护理协调员 (完全远程)
Care Coordinator (Fully Remote)
关于 Empassion
Empassion 是医疗保健领域最具影响力和令人兴奋的初创公司之一。我们致力于改善临终老人的体验并降低相关成本。具体来说，我们为患有严重疾病且面临过度医疗死亡风险的老年人提供缓和医疗和临终关怀服务。这一群体在当前市场中被严重忽视。
Empassion 的客户是支付方和承担风险的实体，我们与社区缓和医疗和临终关怀合作伙伴合作，以实现更优的治疗结果。我们目前在全国 44 个州运营，并正在迅速扩展。
Empassion 是一家混合远程/现场办公的公司，总部位于纽约市。我们优先考虑异步工作和沟通，但需要时也能快速进行电话或 Zoom 会议。
职位概述
我们正在招聘一名护理协调员，直接与患者、医护人员和家属在我们的缓和医疗项目中合作。日常工作中，您将协助患者加入我们的项目，帮助他们与医护人员建立联系，确保他们获得高质量的护理，并成为他们和家人值得信赖的资源。我们寻找一位富有同理心且具备强大多任务处理能力的人，以帮助我们的患者获得所需的护理，并实现我们让患者获得更多美好日子的使命。
护理协调员将加入我们的中央运营团队，该团队由志同道合的护理协调员组成，并由一位拥有丰富医疗客服中心和护理协调经验的领导者管理。Empassion 将提供深入的培训和资源，以确保您在这个岗位上取得成功。该职位为全远程办公，但团队会经常通过 Zoom 和 Slack 进行沟通。
成功的表现包括：
- 帮助患者理解缓和医疗的价值
- 协助患者加入项目并连接到缓和医疗医护人员
- 回答患者、照护者和医护人员关于缓和医疗或项目本身的疑问
- 记录患者接触情况，并将患者需求转交给其护理团队
- 跟进患者，确保他们从 Empassion 的医疗网络中获得高质量的护理
- 参与流程改进协作
您将带来的能力包括：
- 至少 2 年在客服热线或医疗行业的相关工作经验
- 对医疗行业有基本的理解
- 具有同情心和关怀精神，社会工作或其他以人为核心的工作背景优先
- 对为 Empassion Health 的患者提供卓越体验充满热情
查看英文原文
About Empassion
Empassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.
Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.
Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call or Zoom.
Role Overview
We are hiring a care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.
Care coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack.
What success looks like:
- Help patients understand the value of palliative care
- Enroll patients in the program and connect them to palliative care providers
- Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly
- Document patient encounters and triage any patient needs to their care team
- Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
- Collaborate on process improvement
What you will bring:
- Minimum 2+ years of relevant work experience in a customer service call center or healthcare
- Basic understanding of healthcare
- Caring and compassionate, social work or other people-centered background preferred
- Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
- Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients
- Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills
- Comfortable working with technology and in a dynamic, startup environment
- Bilingual in Spanish and English a plus but not required
- Secure Wi-Fi connectivity
Originally posted on Himalayas