客户成功专员（自由职业）- 菲律宾
Customer Success Officer (Freelance) - Philippines
- 与用户建立牢固的关系，了解他们的需求和目标。
- 主动为用户提供支持和指导，确保他们从我们的产品和服务中获得最大价值。
- 定期与用户进行沟通，评估他们的满意度并识别改进的领域。
- 与跨职能团队合作，解决用户问题并确保及时有效的解决方案。
- 在用户群体中发现升级销售和交叉销售的机会。
- 维护准确的用户记录，并在CRM系统中更新相关信息。
- 跟踪行业趋势和最佳实践，以有效指导用户优化他们的成功。
- 具有客户成功专员或类似客户接触岗位的丰富经验。
- 优秀的沟通和人际交往能力。
- 强大的解决问题和分析能力。
- 能够同时处理多项任务并管理多个用户关系。
- 熟悉CRM软件和客户成功管理工具。
- 自我驱动，积极主动，能够独立工作。
- 具备灵活性，能够适应不断变化的优先事项，并在快节奏的环境中工作。
- 泰语和英语流利，口语和书面表达能力均强，能够有效地在这两种语言之间进行沟通和翻译。
- 通过附加简历申请，作品集（可选）。
- 我们将在工作日（周一至周五）处理您的申请。
- 您将收到一封关于申请状态（通过或拒绝）的电子邮件确认。
我们正在寻找有才华且有动力的个人加入我们快速发展的团队。
Epicareer是一家快速发展的初创公司，旨在利用人工智能（AI）技术提供解决求职问题的产品。因此，我们可以帮助每个人更轻松地找到工作。
我们注重结果，欢迎快速失败的心态，总是愿意尝试新的想法。我们鼓励协作精神，庆祝同事的成功，并在不可避免的失败时互相扶持。我们反对办公室政治、自私自利和歧视。官僚主义会拖慢许多公司的发展，因此我们建立了一个注重简单、精简和高效流程的公司。
最后但同样重要的是，我们根据为客户创造的价值来定义成功。加入我们的使命，为每个人提供更好的职业机会！
查看英文原文
- Build strong relationships with users, understanding their needs and objectives.
- Provide proactive support and guidance to users, ensuring they derive maximum value from our products and services.
- Conduct regular check-ins with users to assess their satisfaction levels and identify areas for improvement.
- Collaborate with cross-functional teams to resolve user issues and ensure timely and effective solutions.
- Identify upsell and cross-sell opportunities within the user base.
- Maintain accurate user records and update relevant information in the CRM system.
- Stay up to date with industry trends and best practices to effectively advise users on optimizing their success.
- Proven experience as a Customer Success Officer or similar customer-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage multiple user relationships simultaneously.
- Familiarity with CRM software and customer success management tools.
- Self-motivated, proactive, and able to work independently.
- Flexibility to adapt to changing priorities and handle a fast-paced environment.
- Fluency in Tagalog and English, both oral and written, with the ability to effectively communicate and translate between the two languages.
- Submit your application by attaching your resume, and portfolio (optional).
- We will process your application during working days (Mon - Fri).
- You will receive an email confirmation about your application status (accepted or rejected)
We are looking for talented and driven individuals to join our fast-growing team.
Epicareer is a fast-growing start-up company that aims to deliver products that solve job finding problems using Artificial Intelligence (AI) technology. So we can help to make job finding easier for everyone.
We are result-oriented and welcome a fail-fast mentality, ever willing to try out fresh ideas. We encourage a spirit of collaboration, celebrate the success of our colleagues, and practice picking each other up when we inevitably fall. We frown upon office politics, self-centeredness, and discrimination. Bureaucracy slows down many companies, so here we built one that practices simple, lean, and efficient processes.
Last but not least, we define success based on the value we create for our users. Join our mission to give a fair opportunity for everyone to have a better career!
Originally posted on Himalayas