Ability to work in an environment with frequently changing context (stress resistance),
· Console skills (ability to find/check the configuration of a component, knowledge, of Linux / Unix basics: bash, configuration in etc/, logs in log/, etc.),
· Basic knowledge/understanding of Java, Python and, or C/C++,
· Basic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science,
· Clouds, SaaS, IaaS, scalable solutions.
As a Plus:
· A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it,
· Experience with production platforms and systems,
· Continuous working experience in large companies,
· Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world,
Care for the employees is one of Devexperts' core values.
Employment Type
The hire will be under a CLT employment structure managed through Deel, ensuring full compliance with local labor regulations (INSS, FGTS, Life Insurance, 30 calendar days of paid vacation per year).
Work Regime & Flexibility
Flexible work arrangement with the possibility of remote work from anywhere in Brazil, subject to business needs and team alignment.
Additional Benefit
Meal Voucher Program (BRL 40 per working day)