医疗行政与外科患者协调员 | 菲律宾
Medical Administrative & Surgical Patient Coordinator | Philippines
关于我们
HireHawk 将世界各地的技能型专业人士与支持美国和加拿大公司的有意义的远程工作机会相连接。我们专注于长期职位，经验丰富的专业人士可以真正承担职责，成为团队中值得信赖的成员，并从任何地方产生可衡量的影响。
职位描述
作为医疗行政与外科患者协调员，您将负责患者进入外科流程后的行政协调工作。您需要确保必要的批准、检查、记录、预约、文件和术前步骤完成，使患者保持手术进度。
这是一个以运营为重点的医疗岗位，不是销售职位，也不是远程临床职位。您将直接与患者、医疗办公室、影像中心、实验室、医院和其他医疗提供者合作，同时知道何时需要将问题或担忧上报给临床人员。您将接受该诊所特定工作流程的培训，并逐步承担患者旅程中的关键部分。
职责
- 负责多个外科患者的术前流程，从预订到手术准备。
- 保持每位患者的术前检查清单最新，识别尚未完成的批准、检查、记录、文件和其他要求，防止其成为延误因素。
- 协调所需的预约和检查，包括影像、医疗批准、实验室工作和其他术前要求。
- 联系医院、影像中心、实验室、医生办公室和其他医疗机构，获取缺失信息并推动病例进展。
- 在检查、记录或批准延迟时，持续跟进外部机构，为患者争取利益，同时保持专业沟通。
- 进行或支持标准化的术前患者电话，清晰地向患者解释既定的非临床指导和下一步骤。
- 在相应系统中准确记录患者对话、已完成的要求、待办事项和病例状态。
- 向整个诊所团队清晰传达手术准备情况、未完成的要求和潜在的延误。
- 识别超出您行政职责范围的临床问题、异常情况或担忧，并及时上报，而不是自行处理。
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About Us
HireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.
About the Role
As a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.
This is an operations-focused healthcare role, not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey.
Responsibilities
- Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
- Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.
- Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
- Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
- Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
- Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
- Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
- Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
- Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and escalate them promptly rather than providing independent medical advice.
- Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.
Requirements
Must-Have:
- 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.
- Hands-on experience working in a U.S. medical practice or healthcare environment.
- Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.
- Experience using EMR, CRM, patient-management, or comparable medical-office systems.
- Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.
- Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.
- Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff.
Nice to Have:
- Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment.
- Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience.
- Experience conducting standardized pre-operative patient calls.
Originally posted on Himalayas