客户成功经理
Customer Success Manager
### 我们是谁
我们的使命是为世界上最复杂的代码库带来清晰度和控制力。人工智能正在加速代码的创建，但理解和管理这些代码的基础设施却没有跟上步伐。Sourcegraph 为工程团队提供了对其系统全面的可见性，为其代理提供精确的上下文，并能够大规模执行协调的代码更改。随着代理式开发成为主导的工程范式，我们为团队提供所需的上下文层，以掌控其代码库。
通过代码搜索、深度搜索、MCP 和代理批量更改，我们今天就实现了这一使命——为工程团队及其 AI 工具提供跨仓库的上下文，使其有信心在庞大的代码库中导航，并能够一次对数百个仓库进行更改。
Stripe、Reddit 和 Leidos 等公司依靠 Sourcegraph 快速且高质量地交付代码。我们得到了 a16z、Sequoia 和 Redpoint 的支持，自豪地作为一家全球分布式团队运营，重视高自主性、直接沟通和客户热爱。
如果您想构建让每个工程团队以及他们部署的每个代理都能自信地操作其代码库的基础设施，请加入我们。
### **工作时间与地点**
🌎 虽然我们在全球几乎任何地方都招聘，但我们更倾向于美国的候选人。
**优先地点：**
- 美国
### **这份工作的吸引力所在**
您将加入一个小型、高效且处于 Sourcegraph 增长关键阶段的客户成功团队。作为 CSM，您将通过一种可扩展的模式管理大约 40 个商业和企业客户。
您将建立关系，推动采用，识别风险和机会，并帮助客户从 Sourcegraph 中实现可衡量的价值。在您的客户组合中，您将利用客户健康状况、产品遥测数据和参与信号来确定人类干预能产生最大影响的地方。
您将与我们的数字项目经理紧密合作，该职位负责构建和管理支持可扩展细分市场的数字项目、内容和自动化。此角色通过将可扩展的参与转化为可问责的客户所有权，补充了数字项目，确保客户实现价值，主动管理风险，并识别增长机会。
此职位还提供了帮助塑造我们 s
查看英文原文
### Who we are
Our mission is to bring clarity and control to the world's most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code hasn't kept pace. Sourcegraph gives engineering organizations full visibility across their systems, precise context for their agents, and the ability to execute coordinated code changes at scale. As agentic development becomes the dominant engineering paradigm, we provide the context layer teams need to take control of their codebase.
With Code Search, Deep Search, MCP, and Agentic Batch Changes, we deliver on that mission today - giving engineering teams and their AI tools the cross-repo context to navigate massive codebases with confidence, and the ability to make changes across hundreds of repositories at once.
Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We're backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love.
If you want to build the infrastructure that lets every engineering team - and every agent they deploy - operate on their codebase with confidence, join us.
### **Hours & location**
🌎 While we hire [almost anywhere](https://sourcegraph.notion.site/How-we-engage-talent-outside-of-the-US-218f7193695a46cbb1ef39ef9c1f72d4) in the world, we have a preference for someone in the United States.
**Preferred locations:**
- United States
### **Why this job is exciting**
You'll join a small, high-performing Customer Success team at an important point in Sourcegraph's growth. As a CSM, you'll manage approximately 40 commercial and enterprise accounts through a scaled model.
You'll build relationships, drive adoption, identify risk and opportunity, and help customers realize measurable value from Sourcegraph. Across your portfolio, you'll use customer health, product telemetry, and engagement signals to prioritize where human intervention will have the greatest impact.
You'll partner closely with our Digital Program Manager, who builds and manages the digital programs, content, and automation supporting the scaled segment. This role complements Digital Programs by converting scalable engagement into accountable customer ownership, ensuring customers realize value, risks are proactively managed, and growth opportunities are identified.
This role also offers the opportunity to help shape our scaled CS motion by testing engagement strategies, building repeatable plays, and defining how digital and human engagement work together effectively.
📅 Within one month, you will…
- Build relationships with your CS teammates, Named AEs, Field Engineering counterparts, and Digital Program Manager
- Learn our product, value proposition, customers, internal processes, and Customer Success motion, including existing Digital Programs playbooks
- Understand your portfolio, including account history, product adoption, customer health, engagement levels, and renewal timing
- Shadow customer calls to understand how customers engage with Sourcegraph
- Begin taking ownership of your accounts and tiering
- Establish an initial segmentation and coverage approach for your broader portfolio
📅 Within three months, you will…
- Own regular customer engagement for your accounts, developing a strong understanding of their workflows, use cases, stakeholders, and business priorities
- Monitor health, adoption, telemetry, and engagement signals across your portfolio
- Establish a coverage strategy across accounts
- Partner with the Digital Program Manager to advance digital programs based on customer insights and engagement data
- Identify accounts requiring deeper engagement, enablement, or risk mitigation
- Independently lead standard product trainings and workflow discussions
- Partner with Named AEs on customer strategy, renewals, and expansion
- Execute CS plays and experiments that improve adoption, engagement, and retention
📅 Within six months, you will…
- Effectively manage your portfolio, applying the right level of engagement based on customer needs, health, adoption, and opportunity
- Use customer and product signals to identify trends, risks, and opportunities
- Build multithreaded relationships and expand adoption across teams, workflows, and use cases
- Partner with the Digital Program Manager to continuously improve the scaled CS motion
- Establish repeatable CS plays and best practices that improve customer engagement and outcomes
- Identify clear value narratives across your portfolio of accounts
- Serve as the voice of the customer internally across Sales, EPD, PMM, and Support
### **About you**
You're tech-curious, customer-oriented, and comfortable operating autonomously. You can manage a portfolio of approximately 40 accounts while making thoughtful decisions about where your direct engagement will have the greatest impact and where a scaled motion is more effective.
