会员服务支持专员
Member Services Support Specialist
Veterinary Purchasing Co. Ltd. (VP)
是加拿大最大的由兽医拥有的分销商。位于安大略省圣玛丽斯，我们的主要职责是确保兽医在需要时能获得所需的物资，为各种动物提供医疗服务。我们正在寻找新成员加入业务发展团队，担任会员服务支持专员职位。加入供应链行业，加入VP！
会员服务支持专员（1年合同）
会员服务支持专员在与会员诊所建立关系、提高公司计划的知名度以及支持会员服务现场团队方面发挥关键作用。这个以远程为主的工作主要涉及虚拟咨询和电话沟通，偶尔会有现场访问。MSS 专员必须深入了解 VP 的产品和服务，以指导和支持会员使用最适合他们需求的服务。
核心职责和任务
会员关系管理：
- 与会员诊所建立并维护牢固的关系，作为查询、支持和定制解决方案的关键联系人。
- 支持新股东的入职，并与其他内部团队合作，确保无缝的会员体验。
销售开发：
- 通过电话、电子邮件、虚拟会议和定期现场访问，在中安大略地区生成和发展潜在客户。
- 利用会员需求、销售数据和市场趋势识别销售机会，并与会员服务团队协调后续跟进。
- 支持旨在提高会员参与度和销售增长的计划。
CRM 和 PIMS 支持：
- 在 CRM 系统中维护准确的潜在客户、销售活动和会员信息。
- 协助中安大略地区的诊所进行 PIMS 设置、库存管理和采购订单流程。
- 维护产品交叉参考信息，并根据需要为诊所提供远程技术支持。
营销与活动支持：
- 支持活动的策划和执行，包括后勤、住宿、布置和现场协调。
- 维护与主要行业协会的关系，并协调沟通。
健康与安全：
- 遵守《职业健康与安全法》并遵循 VP 的政策和程序
- 表现符合所有员工的安全
- 按要求参加健康和安全培训、会议和演练；了解安全和疏散流程
查看英文原文
Veterinary Purchasing Co. Ltd. (VP)
is the largest veterinary-owned distributor in Canada. Located in St. Marys, Ontario, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our Business Development team in the Member Services Support Specialist role. Be a part of the supply chain industry and join VP!
Member Services Support Specialist (1-Year Contract)
The Member Services Support Specialist plays a key role in building relationships with our member practices, increasing awareness of company initiatives, and supporting the Member Services Field Team. This remote-first role primarily involves virtual consults and phone calls, with occasional field visits. The MSS Specialist must have a deep understanding of VP’s offerings to guide and support members in utilizing the services that best fit their needs.
Essential Duties and Responsibilities
Member Relationship Management:
- Build and maintain strong relationships with member practices, serving as a key point of contact for inquiries, support and tailored solutions.
- Support the onboarding of new shareholders and collaborate with internal teams to ensure a seamless member experience.
Sales Development:
- Generate and develop leads across Central Ontario through phone, email, virtual meetings and regular field visits.
- Identify sales opportunities using member needs, sales data and market trends, and coordinate follow-up with the Member Services team.
- Support initiatives focused on increasing member engagement and sales growth.
CRM & PIMS Support:
- Maintain accurate lead, sales activity and member information within the CRM system.
- Support Central Ontario practices with PIMS setup, inventory management and purchase-order processes.
- Maintain product cross-reference information and provide remote technical support to practices as required.
Marketing & Event Support:
- Support the planning and execution of events, including logistics, accommodations, setup and on-site coordination.
- Maintain relationships and coordinate communications with key industry associations.
Health & Safety:
- Works in compliance with the Occupational Health & Safety Act and follows VP’s policies and procedures
- Conducts self with regard for the safety of all employees
- Participates in health and safety training, meetings, and drills as required; is aware of safety and evacuation procedures
- Reports any health & safety violations or hazards to appropriate contacts (JHSC Representatives, Supervisors, Managers)
Good Manufacturing Practices (GMP):
· Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices
Company Culture:
- Demonstrates a commitment to VP’s core values of service, care, respect,integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders
- Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care.
Skills and Knowledge Required
- 5 years of direct experience in the veterinary field
- Familiar with veterinary concepts, practices and procedures’
- Extensive experience and judgment to plan and accomplish goals
- Problem solving skills
- Excellent written/oral communication skills
- Excellent problem solving and decision making
- Organization/time management
- The ability to be flexible with hours and travel occasionally
- The ability to establish and maintain professional networks and connections
- Knowledge of Practice Information Management Software’s (PIMS) an asset
Schedule and Hours of Work
- Monday to Friday 8:30 a.m. to 5:00 p.m.
- Remote
Location
This position will be responsible for our Central Ontario territory.
Compensation
$68,359.00 - $97,656.00
NOTE: Salary will be determined based on the successful applicant's experience and qualifications.
Vacancy Reason
· Temporary Addition
Why Choose VP?
- Competitive salary
- Proud to support the local St. Marys' community
- Helping to serve the animal health industry in Canada
- Paid time off to volunteer
How to Apply:
Please apply online with your cover letter and resume at:
Application Deadline: September 30th, 2026
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls please.
Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Indigenous persons, women, and members of visible minorities.
Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources or call 519-284-1371 ext. 256 and we will work with you to meet your accommodation needs.
Salary: $68,359.00 - $97,656.00Originally posted on Himalayas