客户学习项目负责人
Customer Learning Program Lead
关于团队
OpenAI 的使命是确保通用人工智能造福全人类。客户教育在实现这一使命中发挥着重要作用，通过帮助人们和组织有效地、负责任地并充满信心地使用日益强大的 AI 系统。
我们帮助客户建立使用 OpenAI 的信心和实际技能，改变工作的完成方式，并实现持久的价值。
关于职位
帮助组织采用 AI 不仅仅需要访问强大的技术。整个工作队伍中的人都需要具备使用它的技能和信心。
在客户教育团队中，您将领导企业学习计划和团队。您将设定方向，发展团队，并打造一个清晰、高质量的学习组合，使客户从初次学习到自信使用，再到产生有意义的业务影响。
这是一个难得的机会，可以与塑造技术的团队一起，定义全球规模下客户如何学习使用 OpenAI。
在此职位中，您将：
- 领导并发展一支高绩效的客户学习团队。
- 负责面向客户的 Learn 体验、课程和项目组合——从策略到成果。
- 将优先客户需求转化为基于角色的路径和高质量的项目。
- 让组合易于理解，有明确的起点、进展以及各体验之间的关系。
- 主导学习内容通过自有和合作伙伴渠道触达客户的方式。
- 利用客户和产品证据来衡量影响，并决定要构建、扩展、改进、推迟或停止的内容。
如果您具备以下条件，可能会在这个职位上表现出色：
- 建立强大的团队，培养人才并建立问责机制。
- 从客户需求出发，制定教育战略并转化为具有可衡量影响的项目。
- 在投资、能力和重点方面做出清晰的组合决策。
- 将复杂的教学内容转化为客户可以理解和使用的清晰旅程。
- 通过自有和合作伙伴渠道触达客户，建立跨团队的信任。
资格要求
必需条件
- 10 年以上客户教育、产品教育、数字学习、客户采用或相关领域的工作经验。
- 在管理和培养多学科客户教育或学习团队方面有丰富经验。
- 有构建和扩展面向客户的教学项目或组合的经验，包括策略、规划、资源调配、交付和可衡量的结果。
- 有设计基于角色的学习的经验
查看英文原文
ABOUT THE TEAM
OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value.
ABOUT THE ROLE
Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.
Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.
This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.
IN THIS ROLE, YOU WILL:
- Lead and develop a high-performing Customer Learning team.
- Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
- Turn priority customer needs into role-based tracks, paths, and high-quality programs.
- Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
- Lead how learning reaches customers through owned and partner channels.
- Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
- Build strong teams, grow talent, and create accountability.
- Shape education strategy from customer needs and turn it into programs with measurable impact.
- Make clear portfolio choices about investment, capacity, and focus.
- Turn complex learning into clear journeys customers can understand and use.
- Reach customers through owned and partner channels, building trust across teams.
QUALIFICATIONS
Required
- 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
- Substantial experience managing and developing a multidisciplinary customer education or learning team.
- Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
- Evidence that your work changed product use, adoption, or measurable customer value.
- Excellent cross-functional leadership, executive communication, and curiosity about AI.
Preferred
- Experience with enterprise software, developer tools, AI, or another fast-moving field.
- Experience serving global audiences through learning platforms, academies, or digital education programs.
WHY OPENAI?
AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI well—and create a global standard for customer learning as the category evolves.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.