设备安全与风险运营专员，用户安全与风险运营
Device Safety & Risk Operations Specialist, User Safety & Risk Operations
关于团队
在OpenAI，用户安全与风险运营（USRO）团队帮助保护我们的产品和用户免受滥用、欺诈、安全风险和其他形式的误用。我们在现实世界的安全和风险管理前线运作，将用户和运营信号转化为及时的决策、有效的干预措施以及系统改进。
此职位位于一个专注于为新的、模糊的和快速发展的领域建立运营能力的团队。该团队定义需要构建的内容，创建支持其的运营模式，并与合作伙伴团队协作，使工作在长期内可扩展且持久。
关于职位
我们正在寻找一名设备安全与风险运营专家，以建立针对新类别的消费硬件的安全运营模型。这是一个高级个人贡献者职位，适合能够将新兴产品风险和不完整的规范转化为实际的工作流程、控制措施、发布计划和持久系统的人选。
你将定义产品安全事件、关键升级、监管案件和隐私敏感问题应如何被识别、调查、升级、解决并从中学习。你还将为案件管理、数据访问、决策记录、质量保证、监控和跨职能响应建立操作要求。你将通过发布和早期运营建立优先工作流程，然后帮助它们过渡到USRO和合作伙伴团队中的持久解决方案。
合适的人选需具备深厚的运营判断力，同时拥有强大的技术和硬件产品熟练度。他们可以从高层级的风险框架转向详细的工作流程设计、桌面演练、发布准备、一线指导和发布后改进。
地点/工作模式：加利福尼亚州旧金山；混合办公，每周3天在办公室。
请注意：此职位可能涉及接触敏感或令人担忧的材料。强大的判断力、谨慎和韧性是必不可少的。
在此职位中，你将：
- 为新的消费硬件构建端到端的安全和风险运营模型，从早期需求到发布和早期运营阶段。
- 定义事件分类法、严重程度等级、决策权、升级标准、响应路径和关闭标准。
- 为产品安全事件、关键升级、安全通告、纠正措施和其他高风险事件制定操作手册。
- 设计监管和隐私敏感案件的工作流程，以及
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About the Team
At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems.
This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time.
About the Role
We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems.
You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams.
The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement.
Location / work model: San Francisco, CA; hybrid, 3 days/week in-office.
Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential.
In This Role, You Will:
- Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
- Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
- Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
- Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
- Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation.
- Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners.
- Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.
- Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems.
- Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment.
- Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams.
You Might Thrive in This Role If You:
- Have 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
- Have built a complex safety or risk program from an ambiguous starting point through launch and scaled operation.
- Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
- Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute.
- Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
- Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions.
- Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances.
- Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development.
- Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult.
- Are highly practical and willing to build the workflow, not only define the strategy.
- Experience supporting consumer hardware, connected devices, or other products used in shared environments.
- Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling.
- Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data.
- Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes.
- Experience building vendor training, quality-assurance, incident-response, or specialist-review programs.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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