客户总监，初创企业 | 东京
Account Director, Startups | Tokyo
关于团队
OpenAI 的使命是确保人工智能通用性（AGI）造福全人类。这项长期任务将世界上最优秀的科学家、工程师和商业专业人士汇聚于一个组织中。
为实现这一使命，我们的市场进入（GTM）团队负责帮助客户了解如何利用并部署我们功能强大的 AI 产品来推动他们的业务。该团队由销售、解决方案、支持、营销和合作伙伴关系的专业人士组成，他们携手打造有价值的产品方案，帮助将 AI 带给尽可能多的用户。
关于职位
OpenAI 正在寻找一位积极主动且经验丰富的客户总监加入我们的初创企业市场进入团队。你将在与顶级初创客户建立关系并支持他们成功在 OpenAI 平台上构建方面发挥关键作用。
许多最具颠覆性和定义类别的 AI 应用正在由初创公司开发。初创企业市场进入团队的使命是帮助初创公司利用 OpenAI 的技术推动这些进展。你将支持初创公司有效使用 OpenAI 的 API、SDK 和应用，同时提供对 OpenAI 技术专长和网络的访问权限，以加速他们的进展。
此职位需要具备技术理解力、远见、合作精神和战略思维。你将负责作为一系列战略性重要初创客户的主要关系负责人。你还将与产品、研究、工程、支持和技术解决方案团队进行跨职能合作，帮助客户最大程度地利用我们的模型。
此职位将设在日本东京。
在此职位中，你将：
- 管理初创企业客户组合，制定并执行全面的客户管理策略。
- 与 AI 部署工程师合作，推动与初创企业的成功技术合作。
- 负责消费和合同收入目标，并管理收入预测。
- 分析关键客户指标，生成报告并向内部和外部利益相关者提供见解。
- 与解决方案、营销、传播、业务运营、人力资源、财务、产品管理和工程团队协作。
- 成为改善初创企业使用 OpenAI 构建体验的倡导者，整合通过与初创企业合作获得的产品反馈。
- 密切关注行业动态和市场趋势。
查看英文原文
About the team
OpenAI’s mission is to ensure artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one organization.
In pursuit of this mission, our Go-To-Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team includes Sales, Solutions, Support, Marketing, and Partnerships professionals who work together to create valuable solutions that help bring AI to as many users as possible.
About the role
OpenAI is seeking a highly motivated and experienced Account Director to join our Startup Go-To-Market team. You will play a critical role in owning relationships with top startup customers and supporting them in successfully building on the OpenAI platform.
Many of the most disruptive and category-defining AI applications are being created by startups. The Startup Go-To-Market team's mission is to help startups harness the power of OpenAI’s technology to drive these advances. You will support startups in building effectively with OpenAI’s APIs, SDKs, and applications while providing access to OpenAI’s technical expertise and networks to help accelerate their progress.
This role is a mixture of technical understanding, vision, partnership, and strategy. You’ll be responsible for serving as the primary relationship owner for a range of strategically important startup customers. You’ll also work cross-functionally with product, research, engineering, support, and technical solutions teams to help customers get the most out of our models.
This role will be based in Tokyo.
In this role, you'll:
- Manage a portfolio of startup accounts, developing and executing strategies for comprehensive account management.
- Partner with AI Deployment Engineers to drive successful technical engagements with startups.
- Own consumption and contracted revenue targets while managing revenue forecasts.
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering teams.
- Serve as an advocate for improving the startup experience of building with OpenAI, synthesizing product feedback from insights gathered through our work with startups.
- Closely monitor the industry and startup landscapes and contribute to corporate strategy.
- Support the recruitment and onboarding of teammates.
- Support the development of company culture.
We're seeking someone with experience including:
- 7–12 years of experience selling platform-as-a-service (PaaS), cloud, or other API products.
- Experience working in or around the startup ecosystem, preferably as a startup founder, startup employee, or someone who has worked closely with startup customers.
- Supporting the growth and product development of fast-growing, high-performing companies.
- Working directly with C-level executives and startup founders.
- Communicating technical concepts to customers and internal stakeholders.
- Gathering, distilling, and processing complex market intelligence across industries, competitors, customers, and prospects.
You might thrive in this role if you:
- Are customer-centric. You are motivated to deeply understand your customers’ priorities and help them achieve their vision for using our models to improve their products and services. You build strong relationships with executives and professionals across functions and serve as a trusted advisor.
- Have a passion for or deep curiosity about artificial intelligence. You embrace the opportunity to help deploy our technology in ways that benefit humanity. You’re excited to educate customers on AI and help them plan for the future.
- Are a builder. You are excited to influence how our company operates and scales. Your passion is building strong systems and processes from the ground up and executing them with precision.
- Are excited by new challenges. You don’t have the answers to every question up front, but the process of solving them energizes you. You enjoy tackling bespoke issues that require multidimensional thinking and are willing to experiment with new solutions.
- Are a strategist. You deeply understand go-to-market best practices and continually raise the bar for our organization. You think and plan years ahead and bring internal and external stakeholders along with your strategy.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.