客户支持专员，记账
Customer Support Specialist, Bookkeeping
Rockstar 正在为一家以移动设备为核心的数字产品工作室招聘，该工作室将创意转化为卓越的用户体验。他们是一支充满活力且精明的专业团队，懂得如何打造出色的数字产品。我们精简的结构和远程团队使我们能够快速行动，同时仍能提供顶尖的技术和设计。
职位机会
在过去十年中，一个充满活力的小企业软件工具生态系统已经出现，帮助小企业管理和运营他们的业务。这些工具帮助小企业处理从支付到薪资的一切事务，但会计领域却落后了。小企业主仍然在使用不连贯、通用的会计软件并支付高昂的会计师费用。
在公司，他们正在打造一种新型的会计软件和记账服务，该服务将融入小企业日常使用的现有软件工具中。通过他们的平台，软件公司可以快速为其小企业客户推出现代的会计和记账服务，从而无需再使用传统的会计软件或会计师。
职位描述
作为公司的客户支持专员，候选人将帮助小企业顺利设置他们的记账服务，并作为其持续的联系人。他们将利用自己的记账知识回答用户的问题，排查问题，并提供卓越的客户体验。
在此职位中，候选人将：
- 与新客户进行实时视频入职通话，收集关键业务背景信息并完成记账设置（银行/信用卡连接、历史记账需求等）。
- 通过聊天和电子邮件支持客户，回答记账问题，诊断问题，并迅速而富有同理心地推动解决问题。
- 在内部系统中维护准确的客户记录和状态更新，以确保良好的跟进和顺畅的交接。
- 与其他公司团队合作，根据常见的客户需求改进工作流程并提出产品反馈。
- 通过提供周到、主动且注重细节的支持，超越合作伙伴和客户期望。
技能与经验
许多背景的人都可能适合这个职位，但理想的候选人将具备以下部分或全部：
- 2年以上面向客户的（支持、入职等）或记账相关的工作经验
- 熟悉小企业记账基础和基本财务概念
- 强大的现场沟通和积极倾听能力
- 出色的书面沟通能力
查看英文原文
Rockstar is recruiting for a mobile-first digital product studio that turns ideas into extraordinary experiences. They are a team of dynamic and savvy professionals who know how to create killer digital products. Our lean structure and remote team mean we can move fast while still delivering top-notch technology and design.
The Opportunity
Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll, but accounting has lagged behind. Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers.
At the company, they are building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. With their platform, software companies can quickly launch modern accounting and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting software or bookkeepers.
The Role
As a Customer Support Specialist at the company, the candidate will help small businesses get set up on their bookkeeping service smoothly and serve as their ongoing point of contact. They will leverage their bookkeeping knowledge to answer users' questions, troubleshoot issues, and provide an exceptional customer experience.
In this role, the candidate will:
- Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
- Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
- Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
- Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs.
- Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.
Skills & Experience
Many backgrounds could fit this role, but ideal candidates will have some or all of the following:
- 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
- Familiarity with small business bookkeeping fundamentals and basic financial concepts
- Strong live communication and active listening skills
- Excellent written communication skills
- Strong attention to detail and ability to manage multiple tasks simultaneously
- An ownership and growth mindset
Originally posted on Himalayas