产品支持工程师 II
Product Support Engineer II
职位描述：
关于C&R软件
我们是Jonas Software, Inc.（）的一个部门，该公司是全球15个国家超过80,000名客户的值得信赖的技术合作伙伴。Jonas拥有超过2,700名专业人员，涵盖各行各业的专家和技术专业人士。Jonas总部位于加拿大，在北美、南美、英国、欧洲、澳大利亚和新西兰设有办事处。Jonas是Constellation Software Inc.（）的全资子公司，总部位于多伦多，并在多伦多证券交易所上市（CSU.TO）。
C&R软件（）在整个催收和回收生命周期中提供优化解决方案，使组织能够更有效地和合规地管理其端到端的催收操作。
催收领域日益复杂且不断演变，但借助C&R的先进系统，用户可以轻松实现流程自动化，并具备灵活适应变化的能力。我们的云原生软件部署快速简便，可无限扩展以适应您的业务增长。
C&R软件在过去35年中不断发展，其旗舰产品Debt Manager是全球50多个国家数百家组织信赖的行业领先的催收技术。由于该解决方案高度可配置，它支持多个行业的企业，包括金融机构、政府、公用事业和电信公司、催收机构和债务购买者等。
C&R软件专注于债务催收和风险创新、合规性、安置优化、数字化转型以及新兴技术。
Debt Manager部署在AWS上，是全球唯一的云原生端到端催收和回收平台。它将催收、回收和沟通整合到一个系统中。它关注消费者旅程，自动化运营流程并让客户满意。超过3万亿美元的资产通过Debt Manager作为记录系统进行管理，提供了其他任何供应商都无法比拟的广泛功能。
部门目标：产品支持
产品支持是我们专业服务组织中的一个职能，是客户使用我们软件产品和服务时的直接接触点。产品支持是我们组织中的关键职能，负责确保软件产品和服务按预期运行。产品支持团队与C&R内部的各个跨职能团队合作，以确保
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Job Description:
About C&R Software
We are a division of Jonas Software, Inc (). which is the valued technology partner of over 80,000 customers worldwide in more than 15 countries. Jonas employs over 2,700 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and operates offices throughout North America, South America, the United Kingdom, Europe, Australia and New Zealand. Jonas is a 100% owned subsidiary of Constellation Software Inc. (), headquartered in Toronto and traded on the TSX (CSU.TO).
C&R Software () delivers optimized solutions across the Collection and Recovery lifecycle, empowering organizations to manage their end-to-end collections operation more effectively and compliantly.
Collections is an increasingly complex and evolving landscape, but with C&R’s sophisticated systems, it becomes simple for users to drive process automation while having the flexibility to easily adapt to change. Our cloud-native software is fast and easy to deploy and provides unlimited scale to grow with your business.
C&R Software has evolved over the last 35 years, with its flagship product, Debt Manager, the industry-leading Collections technology trusted by hundreds of organizations in over 50 countries. Given the highly configurable nature of the solution, it supports businesses across many verticals, including financial institutions, governments, utility and telecoms, collection agencies and debt buyers, and more.
C&R Software specializes in Debt Collection and Risk Innovation, Compliance, Placement Optimization, Digital Transformation, and Emerging Technology.
Debt Manager deployed in AWS, is the only cloud-native, end-to-end collections and recovery platform in the world. It connects collections, recovery, and communications in one system. It prioritizes the consumer journey, automating operational processes and making consumers happy. More than $3 trillion is managed on Debt Manager as a System of Record, offering extensive capabilities unmatched by any other provider.
DepartmentalObjective: Product Support
Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within our organisation responsible for ensuring the software product and services are working as expected. Product Support teams works with various cross functional teams within C&R to ensure any issues or problems reported by our clients are resolved in a timely and effective manner.
Key Responsibilities of a Product Support – Lead Engineer :
Troubleshooting Issues: Involve in troubleshooting activities by analysing the logs, running SQL queries, recreating the problem in internal/lower environments. Join in collaborative troubleshooting sessions with the customers where needed and drive towards a quicker issue resolution. Willing to work outside of business hours to resolve critical issues and be available to be on-call rota.
Ticket Management: Using the provided ticket management tool, triage incoming tickets and ensure timely response to the issues raised by the customers. Provide efficient and quality communication to the customer explaining the actions being taken and the resolutions being implemented. Show ownership of the ticket and take it to resolution.
Collaboration: Work with Engineering, Professional Services, DevOps and other departments within C&R through established processes to resolve client reported issue in a timely manner. Participate in the respective collaboration meetings to present the case/issue to get feedback and escalate as needed.
Process Improvement: Continuously evaluate product support processes and practices. Identify areas for improvement and suggest strategies to enhance efficiency and effectiveness
Business Unit:
Jonas Collections and Recovery - ChileScheduled Weekly Hours:
40Number of Openings Available:
2Worker Type:
RegularMore About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Originally posted on Himalayas