未来机会 - 客户成功经理
Future Opportunities - Customer Success Managers
在Trella Health，我们的使命很简单：推动医疗保健领域的有意义变革。
我们正在构建人工智能驱动的智能和工作流程，帮助医疗保健机构做出更明智的决策，加强运营，并支持患者的更健康结果。我们的平台通过可操作的智能和连接的工作流程将医疗系统和后急性护理提供者联系起来，改善整个医疗连续性中的护理协调方式。
这项工作始于我们的员工。Trellavators们协作、好奇，并致力于做有影响力的工作，产生可衡量的影响。我们行动迅速，互相支持，信守承诺，并不断寻找更好的方式来服务我们的客户和彼此。
如果你对在帮助塑造医疗保健智能、工作流程和结果的未来的同时，发展你的职业生涯充满热情，我们很期待与你见面。
加入我们的人才社区
随着Trella Health的持续增长，我们始终有兴趣考虑那些可能适合我们团队的人，即使我们目前的职业页面上没有立即的职位空缺。如果你没有看到与客户成功团队相匹配的职位，我们鼓励你提交你的简历或资料，以及任何关于你希望在Trella Health探索的职业类型的附加信息。关注我们的领英账号，并经常访问我们的职业页面，查看我们正在招聘的活跃职位列表。
职位简介
我们的客户成功经理在客户旅程中发挥关键作用，负责监督客户账户的健康状况和整体留存率。你将与客户的倡导者建立战略关系，帮助他们理解我们的解决方案及其带来的价值。此外，你将支持每位客户充分发挥我们解决方案的能力，并协助解决他们的挑战。我们理想的候选人是在医疗保健领域有成功经验，并且最好是在高增长的SaaS公司工作过，同时对客户体验充满热情的人。
作为客户成功团队的一员，你将：
- 负责业务组合，推动留存率和增长
- 深入了解客户通常面临的业务挑战，并将Trella Health的功能映射到他们的需求上
- 与客户进行适当互动
查看英文原文
At Trella Health, our mission is simple: empowering meaningful change in healthcare.
We are building AI-enabled intelligence and workflows that help healthcare organizations make smarter decisions, strengthen operations, and support healthier outcomes for patients. Our platform connects health systems and post-acute providers through actionable intelligence and connected workflows that improve how care is coordinated across the healthcare continuum.
That work starts with our people. Trellavators are collaborative, curious, and committed to doing meaningful work that makes a measurable impact. We move quickly, support each other, keep our commitments, and continuously look for better ways to serve our customers and one another.
If you are excited by the opportunity to grow your career while helping shape the future of healthcare intelligence, workflows, and outcomes, we would love to meet you.
Join Our Talent Community
As Trella Health continues to grow, we are always interested in considering those who may be a good fit for our team even if we don't have an immediate opening on our career site. If you do not see a position available on the Customer Success team that matches your experience or qualifications, we encourage you to submit your resume or profile, along with any additional information regarding what type of career you may be interested in exploring with Trella Health. Follow us on LinkedIn and visit our career page frequently to see an active list of positions we are hiring for.
About the Opportunity
Our Customer Success Managers play a critical role supporting new and existing customers throughout their customer journey to oversee the account health and overall retention. You will build strategic relationships with our customers’ champions to help drive understanding of our solutions and the value it brings to their business. Additionally, you will support each customer to reach optimal usability of our solutions’ capabilities and will assist in solving their challenges. Our ideal candidate is someone who has demonstrated success working within healthcare and preferably for high-growth SaaS companies and is passionate about the customer experience.
As a member of the Customer Success team, you will:
- Own a book of business to drive retention and growth rates
- Develop a comprehensive understanding of typical business challenges faced by customers and map Trella Health capabilities to address their needs
- Engage customers in an appropriate experience that allows them to effectively execute their success plan
- Manage customer renewal and expansion orders for attainment of net retention goals
- Facilitate implementation kickoffs with our implementation consultants that confirm business goals and outline an initial success plan
- Identify risks to customers achieving their stated business goals and collaborate with their account team on how to best mitigate risks
- Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum
- Collect and summarize customer feedback with a focus on understanding the customer’s business problem
Our Customer Success team might be a fit for you if you have:
- Prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS enviroment
- Experience within the healthcare tech industry is highly preferred:
- Familiarity with Post-Acute Care or HME/Infusion providers
- Experience with healthcare claims data analysis
- Exposure to data integrations, claims and EHR
- Passion for value-based care and health care policy
- Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
- Must be tech-savvy to be able to understand technical concepts around our product and our customer’s requirements
- Passion and empathy to understand your customers and deliver to their needs
- Demonstrated success that shows your ability to be assertive and a customer focused problem solver
- Strong creative, strategic, analytical, organizational, and relationship skills
- Strong verbal and written communication skills
- Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed
- Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders
- Willingness to work with customers on-site and travel up to 10%
About Trella Health
Trella Health is the AI-powered intelligence and workflow platform helping health systems and post-acute providers turn fragmented healthcare data into decisive action. We bring together market intelligence, referral workflows, patient discharge automation, and care coordination tools so healthcare organizations can make smarter decisions, strengthen business and clinical operations, and deliver high-quality, cost-efficient care.
Powered by billions of data points across claims, referrals, patient discharge, and clinical data, Trella Health gives customers the intelligence and workflows they need to understand their markets, build stronger referral relationships, coordinate patient care transitions, and grow with confidence.
Since launching our first product in 2016, Trella Health has continued to grow our team, our platform, and our impact across healthcare. Today, we support more than 17,000 customers, including leading post-acute providers and health systems, and more than 63,000 users across the care continuum.
Trella Health is headquartered in Atlanta, with a growing presence in Philadelphia and team members located across the country.
Join Us
At Trella Health, you will have the opportunity to do meaningful work with people who are focused on outcomes, committed to continuous improvement, and supportive of one another. We believe great work happens when team members feel trusted, connected, and empowered to grow.
Our culture is built on transparency, accountability, partnership, and the belief that better healthcare starts with better decisions. Trellavators work hard, move fast, celebrate wins, and have fun along the way.
We offer competitive compensation and a comprehensive benefits package designed to support team members inside and outside of work, including:
- Health, dental, vision, and voluntary benefits
- Competitive salary, incentive compensation, and equity shares
- 401(k) retirement savings
- Flexible PTO and 10 paid holidays
- Flexible work hours
- Paid leave programs
- Marketplace for discounted retail and entertainment
At Trella Health, you can grow your career while helping build technology that strengthens healthcare operations, improves care coordination, and supports healthier outcomes for patients.
Equal Opportunity Employer
Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
Originally posted on Himalayas