售后解决方案工程师

Solution Engineer, Post-Sales
Remote, United States
About Blumira and Our Culture
Blumira is the security operations platform built for growing teams and partners supporting them, integrating comprehensive visibility, tools, and expert guidance to give IT and security teams peace of mind from knowing they never have to go it alone. Every business needs strong security and deserves tools built for them, not just the largest enterprises. In helping them, we help their customers, and, overall, make the Internet a safer place.

Our team is passionate about putting resilience in reach for every organization and team, keeping the business running smoothly and helping teams build their own expertise through daily security practice. To realize our vision, we're looking for inquisitive and driven teammates, like you! Be part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the Ann Arbor tech security scene and to learn and grow with experienced SaaS security leaders. You will have the ability to make a big impact in the initial build of Blumira’s Department organization and take Blumira to the next level!
About the Opportunity
Blumira is seeking a proactive Solution Engineer, Post-Sales to serve as a trusted technical advisor for our customers throughout their cybersecurity journey. This role combines deep technical expertise with strategic consulting to help organizations successfully implement Blumira's security solutions, optimize their security posture, and realize maximum value from their investment. Working closely with our Customer Success Management team, you'll drive customer adoption, satisfaction, and long-term success through hands-on technical guidance and strategic security consulting
Key Responsibilities

• Lead technical implementation of Blumira's security platform for new and existing customers

• Design and Engineer, Post-Sales security solutions tailored to customers' unique environments and requirements

• Provide hands-on technical guidance for integrations with existing security tools and IT infrastructure

• Troubleshoot complex technical challenges during onboarding and provide expert-level resolution

• Conduct technical discovery sessions to understand customer environments and security objectives

• Conduct security assessments and provide recommendations for improving overall cybersecurity maturity

• Research and analyze customer environments to identify security gaps and optimization opportunities

• Create customized security roadmaps and implementation plans

• Partner with Customer Success Management to ensure seamless customer onboarding and ongoing success

• Proactively monitor customer health and engagement to identify expansion opportunities and prevent churn

• Identify opportunities for expanding Blumira's footprint within existing customer accounts

• Collaborate with Account Managers to support technical aspects of expansion discussions

• Build and maintain strong relationships with key technical stakeholders and decision-makers

• Represent the customer’s voice internally to influence product development and enhancement priorities

• Contribute to technical documentation, best practice guides, and implementation guides

• Stay current with cybersecurity trends, threats, and industry developments

• Participate in customer advisory sessions and feedback collection initiatives

• Mentor and knowledge-share with team members to elevate overall team capabilities

• Collaborate with security operations and technical support teams to take over reactive support opportunities to ensure that you’re focused on proactive opportunities

• Meticulously document interactions with customers to ensure that we never miss an opportunity to wow them with our efficiency, accuracy, and expertise

Required Key Skills and Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field (or equivalent experience)

• Demonstrated experience successfully implementing security solutions

• 5+ years of hands-on experience in cybersecurity, with focus on SIEM, security monitoring, or incident response

• 3+ years in customer-facing technical roles such as Solution Engineering, Technical Account Management, or Security Operations

• Strong understanding of network security, endpoint protection, and threat detection technologies

• Deep technical knowledge in the use, troubleshooting, and configuration of Cisco, Palo Alto, Watchguard, and/or Checkpoint firewalls

• Familiarity with MITRE ATT&CK framework, common IoCs and threats, common SIEM solutions, and common security industry EDR or XDR solutions

• Proficiency with security frameworks (NIST, ISO 27001, CIS Controls) and compliance standards (SOC 2, PCI DSS, HIPAA)

• Excellent problem-solving and analytical thinking skills

• Project management experience with ability to manage multiple customer engagements simultaneously

• Experience with cloud security platforms (AWS, Azure, GCP) and container security

• Knowledge of scripting languages (Python, PowerShell, Bash) for automation and integration

• Robust technical knowledge of common Linux and Windows administration tasks, configurations, troubleshooting, and best practices

• Familiarity with APIs, webhooks, and security orchestration tools

• Understanding of DevSecOps practices and security automation

• Background working with SMB to mid-market organizations and understanding their unique IT and security challenges

• Experience with customer success metrics, health scoring, and value realization methodologies

• Demonstrated ability to translate complex technical concepts into business value propositions

• Strong organizational skills (we love a Type A personality!)

• Ability to self motivate and self educate while remaining collaborative and open to feedback

Bonus

• Experience in MSP, managed security services (MSSP/MDR), or security consulting environments

• Industry certifications such as CISSP, CISM, GCIH, GCFA, or vendor-specific security certifications

• Familiarity with syslog, nxlog, and sysmon

• SQL knowledge

• Knowledge of competing products

Perks and Benefits:

• Competitive compensation and stock equity plan

• Flexible PTO

• A flexible work environment that supports working from home

• Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings program

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
This role requires sustained computer use and may involve extended periods of sedentary work.
This position may require occasional travel. The frequency and duration of travel will vary depending on business needs.
Blumira is an inclusive employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Annual Salary Range

$106,000—$135,000 USD

Originally posted on Himalayas