高级项目经理，洞察项目管理
Senior Program Manager, Insights Program Management
我们正在招聘一位高级经理，实施项目经理，负责Tendo Insights客户的交付和关系管理，从合同签署到上线，并进入稳定状态的价值实现。您将是医院的首席医疗官（CMO）、首席财务官（CFO）以及临床文档团队都信任的人，能够为一个涉及临床、财务、IT和高管利益相关者的复杂、跨职能的部署带来秩序，这些利益相关者并不总是意见一致。
这是一个高级且高度自主的职位。您需要制定并执行自己的实施计划，管理多个同时进行的客户项目，处理客户内部的组织政治，并在医院高管面前可信地代表Tendo，同时与销售、产品和客服紧密合作，确保客户承诺是现实可行的并得到履行。
关于Tendo
创造影响——加入我们的团队！
我们是一家快速发展的使命驱动型公司，致力于打造让团队和个人都能茁壮成长的文化。我们以团队驱动的文化和快速增长，获得了福布斯2024年、2025年和2026年的“最佳初创雇主”称号。由经验丰富的团队领导，我们践行自己的价值观，一直在寻找有动力、拥有多样化经验和背景的人才，帮助我们通过创建无缝、直观、用户友好的软件，改善患者、临床医生和护理人员的医疗体验。
如果您喜欢与创新技术合作，并希望成为一支将改变医疗体验的团队中的一员，我们鼓励您今天就申请！
工作地点
远程办公
Tendo在加利福尼亚州旧金山、犹他州盐湖城、伊利诺伊州芝加哥、田纳西州纳什维尔和宾夕法尼亚州费城设有中心。候选人可以位于我们任何一个中心所在城市。
职责
- 负责新Tendo Insights客户的端到端实施计划——根据每个客户的具体数据、IT和组织限制，制定分阶段的项目计划、治理结构和现实的时间表。
- 在实施过程中作为主要关系负责人，与执行发起人（CMO/CFO级别）、日常推动者和运营利益相关者（CDI、HIM、IT/数据团队）建立可信赖的顾问关系。
- 识别并主动管理交付风险——包括组织性和人际风险（例如，某位利益相关者认为该工具是一种威胁，或存在相互竞争的利益）。
查看英文原文
We're hiring a Senior Manager, Implementation Program Manager to own the delivery and relationship for a portfolio of Tendo Insights customers, from contract signature through go-live and into steady-state value realization. You'll be the person a hospital's CMO, CFO, and clinical documentation team all trust to bring order to a complex, cross-functional rollout — one that touches clinical, financial, IT, and executive stakeholders who don't always agree with each other.
This is a senior, largely autonomous role. You'll be expected to build and run your own implementation plans, manage multiple concurrent customer engagements, navigate organizational politics inside customer accounts, and represent Tendo credibly in front of hospital executives while also partnering closely with Sales, Product, and Support to make sure customer commitments are realistic and kept.
About Tendo
Make an impact—join our team!
We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Our team-driven culture and rapid growth have earned us recognition as one of Forbes’ Top Startup Employers for 2024, 2025, and 2026. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences.
If you like working with innovative technologies and want to be part of a growing team that will help transform the healthcare experience, we encourage you to apply today!
Job Location
Remote
Tendo has hubs in San Francisco, CA; Salt Lake City, UT; Chicago, IL; Nashville, TN; and Philadelphia, PA. Candidates may be located in any one of our hub locations.
Responsibilities
- Own end-to-end implementation planning for new Tendo Insights customers — building phased project plans, governance structures, and realistic timelines based on each customer's specific data, IT, and organizational constraints.
- Serve as the primary relationship owner for your accounts through implementation, building trusted-advisor relationships with executive sponsors (CMO/CFO-level), day-to-day champions, and operational stakeholders (CDI, HIM, IT/data teams).
- Identify and proactively manage delivery risk — including organizational and interpersonal risk (e.g., a stakeholder who sees the tool as a threat, competing internal IT priorities) and not just timeline/technical risk.
- Run structured stakeholder communication and escalation cadences, including managing engagements through periods when an executive sponsor has reduced availability.
- Convert high-level or phased contract commitments into specific, mutually agreed implementation plans with the customer.Build and deliver executive-level updates and business reviews that connect implementation progress to the value the customer actually cares about — including proposing credible leading indicators when the metrics customers ultimately care about (like annual quality rankings) move too slowly to show in-quarter progress.
- Partner cross-functionally with Sales (on scoping and handoff), Product (on customer feedback and gaps), and Support (on transition to steady state) to ensure a seamless customer experience.
- Manage multiple concurrent customer engagements at varying stages of the implementation lifecycle, prioritizing your time across a portfolio rather than a single account.
- Mentor and provide guidance to more junior program/project managers on the team as it scales.
Requirements
- Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience.
- 7+ years of experience in program/project management, implementation, or professional services, ideally in enterprise software, healthcare technology, or a comparably complex B2B environment.
- A track record of managing complex, multi-stakeholder implementations with executive-level customer visibility — not just internal project plans.
- Demonstrated judgment in navigating organizational politics and relationship risk within a customer account — you can name the real risk to an engagement, not just the risk that's easy to put in a status report.
- Strong executive communication and presence — comfortable building and delivering a plan or business review directly to a customer's C-suite, and comfortable being challenged on it in the room.
- Structured, rigorous planning skills: you can build a realistic, dependency-aware timeline rather than a generic template.
- Experience managing a portfolio of concurrent engagements and prioritizing across competing demands.
Nice to Have
- Experience in healthcare — particularly with hospital or health system operations, clinical quality programs, clinical documentation improvement (CDI), or healthcare data/analytics.
- Familiarity with healthcare quality metrics and ranking programs (e.g., CMS Star Ratings, U.S. News & World Report rankings, HEDIS, or similar).
- PMP, PgMP, or similar program management certification.
- Experience partnering with clinical, IT, and finance stakeholders simultaneously on the same engagement.
Base Salary Range
$114,750 - $155,250
This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience. Tendo also offers an equity package, annual bonuses, and benefits.
Benefits
For full time employees, Tendo also offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, company equity, voluntary benefits, 401(k), company paid holidays, flexible time off, and an employee wellness program (“Breathe”).
Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Originally posted on Himalayas