项目文档与学习协调员
Program Documentation and Learning Coordinator
**关于可汗学院**
可汗学院是一家快速发展的非营利初创公司，致力于为全球任何人提供免费的优质教育。我们每月已接触到数百万名学生，并且正在迅速增长。我们正在打造一个世界级的教学和练习资源库，赋能学习者。无论他们是在学习矩阵、有丝分裂还是多元微积分，我们都希望为学生提供资源，让他们意识到自己可以学会任何东西。
**关于可汗学院印度**
可汗学院印度旨在为印度的学习者提供世界级的用户体验，内容本地化，并由一支强大的地面团队和运营体系支持。我们的学习系统以掌握为基础，允许学生在继续学习更具挑战性的内容之前，以适合自己的节奏掌握关键概念。从2016年服务不到50万学习者，到现在我们每月通过网站、应用和YouTube频道服务近400万学习者。这些学习者包括在家自主学习的学生以及学校中由教师指导的学习者。我们的重点是通过将内容本地化语言来服务未被充分覆盖的人群。可汗学院目前已支持印地语、印式英语、卡纳达语、古吉拉特语、泰米尔语、马拉地语和旁遮普语。
**关于该职位**
可汗学院印度的合作伙伴运营与支持团队位于多个州团队的交汇点，不断接收大量宝贵的实地信息，从本地最佳实践到来自学生、教师、校长和政府官员的有力证言。目前，这些定性数据大多由各州项目团队保存，随着时间推移，我们可能会失去这些宝贵见解。
我们正在寻找一名项目文档与学习协调员，以优化我们的知识管理。在这个职位上，你将成为我们内部的知识中心，将定性洞察转化为结构化、易于访问的资源库。你将确保当我们的团队准备与关键利益相关者（如州领导）会面时，我们有必要的最佳实践和成功案例，组织良好且易于使用。此外，你将推动这些知识在团队中的传播，并主动识别我们当前理解中的空白，帮助我们持续改进。
**你的主要职责包括：**
- **收集与整理：** 收集并维护一个结构化的资源库
查看英文原文
**ABOUT KHAN ACADEMY**
Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.
**ABOUT KHAN ACADEMY INDIA**
Khan Academy India aims to deliver a world class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages. Khan Academy is already available in Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi and Punjabi.
**ABOUT THE ROLE**
The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time.
We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.
**Your key responsibilities will be to:**
- **Collate and Ogranize:** Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes, enabling systematic cross-programme knowledge exchange.
- **Repository Management:** Build, organize, and maintain a highly intuitive knowledge repository. Categorize information into meaningful buckets so it is easily searchable and immediately useful for team members preparing for state leadership meetings or strategic planning.
- **Internal Communication & Storytelling:** Effectively disseminate key learnings to the wider team. Translate synthesized data into engaging written communications (emails, newsletters), presentation decks, and active contributions during weekly team meetings.
- **Gap Analysis & Problem Solving:** Critically evaluate the information we are collecting to identify missing pieces or blind spots in our programmatic understanding. Proactively communicate these gaps to the relevant state teams and create necessary resources to bridge them.
**ABOUT YOU**
You are someone with:
- **Experience:** Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience in the Indian education sector is an added advantage.
- **Strong Information Synthesizing Capabilities:** You have a proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights.
- **Strong Communication Skills:** You possess outstanding written and verbal communication skills. You know how to tailor your message, whether you are writing an executive email, designing a presentation deck, or speaking in a cross-functional meeting.
- **Problem Solving Aptitude:** You don't just passively collect data, you analyze it. You have the critical thinking skills required to spot what is missing and the initiative to ask the right questions to fill those gaps.
- **Systemic and organized approach:** You have a natural affinity for creating systems and structure. (Proficiency in MS Office, G-Suite is a must)
- A willingness to roll up your sleeves and help the team get work done as we are growing
- A passion for education and a desire to change the world
**PERKS AND BENEFITS**
We may be a non-profit, but we reward our talented team like a for-profit.
- Competitive salaries
- Remote-friendly workplace, Flexible schedules
- Health and wellness benefits
- Professional development focus
- Paid time off and parental leave
**LEARN MORE**
- [Sal’s TED talk from 2011](http://www.ted.com/talks/salman_khan_let_s_use_video_to_reinvent_education)
- [Sal’s TED talk from 2015](http://www.ted.com/talks/sal_khan_let_s_teach_for_mastery_not_test_scores)
- A glimpse of our team: [http://www.khanacademy.org/about/the-team](http://www.khanacademy.org/about/the-team)
- A glimpse of our content created: [https://www.youtube.com/watch?v=ED8P8vchQJM](https://www.youtube.com/watch?v=ED8P8vchQJM)
- Our Hinglish content in action: [http://bit.ly/khanacademyyoutube](http://bit.ly/khanacademyyoutube)
**HOW TO APPLY**
- Attach your resume or Linkedin URL in the space provided below.
- Please address the below-mentioned task and attach your response in the space provided below in a **pdf file**. Name the file in the following format: [First Name]_[Last Name]_KAI_Assignment.pdf
**TASK**
**Deliverable-1:** The raw data file shared below contains a few actual messages that were shared by state teams on internal team channels. Based on this qualitative data, extract the key "Best Practices," "Challenges," and "Testimonials." More importantly, define the **Tags or Categories** you would use to store these in our knowledge repository so they are easily searchable in six months.
[Raw data file](https://docs.google.com/spreadsheets/d/1lxaeFgneKsJnHWx1ByPc0KcqGSJUBViz3Ew1eHCjTHA/edit?gid=0#gid=0)
**Deliverable-2:** We have a meeting with a new State Education Secretary next week, and we want to use the insights you created in deliverable-1 to pitch our program. Based on what you read, **what critical information is missing** from this data that we absolutely need before that meeting?
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