售后与预订协调员
After-Sales & Reservations Coordinator
这是一个远程职位。
一家国际体育预订平台正在寻找一位注重细节的全职远程售后与预订运营专员，加入他们的国际远程团队。您将负责在预订确认后全程把控客户旅程。该职位是客户、高尔夫球场、酒店和度假村之间的核心运营纽带，确保每笔预订的细节都经过仔细检查、确认，并从最初的交易到客户返程无缝交付。在快节奏的国际环境中工作，这个实操性岗位专注于提供卓越的运营准确性和提升的客户体验。该职位涉及管理预订修改、直接与全球酒店业合作伙伴协调、维护内部运营数据，并以高度的责任感和冷静的态度解决旅行相关问题。
主要职责：
- 根据初始预订信息审核酒店和高尔夫球场的确认信息，确保客人姓名、日期、房型、开球时间、包含项目和接送安排的完全准确。
- 将供应商确认信息转化为准确、清晰且专业的客户确认沟通内容。
- 处理客户请求，包括预订修改、开球时间调整、房间和接送请求以及特殊咨询。
- 直接与国际酒店、度假村、高尔夫球场和运营合作伙伴沟通，确认预订、处理请求并解决潜在问题。
- 对旅行前、中或后出现的预订问题直接负责，与相关供应商协调以达成有效解决方案。
- 监控供应商的来信，更新内部系统中的联系人信息、价格、政策、停售时段、维护窗口和运营信息。
- 获取并保持酒店和高尔夫球场的最新价格、促销活动和预订条件。
- 向客户发送欢迎回家的通讯，并跟进任何未解决的咨询直至彻底解决。
- 参与内部知识库的维护，并识别优化预订和售后流程的机会。
要求
- 在旅游行业、预订管理或在线预订平台方面有相关经验。
- 具备细致入微的注意力，能够识别错误和差异。
- 展现出良好的组织能力，有管理多个任务的经验。
查看英文原文
This is a remote position.
An international sport booking platform is seeking a detail-drivenfull-time, remote After-Sales & Reservations Operations Specialistto join their international remote team. You'll take complete ownership of the customer journey once a booking is confirmed. The role serves as the central operational link between clients, golf courses, hotels, and resorts, ensuring that every booking details are meticulously checked, confirmed, and seamlessly delivered from the initial transaction through to the client's return home. Operating in a fast-paced, international setting, this hands-on opportunity focuses on delivering outstanding operational accuracy and elevated customer experiences. The function involves managing booking amendments, coordinating directly with global hospitality partners, maintaining internal operational data, and resolving travel-related issues with high accountability and composure.
Key Responsibilities:
- Review hotel and golf course confirmations against initial booking details to ensure complete accuracy across guest names, dates, room types, tee times, inclusions, and transfers.
- Convert supplier confirmations into accurate, clear, and professional confirmation communications for clients.
- Manage client requests including booking amendments, tee-time adjustments, room and transfer requests, and special enquiries.
- Communicate directly with international hotels, resorts, golf courses, and operational partners to confirm bookings, action requests, and resolve potential issues.
- Take direct ownership of booking issues arising before, during, or after a trip, liaising with relevant suppliers to achieve effective resolutions.
- Monitor incoming supplier communications to update contact details, rates, policies, stop-sales, maintenance windows, and operational information within internal systems.
- Obtain and maintain up-to-date hotel and golf course rates, promotional offers, and booking conditions.
- Issue welcome-home communications to clients and follow through on any outstanding enquiries to full resolution.
- Contribute to internal knowledge base maintenance and identify opportunities to optimise reservation and after-sales processes.
Requirements
- Experience gained within travel, managing reservations, or online booking platforms.
- Proven meticulous attention to detail with the ability to identify errors and discrepancies.
- Demonstrated organisational skills with experience managing multiple bookings, enquiries, and deadlines concurrently.
- Excellent written and spoken English language skills for professional communication with global clients and international suppliers.
- High level of accountability and ability to work independently within a remote team structure.
- Comfortable handling detailed operational data, navigating booking systems, and learning new online technology tools quickly.
- Strong problem-solving abilities, remaining calm, professional, and solution-focused during time-sensitive or unexpected operational issues.
- Sound judgement regarding when to act independently and when to seek operational clarification.
- Responsible approach to technology and AI tools, ensuring all output is reviewed and fact-checked for accuracy prior to distribution.
Benefits
- This is a full-time (40 hours a week), remote position.
- Contract type: Independent contract for a UK based client.
- Interview process: Video introduction, 1st interview, practical assessment, 2nd Interview and final interview.
Originally posted on Himalayas