客户解决方案架构师（美洲区）
Customer Solution Architect (AMER)
Supabase 是基于 Postgres 的开发平台，由开发者为开发者打造。我们提供完整的后端解决方案，包括数据库、认证、存储、边缘函数、实时功能和向量搜索。所有服务深度集成，专为增长而设计。
我们正在寻找一名客户解决方案架构师（CSA），以帮助推动 Supabase 在各类客户中的采用：从敏捷初创公司到首次发布的产品，再到具有高度扩展工作负载的成熟品牌。
在 Supabase，CSA 负责整个客户旅程，与我们最重要的用户紧密合作，具体职责包括：
1. 发现并理解业务和技术需求。
2. 设计并构建基于 Supabase 平台的技术解决方案。
3. 与客户合作，主导价值验证的实施。
4. 定期与客户互动，回答复杂问题，解除采用障碍，并优化扩展性能。
成功的 CSA 始终以客户为先，与客户紧密合作，成为他们值得信赖的顾问，理解他们的需求，作为他们团队的延伸共同实现成功，并在 Supabase 内部为客户发声。
你将加入我们的团队，支持 Supabase 团队和企业客户，你将被期望在以下责任领域中领导和创新：
发现阶段
- 主导技术发现，挖掘业务和技术目标，设定对 Supabase 平台的合理预期，并定义成功标准，确保客户能够获得实现目标所需的指导。
- 为高价值客户提供 Supabase 平台演示的设计、构建和展示。利用优质的故事讲述方式，展现 Supabase 平台以及整个 Supabase 成功团队的价值。
- 直接与增长团队成员合作，评估交易规模，提供预期使用量估算，并识别平台可支持的潜在工作负载。
价值验证上架
- 与客户直接合作，确定价值验证的技术范围，确保客户在最小化采用风险的同时认识到 Supabase 平台的价值。
- 设定价值验证的时间表、业务成果和成功标准，确保客户在完成价值验证后能够放心地继续使用该平台。
- 积极引导新客户完成上架流程，利用邮件、文档、指南和网络研讨会促进他们的成功。
查看英文原文
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.
At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to:
1. Uncover and understand business and technical requirements.
2. Design and architect technical solutions built on the Supabase platform.
3. Work with customers to lead proof-of-value implementations.
4. Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance.
Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase.
You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
DISCOVERY
- Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it.
- Design, build, and present Supabase platform demonstrations to high-value customers. Leverage quality storytelling to present the value of the Supabase platform and of the entire Supabase Success team.
- Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
PROOF-OF-VALUE ONBOARDING
- Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption.
- Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed.
- Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.
CUSTOMER SUCCESS
- Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers.
- Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.
- Serve as an internal champion for your customers and for the platform. Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.
- Invest in customer connections to build a trust-based relationship. Everyday CSA’s work with the production data stores of startups and enterprises alike. Building trust in the Success team and Supabase platform is paramount to a successful customer relationship.
PREFERRED EXPERIENCE
- 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
- Strong background with relational database management systems such as PostgreSQL or MySQL.
- Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
- Very strong communication skills, particularly of technical concepts. CSA’s at Supabase spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.
- Well-organized and effective storyteller with meaningful interpersonal skills. CSA’s often have to navigate multiple stakeholders with conflicting opinions, and the ability to effectively mediate this type of conflict is crucial.
- Experience with project management, business analysis and revenue operations tools. We use HubSpot, BigQuery etc., and familiarity with these platforms will help enable your success.
- Previous experience leading customer-facing engagements to deliver meaningful technical and business value.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.