资深人力资源业务伙伴（研发）
Principal HR Business Partner (R&D)
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。我们正在寻找一位高级人才成功合作伙伴（通常称为“HRBP”），作为 Toast 研发部门的战略人力资源伙伴——一个超过 2000 人的社区，涵盖工程、产品和设计。你将直接向高级总监、PSP 汇报，并作为高级领导的真正思想伙伴，帮助塑造我们如何建设、发展和维持一个世界级的产品和技术组织。
这是一个高影响力的角色，适合擅长处理组织复杂性、在没有权威的情况下影响他人，并将人才战略转化为实际成果的人。合适的人士在与副总裁讨论组织设计的房间中同样感到自在，也愿意亲自参与校准周期或困难的绩效谈话。
**申请者须知：** 我们优先考虑位于波士顿、纽约市、多伦多、旧金山和奥马哈等中心地区的候选人。
**日常职责**
- 与研发副总裁、副总裁和高级总监合作，设计并优化可扩展的组织结构；在重组和结构调整期间担任值得信赖的顾问，帮助领导者以关怀和清晰的方式应对人员影响。
- 全程主导组织设计项目：从诊断根本原因到利益相关者对齐、变更沟通和实施。
- 推动工程、产品管理和设计团队的一致性、高质量绩效校准——建立领导能力并确保公平、差异化的结果。
- 倡导明确期望和坦率反馈的文化；帮助领导者理解“提高标准”在实践中是什么样子。
- 通过采用和测试 AI 解决方案来培养 AI“建造者”方法，以解决大规模挑战。
- 利用参与度数据、脉冲调查和定性信号来识别组织健康风险，并与领导者共同制定行动计划。
- 在公司级人才计划的设计和推出中代表研发部门——确保薪酬周期、等级框架和参与活动有效落地。
- 以分析视角开展工作——利用数据塑造决策、衡量结果，并向高级利益相关者讲述连贯的故事。
**你需要具备的条件**
- 10 年以上人力资源业务伙伴经验，熟悉科技行业，有大型组织的跨职能协作经验
- 擅长在复杂的组织环境中导航，能够影响他人而无需正式职权
- 有丰富的组织设计、绩效管理、员工体验和人才发展的实践经验
- 能够将战略目标转化为具体的行动方案，同时保持对细节的关注
- 优秀的沟通和人际交往能力，能够与各级别员工建立信任关系
- 熟悉数据分析工具，能够从数据中提取洞察并用于决策支持
- 对技术行业充满热情，愿意持续学习和适应变化
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Principal People Success Partner (more commonly referred to as "HRBP") to serve as the strategic HR partner for Toast's R&D organization — a 2,000+ person community spanning Engineering, Product, and Design. You'll report directly to the Senior Director, PSP and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization.
This is a high-impact individual contributor role for someone who excels at navigating organizational complexity, influencing without authority, and translating people strategy into practical outcomes. The right person is equally comfortable in a room with a SVP discussing org design as they are rolling up their sleeves on a calibration cycle or a difficult performance conversation.
**Note to applicants:** We are prioritizing candidates located near our hubs in Boston, New York City, Toronto, San Francisco, and Omaha.
**A day in the life (Responsibilities)**
- Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity.
- Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation.
- Drive consistent, high-quality performance calibrations across Engineering, PM, and Design — building leader capability and ensuring fair, differentiated outcomes.
- Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice.
- Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale.
- Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning.
- Serve as the R&D voice in the design and rollout of company-wide people programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively.
- Bring an analytical lens to your work — using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders.
**What you'll need to thrive (Requirements)**
- 10+ years of HR Business Partner experience, with at least 5 years supporting engineering, product, or design organizations.
- Demonstrated expertise in org design — you've led restructuring initiatives, not just supported them.
- Experience as a trusted partner to VP- and SVP-level leaders; you're known for your ability to influence and coach.
- Strong analytical skills — comfortable using AI tools and working with employee data, engagement metrics, and headcount models to shape recommendations.
- Excellent judgment: you know when to push, when to listen, and when to escalate.
- High EQ and the ability to build trust quickly across a diverse, technically-oriented workforce.
- Experience at a high-growth SaaS or fintech company.
- Experience supporting a globally distributed R&D org.
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
**#LI-DNI**
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$159,000—$254,000 USD
Zone B
$138,000—$221,000 USD
Zone C
$125,000—$200,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._