客户成功经理
Customer Success Manager
这是一个远程职位。
客户成功经理 - 职位描述
地点：远程（CST）
公司简介
ProScore Technologies LLC 是一家领先的 AI 驱动型劳动力合规解决方案提供商。我们的平台帮助组织应对监管合规的复杂性，特别是与《通胀削减法案》（IRA）及其他关键框架相关的合规问题。通过简化合规流程、自动化工作流并提供实时洞察，ProScore 使各行业的企业能够在保持合规的同时优化运营。我们基于 AI 的平台使公司能够将合规无缝集成到现有系统中，为希望管理和提升劳动力合规性的雇主提供端到端解决方案。
职位概述
客户成功经理负责与客户互动，确保他们充分利用 ProScore 的 AI 驱动产品组合，推动持续的成功和合规。此职位需要支持客户成功总监，协助客户入职，并通过虚拟和面对面的互动提供持续支持。此外，客户成功经理还将管理定制客户项目，确保高效且成功地完成。
主要职责
客户专业知识
· 成为 ProScore AI 驱动合规解决方案的专家，了解所有功能和潜在定制化方案。
- 保持对行业特定术语和最佳实践的深入了解，以便有效地与客户沟通。
- 深入理解与 ProScore 所属行业相关的合规事项，尤其是与 IRA 及其他监管框架相关的内容。
- 在客户与产品团队之间担任可信赖的顾问，记录客户反馈、产品改进和痛点。
客户参与
· 引导新客户进入产品的初始使用阶段，包括设置、培训和初步支持。
- 与客户及其员工在各个层级进行互动，从现场人员到高管，建立牢固的关系。
- 为客户开展虚拟培训会议和系统审查。
- 与产品、销售和支持团队紧密合作，满足客户需求。
- 管理客户项目，确保成功完成并顺利实施 ProScore 的 AI 驱动合规工具。
客户优化
· 协助客户识别和实现最佳实践，以最大化其使用价值。
查看英文原文
This is a remote position.
Customer Success Manager - Job Profile
Location: Remote (CST)
Company Overview
ProScore Technologies LLC is a leading provider ofAI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to theInflation Reduction Act (IRA)and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance.
Job Overview
The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully.
Key Responsibilities
Customer Expertise
· Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.
- Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.
- Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.
- Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.
Client Engagement
· Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.
- Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.
- Conduct virtual training sessions and system reviews for clients.
- Collaborate closely with Product, Sales, and Support teams to meet client needs.
- Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.
Client Optimization
· Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.
- Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.
- Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.
Additional Responsibilities
· Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.
- Prepare various reports, such as headcount or performance data, by pulling data from internal systems.
- Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.
- Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.
Qualifications and Competencies
· Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.
- Self-Starter: Forward-thinking, proactive, and a problem solver.
- Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.
- Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously.
- Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.
- Bachelor’s Degree: Preferred, but not required.
- Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.
- Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.
- Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.
Why Join ProScore?
· Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.
- Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development.
- Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.
- Collaborative Culture: Join a team of professionals committed to building high-quality software solutions and strong client relationships.
Originally posted on Himalayas