职业博览会 – 远程会员参与专员 - 2026年9月22日
Career Expo – Remote Member Engagement Specialist - September 22th, 2026
加入我们即将举行的虚拟职业博览会
职位：远程4个月会员参与专员
日期/时间：2026年9月22日，上午9点至下午3点 EST
说明：一旦您申请该职位，如果您符合以下最低要求，将收到一封包含招聘活动链接的电子邮件，并附有注册招聘活动的说明。期待与您见面！
职位概述：
会员参与专员将专注于与潜在会员互动，建立信任，并鼓励他们加入我们的肾脏健康管理项目。
职责：
- 通过多种沟通渠道主动联系潜在会员，解释项目优势并鼓励报名。通过积极倾听、同理心和定制化沟通建立关系和信任
- 通过教育会员、解决他们的担忧并展示参与项目的价值，持续达成部门指标确定的参与目标
- 以积极、专业且富有吸引力的方式对待所有潜在会员和内部利益相关者，无论他们是否报名参加项目，并通过所有沟通渠道推动 Healthmap 文化
- 在处理受保护的健康信息和在会员记录中记录信息时，遵守联邦、州和地方法规，如 HIPAA、安全和隐私指南，以确保合规性
- 与内部团队合作，分享反馈并持续改进外联策略，在适当的情况下将问题上报给管理层
- 完成其他指派的任务
要求：
- 需要高中文凭或同等学历，大学课程或学位优先
- 需要2年销售、客户服务或相关领域的经验。具有医疗保健、健康或人群健康管理背景者优先
- 具有使用客户关系管理（CRM）工具和接触中心软件的经验者优先
- 能够根据业务需求在面对面、混合或符合 HIPAA 规范的远程环境中工作
- 灵活安排晚上、周末或调整时间以最大化会员接触机会者优先
- 英语/西班牙语双语流利者优先
技能：
- 出色的口头和书面沟通能力，能够针对不同受众定制信息
- 强大的说服力和谈判能力
查看英文原文
Join us at our upcoming Virtual Career Expo
Position:Remote4-Month Member Engagement Specialist
Date/Time:Sept 22th, 2026 from 9 AM to 3 PM EST
Instructions:Once you apply to the job posting, if you meet the minimum requirements as stated below, you will receive an email notification with the Hiring Event link, & instructions on how to register for the hiring event. We look forward to seeing you!
Position Summary:
The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program.
Responsibilities:
- Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. Build rapport and trust with members through active listening, empathy, and tailored communication
- Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation
- Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through all communications channels
- Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance
- Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable
- Performs other duties as assigned
Requirements:
- High school diploma or equivalent is required, College coursework or degree preferred
- 2 years of experience in sales, customer service, or a related field required. Background in healthcare, wellness, or population health management is preferred
- Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred
- Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs
- Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred
- Bilingual English/Spanish fluency preferred
Skills:
- Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences
- Strong persuasive and negotiation abilities with a focus on understanding individual member needs
- Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy
- Excellent organizational skills and attention to detail to manage multiple tasks and member records
- Ability to thrive in a performance-driven environment
- A growth mindset with a willingness to learn and adapt to new strategies and tools
Travel:
- Limited Travel, Scheduled per needs of the business
Originally posted on Himalayas