GTM 财务总监（美洲）
Director, GTM Finance (Americas)
#### 关于 [Customer.io](http://customer.io/)
超过9000家公司——从初创公司到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。[Customer.io] 为人们真正想接收的自动化沟通提供支持。我们帮助团队利用实时行为数据，发送更智能、更相关的信息。
#### 关于该职位
大家好，我是 Diep Nguyen，[Customer.io] 的财务副总裁，我正在寻找一位 GTM 财务总监，负责我们在从当前1亿美元以上ARR增长到未来10亿美元以上ARR的过程中，整个市场进入的损益表。
我们首先需要的是有战略财务实力的人才：能够从零开始构建模型，挑战假设，并赢得高管信任的人。深厚的GTM（目标市场）知识同样重要——但对于一名优秀的财务通才来说，这种业务合作往往体现在工作中，而不是职位名称中。你将负责涵盖销售、营销和客户成功部门的GTM损益表，并建立支持它的团队。
我们是一家以AI为核心的公司：这个职位需要的是对使用AI重新定义财务运作方式充满热情的人，而不是仅仅容忍我们提供的工具的人。
#### 我们重视的特质
- **财务严谨性胜过职位匹配** —— 我们更关注你如何构建并捍卫模型，而不是“GTM财务”是否曾是你的职位。
- **AI作为真正的实践，而非流行语** —— 我们想要的是AI改变结果的具体故事，而不是对工具的熟悉程度。
- **从第一天起就拥有主人翁意识** —— 你将建立并领导一个团队，而不仅仅是执行被交给你的分析。
- **直接面对数据** —— 你会用账户级别的证据挑战自上而下的假设，即使在不舒适的对话中也是如此。
#### 你将负责的工作
- 全面负责GTM损益表——涵盖销售、营销和客户成功的收入、毛利润和运营支出，而不仅仅是成本效率的视角。
- 推动单位经济学和增长漏斗模型——CAC、LTV/CAC、回收期、魔法数字以及自服务和销售辅助模式下的群体/留存分析。
- 全面负责ARR滚动预测、预订和收入预测——可审计、可对账，并独立地与自上而下的假设进行压力测试。
- 与销售和RevOps合作进行容量规划、交易经济学和定价——在不减缓交易速度的情况下保护利润率和ARR质量。
- 构建并负责向高管团队和董事会提供的月度/季度GTM报告包，包括价值驱动的洞察和关键指标。
查看英文原文
#### About [Customer.io](http://customer.io/)
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
#### About the role
Hi, my name is Diep Nguyen, VP of Finance here at [Customer.io](http://customer.io/), and I'm looking for a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future.
We're hiring for strategic finance horsepower first: someone who builds models from a blank page, challenges assumptions, and earns trust with senior executives. Deep GTM fluency matters just as much — but for a strong finance generalist, that business partnership often shows up in the work rather than the title. You'll own our GTM P&L spanning Sales, Marketing, and Customer Success, and build the team behind it.
We're an AI-forward company: this role requires someone energized by using AI to reinvent how finance operates, not someone who merely tolerates the tools we hand them.
#### What we value
- **Financial rigor over title-matching** — we care more about how you've built and defended models than whether "GTM Finance" was ever your title.
- **AI as genuine practice, not a buzzword** — we want concrete stories of AI changing an outcome, not familiarity with the tools.
- **Ownership from day one** — you'll build and lead a team, not just execute analysis handed to you.
- **Directness with data** — you challenge top-down assumptions with account-level evidence, even in uncomfortable conversations.
#### What you’ll do
- Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success — not just a spend-efficiency lens.
- Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions.
- Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions.
- Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity.
- Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause.
- Champion AI-enabled finance workflows and build the GTM finance team as [Customer.io](http://Customer.io) scales past $250M+ ARR.
#### What we're looking for
- 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs; a first-principles modeler who builds from a blank page rather than inheriting assumptions
- Deep GTM business-partnering experience with Sales, Marketing, or Customer Success — regardless of whether "GTM Finance" was ever the title
- Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) or able to get there fast
- Concrete, demonstrated track record driving AI adoption in finance workflows — not just familiarity with the tools
- Proven people leader — has managed and developed finance professionals
- Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain)
- Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus
#### Compensation & Benefits
We believe in transparency. Starting salary for this role is **$200K–$255K USD** (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including **100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family**. We also offer **16 weeks paid parental leave, unlimited PTO**, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)
#### Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
1. Recruiter Screen (30 min)
2. Hiring Manager Screen (45 min)
3. Two Cross-functional conversations with team members (30 min each)
4. Case study + Case Review Panel with team (45 min)
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io).
#### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.