技术支持工程师L2
Technical Support Engineer L2
开发工程职能支持未标注地域
公司Ultahost
薪资未公开
工作地点Worldwide
地域资格未标注地域
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
职位描述：
我们公司正在寻找一位经验丰富的专业人员加入团队，担任二级客户支持专家。该职位涉及有效解决客户问题，确保客户满意度，并为技术支援流程的持续改进做出贡献。理想的候选人将通过主动跟进和高效解决问题，确保支援团队的顺畅运作。
主要职责：
- 架构、实施并维护服务器，优化其性能。
- 管理 Linux 系统、虚拟化技术和云平台。
- 高级熟练管理数据库和网页服务器。
- 通过应用高级网络原理（包括 IP 地址分配、DNS 配置和安全协议）来保障网络完整性。
- 设置、配置和管理托管平台，如 cPanel、Plesk 和 WHMCS。
- 管理 SSL 证书和虚拟主机配置。
- 应用高级故障排除技术，识别并解决性能问题、服务器故障和错误信息。
- 与客户有效沟通，回应咨询，并确保及时专业的支持。
- 为客户提供技术支持，识别并排查与服务器或托管平台相关的问题，并推荐解决方案。
- 协助托管套餐、域名注册、DNS 管理及相关任务。
- 跟踪客户问题，提供更新，并管理完整的解决流程。
- 分析客户反馈，并实施行动以提升服务质量。
任职要求：
- 英语书面和口头沟通能力优秀。
- 有丰富的 Docker、Ansible 和 CI/CD 实操经验，具备扎实的知识。
- 对 Linux 和 Windows 操作系统有卓越的熟练程度。
- 精通 Python 和 Bash 等脚本语言，用于自动化。
- 有关系型数据库（如 MySQL、MariaDB、PostgreSQL）和 SQL 管理经验。
- 有设置和管理托管平台（cPanel、Plesk、CuberPanel、HestiaCP、CWP、WHMCS）的经验。
- 熟悉网页服务器管理（Apache、Nginx、LiteSpeed）。
- 对网络概念有扎实的理解，包括 IP 地址分配、DNS 管理和安全协议。
- 优秀的沟通、协作和解决问题能力。
- 强大的分析能力，能够诊断和解决复杂的性能问题。
- 对持续学习和保持最新技术有坚定的承诺。
查看英文原文
Job Description:
Our company is seeking an experienced and dynamic professional to join our team as a Level 2 Customer Support Specialist. The role involves effectively resolving customer issues, ensuring customer satisfaction, and contributing to the continuous improvement of technical support procedures. The ideal candidate will ensure the smooth functioning of the support team through proactive follow-ups and efficient problem-solving.
Key Responsibilities:
- Architect, implement, and maintain servers, optimizing their performance.
- Administer Linux systems, virtualization technologies, and cloud platforms.
- Manage databases and web servers with advanced proficiency.
- Safeguard network integrity by applying advanced networking principles, including IP addressing, DNS configuration, and security protocols.
- Set up, configure, and manage hosting platforms such as cPanel, Plesk, and WHMCS.
- Manage SSL certificates and virtual host configurations.
- Apply advanced troubleshooting techniques to identify and resolve performance issues, server failures, and error messages.
- Communicate effectively with customers, respond to inquiries, and ensure timely and professional support.
- Provide technical assistance to customers, identify and troubleshoot server or hosting platform-related issues, and recommend solutions.
- Assist with hosting packages, domain registrations, DNS management, and related tasks.
- Track customer issues, provide updates, and manage the full resolution process.
- Analyze customer feedback and implement actions to enhance service quality.
Qualifications:
- Excellent written and verbal communication skills in English.
- Extensive hands-on experience and strong knowledge of Docker, Ansible, and CI/CD.
- Exceptional proficiency in Linux and Windows operating systems.
- Expertise in scripting languages such as Python and Bash for automation.
- Experience with relational databases (e.g., MySQL, MariaDB, PostgreSQL) and SQL administration.
- Experience setting up and managing hosting platforms (cPanel, Plesk, CuberPanel, HestiaCP, CWP, WHMCS).
- Knowledge of web server management (Apache, Nginx, LiteSpeed).
- Solid understanding of networking concepts including IP addressing, DNS management, and security protocols.
- Excellent communication, collaboration, and problem-solving skills.
- Strong analytical ability for diagnosing and resolving complex performance issues.
- Commitment to continuous learning and staying current with evolving technologies.
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。
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