Palantir L2支持专员
Palantir L2 Support Specialist
这是一个远程职位。
我们正在寻找Palantir L2支持专家，以支持企业级Palanttr环境，重点在于运营支持、事件管理和平台稳定性。该职位围绕在基于ITIL的支撑流程中支持Palantir Foundry和Foundation环境展开。
这是一项支持与运维工作，而非开发岗位，需要具备强大的故障排除技能、生产支持经验和对企业平台运维的理解。
职责
• 为Palantir环境提供二级运营支持
• 调查并解决事件和生产问题
• 支持问题管理活动
• 分析日志和监控数据
• 排查应用程序和平台问题
• 支持系统间的集成和接口
• 在符合ITIL的运营流程中工作
• 在需要时升级并协调问题
• 支持平台稳定性和运营卓越
要求
• 企业应用支持经验
• 强大的二级支持背景
• 理解ITIL流程
• 事件和问题管理经验
• 运维故障排除技能
• 集成和接口概念经验
• 日志分析和监控经验
• 对Palantir Foundry和/或Palantir Foundation的运维知识
加分项
• 在大型企业环境中的经验
• 数据平台的生产支持经验
• 服务管理工具经验
• 监控和可观测性工具
• 金融服务业、咨询或大型企业经验
福利
- 具有竞争力的薪资
- 在多语言、多国家和多元文化环境中参与国际项目
- 全面的医疗保障
- 长期B2B合同，项目管道稳定
最初发布于Himalayas
查看英文原文
This is a remote position.
We are looking for Palantir L2 Support Specialists to support enterprise Palantir environments, with a focus on operational support, incident management, and platform stability. The role is centred around supporting Palantir Foundry and Foundation environments within structured ITIL-based support processes.
This is a support and operations role rather than a development position, requiring strong troubleshooting skills, production support experience, and understanding of enterprise platform operations.
Responsibilities
• Provide Level 2 operational support for Palantir environments
• Investigate and resolve incidents and production issues
• Support problem management activities
• Analyse logs and monitoring data
• Troubleshoot application and platform issues
• Support integrations and interfaces between systems
• Work within ITIL aligned operational processes
• Escalate and coordinate issues where required
• Support platform stability and operational excellence
Requirements
• Enterprise application support experience
• Strong Level 2 support background
• ITIL process understanding
• Incident and problem management experience
• Operational troubleshooting skills
• Experience with integration and interface concepts
• Log analysis and monitoring experience
• Operational knowledge ofPalantir Foundryand/orPalantir Foundation
Nice to have
• Experience within large enterprise environments
• Production support of data platforms
• Service management tooling experience
• Monitoring and observability tools
• Financial services, consulting or large corporate experience
Benefits
- Solid, competitive salary
- Work in multilingual, multinational and multicultural environment on international projects
- Comprehensive healthcare
- Long-term B2B contract with stable project pipeline
Originally posted on Himalayas