ServiceNow 技术顾问
ServiceNow Technical Consultant
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工流程。我们的愿景相同，是一个员工可以茁壮成长的地方。
TTEC Digital正在寻找一名ServiceNow技术顾问加入我们不断壮大的ServiceNow业务领域。这是一个100%远程的工作机会。候选人必须愿意在全职工作期间接受美国时区的面试和工作。
作为ServiceNow技术顾问，您将负责设计、开发、实施和支持满足客户业务需求的ServiceNow解决方案。您将与客户、业务利益相关者和项目团队紧密合作，收集需求，提供技术指导，开发可扩展的解决方案，并确保项目的成功交付。
该职位结合了ServiceNow开发的实际操作与解决方案咨询、实施和客户互动的责任。
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关于我们
TTEC Digital及其1800多名员工，开创了推动卓越客户体验（CX）的参与和增长解决方案。我们的子公司TTEC Engage是一家拥有60000多名员工的服务公司，客户服务中心代表遍布全球。TTEC Holdings Inc.是Digital和Engage两家公司的母公司。当客户有全面的需求时，他们可以从这两个独立管理的卓越中心TTEC Digital和TTEC Engage中获得支持。
我们也很高兴地分享，TTEC已获得2024-2025年度Great Place To Work认证，这是基于在14个国家中出色的员工体验。
TTEC是一家自豪的平等机会雇主，所有符合条件的申请人都将在不考虑年龄、种族、肤色、宗教、性别、性取向、性别认同、国籍或残疾的情况下获得就业考虑。TTEC已全面接受并致力于扩大我们的多元化和包容性员工队伍。我们努力反映我们服务的社区，同时以以人为本的服务和技术为中心提供卓越的服务。
很少有申请人完全符合所有理想的职位资格，因此如果您认为自己可以在上述职位中取得成功，请花一点时间分享您的资格。
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您将从事的工作：
- 在ServiceNow平台上设计、开发、配置和实施解决方案。
- 分析业务需求，并将其转化为可扩展的技术解决方案。
- 配置和自定义
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.
This role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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What You Will Be Doing:
- Design, develop, configure, and implement solutions on the ServiceNow platform.
- Analyze business requirements and translate them into scalable technical solutions.
- Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
- Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
- Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
- Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.
- Perform unit testing, support UAT activities, and troubleshoot production issues.
- Create and maintain technical documentation, solution designs, and process workflows.
- Provide ongoing support, maintenance, and optimization of ServiceNow applications.
- Stay current with ServiceNow releases, capabilities, and industry best practices.
What You Will Bring:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3+ years of hands-on ServiceNow experience.
- Proven experience designing, developing, and implementing ServiceNow solutions.
- Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
- Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
- Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
- Strong problem-solving, communication, and stakeholder management skills.
- Ability to work directly with clients and translate business requirements into technical solutions.
- Knowledge of ITIL processes and service management concepts preferred.
Certifications:
- ServiceNow Certified System Administrator (CSA) preferred.
- ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.
Preferred Qualifications:
- Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.
- Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
- Experience with CTI, IVR, and enterprise application integrations.
- Familiarity with Agile/Scrum delivery methodologies.