客户成功经理
Customer Success Manager
我们构建Bubble的初衷很明确：赋予每个人创造软件的能力。我们的AI可视化开发平台让任何人，从初次创业的人到企业团队，都能从一个想法开始，通过网页、iOS和Android打造功能完整且可扩展的应用程序。目前，Bubble在全球100多个国家拥有超过600万用户，正在打破创业和创新的障碍。
我们的产品
Bubble是唯一一个完全可视化的AI应用构建工具，让你无需编写代码也能实现代码的功能，超越原型，真正发布给真实用户的应用。当你想要速度时可以与AI聊天，当你想要控制时可以直接编辑。Bubble的可视化编辑器让你可以微调任何细节，从设计到隐私规则和编程逻辑，因此即使AI遇到极限，你也不会陷入困境。所有你需要的东西都已内置：统一的网页和原生移动编辑器、企业级托管、安全、数据库管理以及随业务增长而自动扩展的功能。
你可以在Bubble上构建几乎任何东西，我们的社区就是最好的证明。Mailead在Bubble上将1万美元的投资发展为200万美元的估值，而Faceless.video在不到一年的时间内从零做到超过100万美元的年收入。人们不仅仅是在Bubble上发布产品，他们正在建立真正的企业。在这里看看Bubble的开发者们如何推出改变行业、解决问题并塑造未来应用：鼓舞人心的开发者，突破性的应用 https://bubble.io/customers。
为什么现在加入Bubble？
AI生成的软件的兴起验证了Bubble在过去十年中一直致力于的方向。但纯AI生成的代码脆弱、难以调试，通常无法直接用于生产环境。Bubble填补了这一空白，结合了AI的速度与结构化的可视化平台，从而产生稳定、可扩展、安全的软件。现在加入Bubble的人将帮助定义这对全球数百万开发者意味着什么。如果你曾希望参与真正改变谁能够进行开发的事情，那么现在就是你的时机。
关于团队
客户成功部门隶属于Bubble的商业成功组织，负责客户留存。该团队负责管理续约健康状况、高管关系以及对我们最重要的客户的主动流失风险，并且是总收入留存率（GRR）的主要负责人。我们与客户管理团队紧密合作以推动扩展，并与技术成功团队协作确保技术健康。
查看英文原文
We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.
Our Product
Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business.
You can build just about anything https://bubble.io/app-gallery on Bubble, and our community is living proof. Mailead https://bubble.io/showcase/mailead grew a $10K investment into a $2M valuation, and Faceless.video http://Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps https://bubble.io/customers.
Why Join Bubble Now?
The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment.
About the team
Customer Success sits within Bubble's Commercial Success organization and owns retention. The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR). We work hand in hand with Account Management on expansion and with Technical Success on technical health.
About the role
As a Customer Success Manager, you'll own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew. You'll run structured onboarding, drive ongoing adoption through signal-driven check-ins and QBRs, identify expansion opportunities, and lead renewals to successful outcomes. You'll be measured on retention and the health of your book of business.
This would be a great opportunity for you if:
- You love building durable relationships with customers and helping them succeed
- You're proactive — you'd rather prevent churn than react to it
- You're comfortable owning renewals and identifying expansion opportunities
- You're excited to help build the CSM playbook at a fast-growing company
In this role, you'll:
- Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book
- Run onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel
- Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance
- Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close
- Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery)
- Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product
- Jump in wherever needed — we're a small, scrappy team and everyone pitches in beyond their core role.
Qualifications:
- 3+ years in customer success, account management, or a customer-facing commercial role
- Experience managing renewals and contributing to retention or expansion outcomes
- Strong relationship-building and executive communication skills
- Analytical mindset; comfortable using product and account signals to prioritize
- A customer-centric approach and the ability to thrive in a fast-paced environment
Compensation:
We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble ranges from $85k - $115k. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
Location:
For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. Candidates who are not local must be willing to relocate for the role. This is a hybrid role — in office 3 days a week.
Benefits:
In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:
Our benefits include, but are not limited to:
- Comprehensive health coverage
- 401(k) matching
- Wellness and work enablement stipends
- Generous PTO
- A Sabbatical program
Join us!
Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community https://jobs.ashbyhq.com/bubble/form/bubble-talent-community!