资产经理
Asset Manager
公司简介：
Sungrow North America 是可再生能源解决方案的领先提供商，专注于光伏逆变器和储能系统的开发与制造。公司提供全面的产品和服务，旨在优化太阳能发电系统的性能和效率。Sungrow North America 致力于提供可持续、可靠的能源解决方案，以满足清洁能源日益增长的需求，并以其对创新的承诺、高质量标准和卓越客户服务而闻名。
职位描述：
此关键职位负责 Sungrow Service 的两个核心项目：服务项目管理和保修/非保修工作计划。您需要领导和管理跨公司团队，推动保修索赔的及时执行，并作为项目经理负责客户沟通、商业损益和专业技术联络，实施并监控与服务相关的工作范围。作为服务团队的负责人，需与内部部门和业务线进行协作，并采取适当的跟进措施，验证保修工作，快速高效地处理索赔响应，同时在符合合同要求的前提下追回非保修成本，同时向高级管理层报告进展，并提供分析、见解和趋势，以降低保修成本并实现客户成功。
主要职责和任务：
- 负责光伏和储能系统（BESS）运营资产和客户账户的客户关系管理
- 建立、实施并维护一个健全的客户升级程序及其相关流程、程序、工具和文档，以支持对保修索赔和客户痛点的快速响应
- 与内部部门和专业领域专家合作，验证所有保修索赔并推动更快的解决方案
- 领导跨公司团队启动、推动和监控高影响且可能复杂的客户索赔，从而及时识别和实施纠正措施，可能包括根本原因分析（RCA）
- 直接与客户沟通，通过项目经理或客户服务代表，提供定期更新并验证客户期望
- 与内部执行团队和供应链协调，确保保修索赔按照合同要求处理，并在适用情况下追回非保修成本
- 管理
查看英文原文
The Company:
Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service.
The Position:
This vital role is responsible for two critical programs in Sungrow Service: Service Project Management and Warranty/Out-of-Warranty Work Program. You are expected to lead and manage cross-company teams to drive timely execution of warranty claims and implement and monitor Service-related work scopes as the Project manager responsible for customer communication, commercial P&L, and technical liaison. As the lead for the Service teams, engage with internal departments and business lines and take appropriate follow-up actions to validate warranty work, execute expeditious and efficient claims response, and also recover out-of-warranty costs while ensuring compliance with contractual requirements, all the while reporting on progress to senior management and provide analysis, insights, and trends to reduce warranty cost while achieving customer success.
Essential Duties and Responsibilities:
- Own and manage customer relationships for operating assets and customer accounts in PV and BESS
- Establish, implement, and maintain a robust customer escalation program and its related processes, procedures, tools, and documentation to support quick response to warranty claims and customer pain points.
- Engage with internal departments and subject matter experts to validate all warranty claims and drive for a faster solution.
- Lead cross-company teams to initiate, drive, and monitor high-impact and potentially complex customer claims, leading to timely identification and implementation of corrective actions and may include RCA
- Communicate directly with customers, through the project managers or the customer service representatives, to provide periodic updates and validate customer expectations.
- Coordinate with internal execution teams and supply chain to ensure warranty claims as addressed per contracts’ requirements and out-of-warranty costs are recovered, where applicable
- Manage and execute long term service agreement / LTSA
- Engage with PMP planner/scheduler, performance engineers and Service BD team to ensure LTSA deliverables are on track
- Communicate with customers on obligation and set expectations
- Manage long term service contract budget and risk control
- Identify any LDs risks proactively and escalate with management
- Obtaining customer feedback and conducting analysis for improvement opportunity
- Engage with customers on subjects such as spare parts purchase and training courses that will help improve portfolio uptime
Minimum Requirements and Competencies:
- Bachelor of Science degree in Engineering, Project Management, Contract Management, Supply Chain, or a related field from an accredited college or university
- 5+ years of experience in Energy Storage systems and/or Solar
- 3+ years in a project management role from any of the following industries: global OEM, energy storage, battery manufacturer, or system integrator.
- Demonstrated knowledge of the market, electrical systems installation, construction, and operation
- Demonstrated knowledge of field service, project management, and LTSA expertise with supply chain, manufacturing, and industrial background.
- Must possess customer service problem-solving skills, and decision making and analytical skills.
- Thorough and self-motivated
- Ability to organize and prioritize work with excellent internal cross-functional collaboration skills.
- Excellent written and verbal communication skills
- Ability to demonstrate HSE experience and knowledge of site construction and electrical safety.
- Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Attention to details.
Travel
- 10-20 %
Work Location and Status:
- Full-Time role, Remote, Nationwide
- No visa/legal sponsorship
Compensation:
- Compensation commensurate with experience
- Competitive benefits package and employee programs
- Strong personal and company growth opportunities
For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $80,000 - $125,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.
Sungrow is an equal opportunity employer. Thank you for your interest in Sungrow.
Originally posted on Himalayas