高级交付合作伙伴 (美国)
Senior Delivery Partner (United States)
我们是Karat，全球最大的面试公司。
Karat正在改变全球的组织。我们为PayPal、Atlassian和花旗等公司的技术领导者提供一个强大的系统，帮助他们掌控招聘顶尖工程师的方式，提升团队和承包商水平，并保持领先。Karat系统的核心是实时的专家主导面试，旨在为领导者提供最大可见性的分析工具，以及世界上最具影响力的面试表现数据集。
加入我们的专业服务团队
我们的专业服务团队位于Karat最大和最战略客户关系的核心位置，通过入职、交付和持续证明Karat在规模上的价值，将已签约的合同转化为成功并不断扩展的合作关系。
你将负责什么
作为Karat的高级交付合作伙伴，你将负责一个或多个Karat最重要的战略客户的客户关系和交付策略，从入职到增长和扩展。这是一个个人贡献者角色：你通过可信度和清晰度来领导，而不是正式的权威，与客户经理、解决方案工程师和项目经理一起工作，他们构成了账户小组的完整团队。
- 作为值得信赖的顾问，与客户高管和C级管理层建立关系，让客户向你提出最困难的招聘和人才问题。
- 主导你的账户的战略叙述，将多年转型转化为一个能保持高管一致并持续推进的故事。
- 以客户期望的领先咨询或技术合作伙伴的严谨和专业代表Karat。
- 定义合作策略和路线图，然后全程负责执行，从工作说明书到上线和稳定状态，包括使它持久的变更管理任务（沟通、利益相关者对齐、培训、阻力管理、采用度测量）。
- 早期发现账户风险，并向客户经理和Karat高管提供关于使用情况、采用率、满意度以及现状的一致、诚实的透明度。
- 主导你所负责账户的关系映射，与解决方案工程师和项目经理合作，并设定小组如何向客户展示的标准：统一的声音、统一的计划、没有意外。
- 在需要时引入内部专家（劳动力转型、内容、产品、数据科学），将他们的意见整合成一个连贯的客户叙述。
- 识别扩展机会
查看英文原文
We're Karat, the world's largest interviewing company.
Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.
Come join our Professional Services team
Our Professional Services team sits at the center of Karat's largest and most strategic client relationships, turning signed contracts into successful, expanding partnerships through onboarding, delivery, and the ongoing work of proving Karat's value at scale.
What you will do
As a Senior Delivery Partner at Karat, you own the client relationship and delivery strategy for one or more of Karat's most strategic accounts, from onboarding through ramp and expansion. This is an individual contributor role: you lead through credibility and clarity, not formal authority, working alongside a Client Partner, Solutions Engineer, and Project Manager who round out the account pod.
- Serve as a trusted advisor to client stakeholders through VP and C-level, building relationships where clients bring you their hardest hiring and talent problems.
- Own the strategic narrative for your account, translating a multi-year transformation into a story that keeps executive stakeholders aligned and moving.
- Represent Karat with the rigor and polish clients expect from a leading consulting or technology partner.
- Define the engagement strategy and roadmap, then own execution end-to-end, from statement of work through go-live and steady state, including the change management work (communications, stakeholder alignment, training, resistance management, adoption measurement) that makes it stick.
- Catch account risk early and give the Client Partner and Karat executives consistent, honest visibility into usage, adoption, satisfaction, and where things stand.
- Own relationship mapping across your account(s), partnering with the Solutions Engineer and Project Manager, and set the standard for how the pod shows up to the client: one voice, one plan, no surprises.
- Loop in internal specialists (workforce transformation, content, product, data science) as needed, folding their input into one coherent client narrative.
- Surface expansion opportunities (new teams, interview types, geographies) to the Client Partner to enable pricing, contracting, and the commercial motion.
- Translate what you learn at the account into feedback and playbooks that raise the bar for how Karat delivers to its largest clients.
The experience you will bring
- 8+ years in a client-facing delivery, engagement management, or consulting role, including experience at a consulting firm (for example, McKinsey, Bain, BCG, Deloitte, or Accenture) or in enterprise professional services or customer success at a technology company
- A track record owning complex, high-stakes client relationships with Fortune 500 or comparable enterprise accounts, from kickoff through steady state and renewal
- Experience leading cross-functional pods through influence rather than formal authority, earning trust with technical and operational peers who don't report to you
- Comfort operating with executive stakeholders; you hold your own and earn trust with a client's VP or C-suite
- Strong commercial instincts; you spot and shape expansion opportunities in partnership with a commercial or account-management counterpart
- Structured problem-solving under ambiguity; you build the plan rather than wait for one
- Excellent written and verbal communication; you synthesize broad swaths of input, context, and data into a clear narrative for clients and executives
- Willingness to be on-site with clients regularly, up to approximately 30% of the time
Curious what's driving this role right now? Read Beyond the Job Description.
This position is only available to candidates residing in the following U.S. states: CA, FL, IL, MA, MO, NY, OR, TX, and WA. While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Applications from other states will not be considered at this time.
Immigration sponsorship is not available.
U.S. Compensation Varies by Geographic Location
At Karat, salary ranges for each U.S.-based position are determined by the employee's work location. We structure our compensation into geographic tiers based on market data and regional economic factors.
Please refer to our geographic classification document to view which tier applies to your location. If your area isn't included in our classification system, please connect with your Recruiter for specific details. These geographic classifications may be adjusted periodically.
Base Salary (GeoLo 1)
$170,000—$190,000 USD
Base Salary (GeoLo 2)
$170,000—$190,000 USD
Base Salary (GeoLo 3)
$170,000—$190,000 USD
Base Salary (GeoLo 4)
$170,000—$190,000 USD
Additional Information
By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.
Statement of Inclusivity
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.
We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.
If you have a disability or special need that requires accommodation, please let us know at .
Originally posted on Himalayas