企业客户经理
Enterprise Account Executive
我们正在寻找有经验的**Account Executives**，有直接向**市场研究或用户体验研究**领域销售技术的经验。作为企业客户经理，您将通过在企业市场细分中识别和获取新业务机会来推动收入增长。您在技术解决方案和销售方面的专业知识，将使您能够通过升级销售、交叉销售和新客户机会创造价值。您将与业务部门（LOB）和高管建立信任关系，深入了解他们的独特业务挑战和目标。
您将与一支由客户成功经理、解决方案工程师和业务发展代表组成的优秀团队合作，共同制定、指导并实施区域战略。你们将共同努力，建立和加强与客户的互利关系。
**主要职责：**
- 创建并维护销售管道，确保在指定客户中超额完成目标。
- 通过调动合适的资源（如销售工程师、专业服务、市场部、客户成功等）管理端到端销售流程。
- 理解市场研究项目，收集行业趋势、客户偏好和竞争定位的见解。
- 与企业客户进行方案发现会议，了解他们的痛点和目标，将我们的SaaS产品定位为能带来可衡量价值的解决方案。
- 通过定期互动加强客户关系。
- 组织和管理在市场活动及客户特定计划，以生成新的客户机会和兴趣。
- 保持长期视角，最大化整体收入，同时也能实现短期成果。
- 与企业客户进行合同谈判和续约流程，与法务和财务团队紧密合作，同时遵守公司政策和目标。
- 关注行业趋势，了解我们的竞争环境和新兴技术，利用这些知识预测客户需求，并在市场中差异化我们的产品。
**关于您：**
- 5-7年软件或技术销售及客户管理经验。
- **直接向市场研究和/或用户体验研究领域销售技术的经验和成功案例是必须条件**
查看英文原文
We're actively seeking experienced **Account Executives**, who have direct experience in selling technology to enable **market research or UX research.** As an Enterprise Account Executive, you will be responsible for driving revenue growth by identifying and securing new business opportunities within the enterprise market segments. Your expertise in technology solutions and sales, will enable you to show value through upselling, cross selling and net new opportunities. You will work closely with line of business (LOB) and C-Level executives as a trusted advisor to deeply understand their unique business challenges and goals.
You’ll be responsible for crafting, guiding and implementing a territory strategy alongside a talented team of Customer Success Managers, Solution Engineers and Business Development Representatives. Together, you’ll work towards fostering and enhancing mutually beneficial relationships with customers.
**Key responsibilities:**
- Create and maintain a sales pipeline to ensure over-achievement within the designated account.
- Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Marketing, Customer Success etc.
- Understand market research initiatives to gather insights on industry trends, customer preferences and competitive positioning.
- Lead solution discovery sessions with enterprise clients to understand their pain points and goals, positioning our SaaS offerings as solutions that deliver measurable values.
- Strengthen client relationships through regular engagement.
- Organize and manage in-market events, and account specific initiatives to generate net new opportunities and interest within the account.
- Maintain a long-term perspective to maximize overall revenue generation while being able to generate short term results.
- Manage contract negotiations and renewal processes with enterprise clients, working closely with legal and finance teams while adhering to company policies and objectives.
- Stay informed about various industry trends, understand our competitive landscape, and emerging technologies, leveraging this knowledge to anticipate client needs and differentiate our offerings in the market.
**About you:**
- 5-7 Years experience of quota carrying software or technology sales and account management experience.
- **Direct experience and success selling technology to enable market research and / or UX research is a requirement to be considered for this role.**
- Successful history of net new business sales, with the ability to prove consistent delivery against revenue targets in the SaaS/technology sector.
- Experience managing the sales cycle from prospect to close.
- Experience managing and closing complex sales cycles and demonstrated ownership of all aspects of account management.
- Previous Sales Methodology training (MEDDICC), Sales Navigator & CRM experience.
- Direct experience selling community, social, CRM or customer feedback platforms is desirable.
- University Degree.
**Additional details:**
- This role is open to remote applicants within the US and Canada, with a strong preference for candidates based in the Toronto or Vancouver areas.
- The typical OTE for this position is $240,000 - $260,000 per year CAD. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
**The Good Stuff:**
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.
+ Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
+ Recognized in 2023 as one of the Best Workplaces for Women®
+ Recognized as a Top Employer by British Columbia's Top Employers 2023
**About Alida**
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.
That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.
Leading companies like **HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon** depend on **Alida’s community-centered research platform** to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.
Learn more at [www.alida.com](http://www.alida.com/).
**We can’t wait to meet you!**
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.
Follow us at [www.alida.com](http://www.alida.com/) and engage with us on LinkedIn, Twitter and Instagram.
Alida has an [accommodation process](https://www.alida.com/hiringaccommodations) in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [[email protected]](https://alida.applytojob.com/cdn-cgi/l/email-protection) so that arrangements can be made for the appropriate accommodations to be in place.
Alida takes your private information seriously. Review our Candidate Privacy Statement [here](https://www.alida.com/candidateprivacy) to understand how we use and protect your personal information.
**Vacancy Status:** This posting is for an **existing vacancy** that we are actively seeking to fill.
**Artificial Intelligence Disclosure:** Our recruitment process is human-led. While our Applicant Tracking System (ATS) includes an AI-enabled "talent match" feature to help compare applications against job requirements, this tool is not used as a decision making factor and it is not used to rank candidates by suitability. All applications are personally reviewed by our recruitment team, and all decisions regarding interview selection and hiring are made solely by human employees.
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