You're comfortable leading a scaled Customer Success motion. You use customer health, product adoption, telemetry, engagement, and business context to prioritize your time and determine the right level of engagement.
You're interested in developer tooling and how engineering teams work. You don't need to be an engineer, but you should be comfortable learning technical products, understanding developer workflows, and leading standard product trainings and workflow discussions.
You're analytical and commercially minded. You can identify risk, opportunity, and expansion potential from customer and product signals, and connect adoption to meaningful customer outcomes.
You're a strong partner and collaborator. You can work closely with a Digital Program Manager to turn customer insights into better scaled engagement, while independently owning customer strategy and execution for your accounts.
You're proactive, adaptable, and comfortable with ambiguity. You enjoy experimenting, learning from results, and building processes where they don't yet exist.
You're curious about AI-assisted development and how it's changing developer productivity, workflows, and how customers evaluate value.
#### **Required:**
- Customer-facing experience in Customer Success, account management, account coordination, technical support, solutions consulting, or a similar role; the title matters less than the experience
- Experience managing a large or varied book of business
- Experience managing multiple customers or accounts and making prioritization decisions based on customer needs and business impact
- Experience with digital customer success motion, processes, or workflows
- Prior experience in a technical SaaS environment
#### **Nice to have:**
- Demonstrated comfort presenting to customers or technical audiences
- Background in developer tooling, observability, infrastructure, or adjacent technical products
### **Level**
📊 This job is an IC2. You can read more about [our job leveling philosophy](https://www.notion.so/sourcegraph/Leveling-Guide-0e1b5c76ada64b9caac387f8b7c4fc66) in our Handbook.
### **Compensation**
**💸** We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an [open and transparent](https://sourcegraph.notion.site/Mission-values-e9d37e6b972a4ef395c3076aea2bd07d) company that values [competitive compensation](https://www.notion.so/sourcegraph/Compensation-Pay-Transparency-at-Sourcegraph-d58d0774f51b4b489d41c3628d30ff8d?pvs=4), our compensation ranges are visible to every single Sourcegraph teammate.
Your salary is determined by your pay band for the IC2 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.
💰 The compensation for this role is $96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD.
📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous [perks & benefits](https://sourcegraph.notion.site/Benefits-Perks-dd1da4b6b3a64780abed010a144d34ba).
### **Interview process**
_Below is the interview process you can expect for this role (you can read more about_ [_the types of interviews_](https://sourcegraph.notion.site/Types-of-interviews-f279f080583d49ee9f2c60e30c8cb1f7) _in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!_
We expect the interview process to take 4 hours in total.
**👋 Introduction Stage** - we have initial conversations to get to know you better…
- [30m] [Recruiter Screen](https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#99be5ff628b2414194a0ba79d9f25f13)
- [45m] [Hiring Manager Screen](https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#1919882c0cf147c487eb1df40db8a694) / [Resume Deep Dive](https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#c678a2a86e0e47e4958507e869bf7ded)
**🧑💻 Team Interview Stage** - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
- [60m] [Peer](https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#88b9f826dee04ef98afc2aeec35b877a) with Digital Program Lead
- [60m] [Working Session](https://app.notion.com/p/sourcegraph/Technical-Success-interview-process-902069565e1147b89ac98054179eb676?source=copy_link#9c53f1c6b558427fb131facc9733619f) with Hiring Manager + Named AE + Digital Program Lead
**🎉 Final Interview Stage**- we move you to our final round, where you gain a better understanding of our business and values holistically…
- [30m] [Values](https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#e3a04291743048df87541a88aa8199dd)
- [15m] [Leadership](https://www.notion.so/sourcegraph/How-to-work-with-Quinn-Slack-CEO-807673e0864d473f959cc4efd9642a5a?pvs=4#6f185c0e2011411eac5be9c675f9056c) with CRO
- We check references and conduct your background check
Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
### Learn more about us
You can learn more about what it is like to work at Sourcegraph by reading [our handbook](https://sourcegraph.notion.site/d7614e3e9dc04c09ac2d42d57f1816e6?v=2a6d426dbae14390b155120b0c029ce0).
We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our [culture](https://sourcegraph.notion.site/What-it-s-like-working-at-Sourcegraph-119a8e11265880b18911eee4d9b7c460#119a8e1126588062b935fc66104b6115), [competitive compensation](https://sourcegraph.notion.site/Compensation-Pay-Transparency-at-Sourcegraph-d58d0774f51b4b489d41c3628d30ff8d?pvs=74) and [benefits](https://sourcegraph.notion.site/Benefits-Perks-dd1da4b6b3a64780abed010a144d34ba?pvs=74) here.
Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.
_Sourcegraph participates in_ [_E-Verify_](https://sourcegraph.notion.site/E-Verify-2ab3286dde3446d6bac2898c83610107) _for U.S. Employees._