轮班预约职员
On-Call Appointment Clerk
我们正在寻找一名额外的值班接待员，以支持不断增长的客户群。如果你有强烈的职业道德，“尽一切努力完成任务”的态度，并且能在家庭式的工作环境中茁壮成长——这份工作正适合你！立即申请，开启与一家成立已久的、声誉良好的、以家庭为导向的公司共同发展的旅程，我们重视员工的意见和贡献！
职责
- 接听来电并回复电子邮件咨询
- 与现有客户进行外呼联系
- 准确创建服务工单并安排预约
- 审核客户账户信息
- 具备良好的英语口语和书面沟通能力
- 注重细节和准确性是必须的
- 具备出色的电子邮件处理能力
- 以客户服务为核心，能够共情并优先考虑客户的需求
- 能够同时处理多项任务
- 具备扎实的销售技巧
- 至少具备每分钟30字的打字速度
- 有成功的决心
- 个人责任感是必要的
- 有客服中心背景者优先
- 会双语（西班牙语）者优先。
所有信息将根据EEO准则保密。
EE&A致力于为俄亥俄州的客户提供应急电源发电产品和服务。无论您需要家庭备用发电机、工业用主电源，还是发电机销售与服务，我们都能提供完整的发电系统：发电机组、控制系统、转换开关、并联开关设备、油箱、外壳和控制软件。
EE&A为住宅、商业和工业客户提供发电系统及发电机维修服务。我们备有所有服务设备的直接替换零件，并可从我们的仓库或供应商处直接发货，以提供更快的支持。
最初发布于喜马拉雅山
查看英文原文
We are looking for an additional On-Call Appointment Clerk to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!
Responsibilities
- Answer inbound phone calls and respond to email inquiries
- Perform outbound calls with existing customers
- Create service tickets and schedule appointments accurately
- Review customer account information.
- Strong English verbal and written communication skills
- Attention to detail and accuracy a must
- Excellent email handling skills
- Strong customer service focus with the ability to empathize as well as prioritize customers' needs
- Must be able to multi-task
- Solid sales acumen
- Minimum typing skills of 30 words per minute
- Determination to succeed
- Personal accountability is a necessity
- Contact Center background preferred
- Bilingual (Spanish) is a plus.
All your information will be kept confidential according to EEO guidelines.
EE&A is here to help provide emergency power generation products and services to customers in Ohio. Whether you need home standby generators, primary power for industrial use or generator sales and service, we build, integrate and warrant entire power generation packages: generator sets, controls, transfer switches, paralleling switchgear, fuel tanks, enclosures and controlling software.
EE&A offers power generation systems and generator repairs using the necessary supporting equipment to residential, commercial and industrial based clients. We stock direct replacement parts for all of the equipment we service and can ship them direct from our warehouse or one of our suppliers for even faster support.
Originally posted on Himalayas