注册专员
Enrolment Specialist
公司背景：
在Write Edge，我们专注于为新加坡的小学和中学学生提供高质量的英语和写作辅导课程。这家英语提升中心成立于2014年，愿景是提供高效的教学，帮助学生建立坚实的英语基础并培养写作技能。
从最初仅有12名学生和一个位于Lorong Ah Soo的校区，Write Edge现已扩展至8个实体校区、一个名为WELearn的在线部门，并且还为马来西亚的学生提供在线课程。凭借数十年的教学、课程和教育管理经验，我们拥有一支经验丰富、能力出众的团队。我们努力工作，确保学生在Write Edge获得最佳体验，并为我们所做的事情感到自豪。
职位描述：
我们正在寻找一位积极进取、富有创造力、有责任感、独立且专注的个人加入我们的团队。招生团队负责中心的学生注册和客户体验，与Write Edge的运营总监一起工作。我们还负责组织各种活动并主导不同项目，以实现我们在新加坡市场的目标。您的见解将有助于开发、扩展和维护我们现有的业务流程和系统。
作为招生主管，您将与市场和客户服务部门合作，提高学生注册率、改善学生留存率并开发新的流程和规范。这包括对WE所有服务和活动的咨询和注册进行专业处理。
职位职责：
日常任务
• 提高现有和新校区的注册率、留存率和转化率
• 对WE所有服务和活动的咨询和注册进行专业处理
• 管理开放日，确保及时跟进和服务
• 深入了解机构的课程和项目，向学生和家长提供准确和及时的信息
• 领导变革项目/活动，以提高客户参与度，招募新学生
• 完成管理层随时指派的其他任务和职责
• 开发新的注册流程和规范，支持客户服务培训、活动及相关注册系统
CRM管理与流程优化（Hubspot）
• 流程设计和优化
查看英文原文
Company Background:
At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore. The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.
From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 8 physical
branches,1 online arm called WELearn and also offers online classes to students in Malaysia. With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Job Description:
We are looking for a driven, resourceful, committed, responsible and independent individual to join our team. The
Enrolment team is in charge of the student enrolment and customer experience of the centre together with the Head of Operations at Write Edge. We are also in charge of helming various events and spearheading different projects to reach our goals for the Singapore Market. Your insightful contribution will help to develop, expand and maintain our existing business processes and systems.
In your role as the Enrolment Executive, you will work with the Marketing and Customer Relations departments on increasing student enrolment, improving student retention and developing new processes and protocols. This includes the professional handling of enquiries and registration across the full range of WE's services and activities.
Job Responsibilities:
Day-to-day
• Drive enrolment, retention and conversion rates in existing and new locations
• Professional handling of enquiries and registrations across WE's full range of services and activities
• Manage Open Houses to ensure tight follow up and service
• Develop a deep understanding of organisation's programmes and services to provide accurate and prompt
information to students and parents.
• Lead change projects/events to improve customer engagement, recruit new students
• Perform any other duties and responsibilities as and when assigned by management
• Developing new processes and protocols for student enrolment Support in customer service training, events
and related student enrolment systems.
CRM Management and Workflow Optimisation (Hubspot)
• Workflow design and optimisation to streamline business processes and enhance operational efficiency
• Analyse existing workflow and recommend improvements
• Process mapping: Collaborate with cross-functional teams and document process maps and user journeys to
facilitate trainings and onboarding
• Troubleshooting and resolving any technical or functional issues related to workflows
• Collaborate with vendor’s support team as needed
• Analytics and reporting: track and measure the efficiency of workflows, identifying further optimization
• Generate regular reports and provide insights for decision making
Skills Required:
• Timely and professional handling of feedback
• Exceptional client engagement and rapport building skills
• Leadership abilities to manage a team for long term retention and successful business outcomes
Requirements and Attributes
• Availability to work one weekend
• Proficiency in CRM, Sales and Customer Service
• Tech savvy and proficient with Google Suite
• Excellent communication skills, both written and spoken. Bilingual would be preferred
• Resilience in a fast-paced environment, with the ability to work independently
• Strong interpersonal skills, including handling client feedback professionally
• Demonstrates leadership skills and have the ability to drive impact
• Adaptable and strong customer focused approach
• Strong administrative skills, tech-savviness and proficiency with Google Suite
Working Hours:
• 5 days work week (4 weekdays and 1 weekend)Originally posted on Himalayas