全球咨询与系统集成商合作伙伴总监
Director, Global Consulting & System Integrator Partnerships
#### 关于我们
Ada 是一家人工智能客户服务平台，使命是为每个人提供卓越的客户服务。我们致力于在规模化的基础上提升客户服务的质量标准，使企业能够提供人们喜爱的即时、主动、个性化且无缝的体验。
Ada 是一个 AI 转型平台和合作伙伴，结合战略专长与强大的 AI 代理管理技术，加速企业的 AI 成熟度，使其保持领先。通过 Ada，83% 的客户对话——并且这个数字还在增长——都通过自动化轻松解决，让团队有更多时间，公司有更多资源专注于增长，客户也有更多时间关注对他们最重要的事情。
Ada 于 2016 年成立，是一家加拿大公司，已为 Square、YETI、IPSY 和 [Monday.com](http://monday.com/) 等领先品牌提供了超过 55 亿次互动，节省了数百万小时的人工努力。Ada 获得了来自 Accel、Bessemer、FirstMark、Spark 和 Version One Ventures 等顶级投资机构超过 2.5 亿美元的资金支持，是客户服务领域 AI 管理和应用的先驱。
在 Ada，我们视成长为每位个人主人翁成长的反映。这就是为什么我们的价值观根植于推动进步和持续改进。如果你有抱负并渴望成长，Ada 可能就是适合你的地方。
了解更多请访问 [www.ada.cx](http://www.ada.cx)。
#### 关于该职位
我们正在寻找一位经验丰富的全球咨询与系统集成商合作伙伴总监，负责建立并领导我们的咨询与 SI 合作伙伴生态系统。你将与全球系统集成商（GSIs）、区域系统集成商（RSIs）和咨询公司建立关系，推动新的业务增长，并扩大 Ada 在客户体验转型项目中的影响力。你将是一位战略联盟领导者，懂得如何将合作转化为实际的收入影响。你将建立并扩展能够带来可衡量增长的咨询与 SI 关系，并在企业销售、CX 转型和生态战略的交汇点上茁壮成长。
#### 成果
- 制定并执行 SI/GSI 合作伙伴策略，招募顶级 GSI 合作伙伴和高绩效的区域合作伙伴。
- 通过战略关系推动由合作伙伴带来的销售线索和新客户获取，识别合作伙伴客户群中高价值的机会和 CX 转型项目
- 担任...
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#### **About Us**
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at [www.ada.cx](http://www.ada.cx).
#### About the Role
We're seeking an experienced Director of Global Consulting and System Integrator Partnerships to build and lead our consulting and SI partner ecosystem. You'll develop relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding Ada's presence in customer experience transformation initiatives. You’ll be a strategic alliances leader who knows how to turn partnerships into meaningful revenue impact. You’ll build and scale consulting and SI relationships that drive measurable growth, and you thrive at the intersection of enterprise sales, CX transformation, and ecosystem strategy.
#### Outcomes
- Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.
- Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects
- Serve as executive sponsor for strategic partner relationships, developing joint business plans with revenue targets and success metrics
- Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support
- Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays
- Collaborate with Ada's sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact
- Partner with Ada's PS organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners
- Build business case models, ROI frameworks, and sales materials that partners leverage in customer engagements
- Track partner performance metrics including pipeline contribution, revenue attainment, and forecast partner-driven business impact
#### About You
- 8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships
- Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth
- Deep experience in CX transformation, contact center modernization, or digital customer service initiatives
- History of consistently exceeding partner-driven revenue targets and net new logo acquisition
- Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators
- Strong enterprise sales background with understanding of complex B2B sales cycles
- Experience in B2B SaaS, enterprise software, or customer experience technology
**You also have:**
- Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles
- Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners
- Strong executive presence with ability to influence C-level stakeholders at partners and enterprise clients
- Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels.
- Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller)
- Excellent relationship building and consultative selling skills
- Data-driven approach to pipeline management with strong forecasting abilities
Please note: Some travel required to meet with partners and attend industry events, inclusive of company events and offsites.
#LI-NS1
#### Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
##### **Benefits**
- **Unlimited Vacation:** Recharge when you need to.
- **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance.
- **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle.
- **Employee & Family Assistance Plan:** Resources to support you and your loved ones.
##### **Perks**
- **Flexible Work Schedule:** Balance your work and personal life.
- **Remote-First, In-Person Friendly:** Options to work from home or at our local hub.
- **Learning & Development Budget:** Invest in your long-term growth goals and skills.
- **Work from Home Budget:** Equipping you with the tools and support for a seamless remote work experience.
- **Access to Cutting-Edge AI Tools:** Work with the best AI tech stack in the industry.
- **Hands-On with LLMs:** Enhance your expertise in leveraging large language models.
- **A Thriving Industry:** Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.