远程长期护理药房客户服务中心技术员
Remote LTC Pharmacy Customer Service Technician
概述
Symbria Rx Services 正在寻找一位团队合作精神强的药房技术客户专员，其应与我们共同致力于确保老年人的健康和福祉。作为医疗保健行业中为数不多的100%由员工所有公司之一，我们的业务实践严格遵循员工股东所承诺的价值观。在过去20多年里，Symbria 一直为有才华的员工提供卓越的工作环境，以向养老社区和急性后护理环境中的老年患者提供以患者为中心的护理服务。
职位概述
药房技术客户专员（PTCS）负责直接为辅助生活和独立生活园区的客户和员工提供服务，以保持客户满意度并扩大园区内的客户基础。
职位详情：
- 工作时间：上午11:00至晚上8:00 CST。
- 需要轮班周末和节假日。具体时间将根据需求而定。
- 必须目前居住在 Symbria Rx Services 有执照的州：亚利桑那州、科罗拉多州、佛罗里达州、伊利诺伊州、印第安纳州、堪萨斯州、马萨诸塞州、密歇根州、密苏里州、宾夕法尼亚州、俄亥俄州、威斯康星州
职责
功能与职责• 直接与患者及其家属联系，核实保险/付款信息，进行医保D部分评估，并帮助监控高成本药物和自付费用。• 在现有社区内部进行市场营销以扩大客户基础。• 协助通过专门为该客户群体设计的项目进行注册和订购，例如医保B部分覆盖的药物和现金折扣卡。• 直接与社区合作，为客户提供流感疫苗接种和家庭之夜等服务。• 协助社区准备检查访问。• 协助新社区的过渡。• 处理新处方和续方。• 包装和准备周期性药物。• 如有需要，联系医生办公室获取续方授权。• 如有需要，联系客户核实订单。• 准备审计表并向上级经理提供反馈。• 将不完整或被拒绝的处方转交相关部门处理，并在系统中跟踪状态。• 在系统中发起并记录通信和后续跟进。• 与其他团队成员和经理协作，确保最佳实践得到共享。• 根据业务需求或生产水平，为其他药房部门提供后备支持。• 完成分配的任何其他职责。
查看英文原文
Overview
Symbria Rx Services is seeking a team oriented, Pharmacy Technician Customer Specialist who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.
Position Summary
The Pharmacy Tech Customer Specialist (PTCS) is responsible for providing services directly to customers and staff of assisted living and independent living campuses to maintain customer satisfaction and increase client base within a campus.
Position Details:
- 11:00AM to 8:00PM CST.
- Rotating weekends and holidays. Those hours will depend on needs.
- Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI
Responsibilities
FUNCTIONS AND RESPONSIBILITIES• Maintain direct contact with patients and their families to verify insurance/ payment information, perform Medicare Part D evaluations and to help monitor high cost medications and copays.• Provide internal marketing within existing communities to increase our client base.• Assist with enrollment and ordering via programs designed specifically for this customer base such as Medicare B covered medication and cash-discount cards.• Work directly with communities to provide services such as flu clinics and family night to their clients.• Assist communities to prepare for survey visits.• Assist with new community transitions.• Process new and refill prescriptions.• Package and prepare cycle medications.• Contact physician’s office as needed for refill authorization.• Contact client for verification of orders as needed.• Prepare audit sheets and provide feedback to manager.• Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.• Initiate and document correspondence and follow up in system.• Work collaboratively with other team members and manager to ensure best-practices are shared.• Provide backup support to other pharmacy departments based on business needs or production levels.• Any and all duties as assigned.
Qualifications
To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:• High School diploma or general education degree (GED).• Pharmacy Technician License where applicable, in all states Symbria has a pharmacy and a National Certification (CPhT).• Willingness to obtain multiple state licensure in the states Symbria provides pharmacy services.• Retail pharmacy or customer service experience; minimum one year.• General computer knowledge including Microsoft Office: Word, Excel and Outlook.• Excellent customer service, interpersonal, verbal and written communication skills.• Ability to identify and meet customer’s needs and requirements.• Strong knowledge of Brand/Generic drugs and medical terminology.• Must be able to work weekends, holidays and alternate shifts for PTO/staffing coverages as 24/7/365 operational needs dictate.
Why work for us?
We are a100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.
- Medical, Dental, and Vision Insurance
- Short/long Term Disability Insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Programs
- Paid Time Off (PTO) and Tuition/CEU Reimbursement
All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.
Originally posted on Himalayas