销售经理（美国市场）
Sales Manager (US Market)
Crystalia Glass LLC 是一家美国公司，专注于为住宅、商业和机构项目提供定制玻璃隔断的高端玻璃解决方案制造商和服务商。我们采用全周期模式——从设计、制造到销售、交付和安装——在美国和欧洲均设有生产基地。
美国市场是我们的核心重点。Crystalia Glass 是一家稳定且正在快速发展的企业，服务于多个州的 B2C、B2B 和 B2G 客户。我们通过优质产品、有竞争力的价格、高标准的服务和高效的运营，在行业中树立了标杆。
我们正在加强商业职能，现寻找一名销售经理，负责在高销量、以客户主动咨询为主的环境中全面负责销售执行、团队表现和收入增长。
职位描述
这是一个需要深入参与运营的领导岗位。销售经理将全面负责销售表现，包括 CRM 运营、主动咨询线索管理、电话质量、分析和团队发展。
职责：
CRM 与销售运营：
- 负责并优化 CRM 和销售运营，包括销售漏斗结构、线索生命周期、数据整洁度、服务协议（SLA）和主动咨询流程。
- 通过培训、审计和纠正措施，在销售团队中严格执行 CRM 规范。
- 通过结构化报告和仪表盘推动绩效，持续识别并提升销售漏斗效率。 团队领导与培养：
- 领导和发展销售团队
- 为团队成员提供持续的指导和辅导，定期进行绩效评估并设定目标，确保他们达成并超越业绩指标
- 参与新成员的招聘和培训，确保他们与公司价值观和优先事项保持一致
主动咨询线索管理：
- 管理高流量的主动咨询线索，确保快速响应、高质量处理，并在销售代表之间平衡工作量。
- 持续优化线索分配，以提高效率、转化率和团队表现。 电话质量与沟通标准：
- 负责电话质量和沟通标准，电话是面向美国客户的主渠道。
- 定期审查电话记录，指导异议处理和通话结构，分析交易损失，并开发支持性渠道如短信和电子邮件。 绩效与分析：
- 通过数据和指标引领销售职能，包括共同制定销售策略等
查看英文原文
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
The Role
This is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Responsibilities:
CRM & Sales Operations:
- Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. Team Leadership & Development:
- Lead and develop the sale team
- Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets
- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities
Inbound Lead Management:
- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
- Continuously optimize lead distribution to maximize efficiency, conversion, and team performance.
Call Quality & Communication Standards:
- Own call quality and communication standards, with calls as the primary channel for US-based clients.
- Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email.
Performance & Analytics:
- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
- Design and execute data-backed initiatives to improve conversion and overall sales performance.
Proactivity & Continuous Improvement:
- Proactively identify and solve problems, taking full ownership even with limited resources.
- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.
Requirements
- 7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth.
- At least 2 years of managerial experience, leading and developing sales teams.
- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
- Experience managing inbound sales, preferably in a B2C or high-volume environment.
- Experience leading teams of 5+ Sales Reps.
- Strong analytical mindset with the ability to make data-driven decisions.
- Experience with call-based sales models.
- Fluent English (working with US-based clients).
- High level of involvement in day-to-day sales operations.
Nice-to-Have
- Experience scaling inbound sales teams.
- Proven success improving conversion rates.
- Familiarity with call tracking and call scoring tools.
- Background in fast-growing or high-volume sales environments.
Benefits
- Full-time, remote role (8:30 AM – 5:00 PM EST).
- B2B contract.
- Fixed salary plus performance-based bonuses.
- Real ownership of the sales function in a scaling U.S. business.
- Opportunity to work with a professional international team and prestigious U.S. clients.
Originally posted on Himalayas