中级/高级数字支持分析师 - OP02241-OS
Intermediate/Senior Digital Support Analyst - OP02241-OS
我们正在拉丁美洲招聘！
🟢 Dev.Pro 是一个全球化的 IT 专业团队，通过软件工程专长帮助科技公司扩展业务。作为一家以远程办公为主的公司，我们的开发人员在五大洲的 55 多个国家工作，使我们具备灵活性和技能来为任何规模或复杂度的项目提供高质量的工程支持。清晰的沟通和履行承诺是我们工作的核心。我们的员工可以自由地从任何地方工作，并有机会在多元、专注的团队中实现职业和个人成长。
我们的客户正在寻找一名数字支持分析师加入他们的宾客工程团队，支持全球宾客和特许经营门店使用的数字和电子商务服务。在此职位中，您将确保影响数字体验的问题得到适当的重视和解决。您将与内部团队和外部合作伙伴协作，推动技术问题的解决并支持数字服务的变更。
🟩 你将获得：
- 支持为数百万宾客提供点餐体验的数字服务
- 解决现实中的技术挑战，提升您的调查和事件管理能力
- 接触 AWS Lambda、Dynatrace、Postman 等工具获得实际操作经验
✅ 你符合这些条件吗？
- 5 年以上技术支持相关经验
- 强大的调查、根本原因分析和事件管理能力
- 有根据影响和严重程度对技术问题进行分类、调查和升级的经验
- 出色的口头和书面沟通能力
- 有技术文档经验和将技术问题转化为非技术人员能理解内容的经验
- 具有协作精神，能够探索超出标准流程的解决方案
期望的：
- 熟悉 AWS Lambda 和 Dynatrace
- 有 QSR 经验，支持面向公众的电子商务应用
- 有支持第三方配送应用或集成的经验
- 熟悉 Postman 和 ServiceNow
- 熟悉 DynamoDB、Azure DevOps 和 BrowserStack
- 有销售点（POS）支持经验
- 有面向公众的支持经验或为大型客户/用户群体提供支持的经验
- 计算机科学、软件工程或相关领域的学士学位或更高学历，或相关实践经验
🧩 关键职责与你的贡献
在此职位中，您将协助解决
查看英文原文
We are hiring in Latin America!
🟢 Dev.Pro is a global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow — both professionally and personally — as part of a diverse, dedicated team.
Our client is looking for a Digital Support Analyst to join their Guest Engineering team supporting digital and e-commerce services used by guests and franchise locations globally. In this role, you'll help ensure issues affecting the digital experience are addressed with the appropriate urgency. You'll collaborate with internal teams and external partners to drive technical issues to resolution and support changes to digital services.
🟩 What's in it for you:
- Support digital services that power the ordering experience for millions of guests worldwide
- Solve real-world technical challenges and strengthen your investigation and incident management skills
- Gain hands-on experience with AWS Lambda, Dynatrace, Postman, and more
✅ Is that you?
- 5+ years of experience in technical support roles
- Strong investigation, root-cause analysis, and incident management skills
- Experience triaging, investigating, and escalating technical issues based on impact and severity
- Strong verbal and written communication skills
- Experience with technical documentation and translating technical issues to non-technical audiences
- Collaborative mindset and ability to explore solutions beyond standard procedures
Desirable:
- Familiarity with AWS Lambda and Dynatrace
- Prior QSR experience supporting public-facing e-commerce applications
- Experience supporting third-party delivery applications or integrations
- Familiarity with Postman and ServiceNow
- Familiarity with DynamoDB, Azure DevOps, and BrowserStack
- Experience with Point-of-Sale (POS) support
- Experience with public-facing support or support across a large client/user base
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field, or relevant practical experience
🧩Key responsibilities and your contribution
In this role, you'll help address issues affecting the digital experience and support their timely resolution.
- Respond to and triage alerts related to e-commerce applications and services
- Escalate incidents as needed based on their impact and severity
- Triage and investigate incidents escalated from Level 1 Technology Support
- Track incidents through resolution, escalating to additional teams as needed
- Respond to out-of-band and ad-hoc support requests
- Support new application and service deployments
- Work with development teams and external partners to drive issues or changes to resolution
- Monitor and analyze logs, trends, and guest feedback related to digital services
- Relay information, knowledge, and status updates to support teams
Our next steps:
✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer
Interested? Find out more:
📋How we work
💻 LinkedIn Page
📈 Our website
💻IG Page
Originally posted on Himalayas