专业服务商业负责人
Professional Services Commercial Lead
关于团队
DeployCo交易桌帮助将客户的部署机会转化为明确、可执行的专业服务交易。我们与部署、销售、法律、财务、技术收入和运营部门合作，确保每笔交易都有明确的范围、符合批准标准的定价、完整的审批流程，并顺利移交至交付环节。
该团队位于商业执行与交付准备的交汇点。我们让复杂的增值服务交易更容易购买和交付，同时强化有助于DeployCo扩展的模板和流程。
关于职位
我们正在招聘一位经验丰富的专业服务商业负责人，负责管理指定的DeployCo专业服务交易的全流程。您将亲自起草和修订工作说明书（SOW），验证定价和交易输入，协调跨职能的评审和审批，并确保承诺清晰、可交付并准备好执行。
此职位的差异化之处在于起草能力：您曾撰写过SOW，而不仅仅是传递它们。您能够将技术和交付输入转化为精确的范围、交付物、里程碑、假设、依赖项、验收标准、费用和变更控制——然后推动交易进展。
这是一个对经验丰富的合同经理、交易桌专业人士或专业服务商业运营者而言的个人贡献角色，需要结合出色的写作能力和商业判断力，以及严谨的执行力。
您将负责
- 从接收至审批、签署和运营交接，全程负责指定的DeployCo交易。
- 使用批准的模板和指南起草和修订SOW、工单和变更单；与法律部门合作处理非标准合同条款和修改意见。
- 验证费率表、费用、工时和资源输入、折扣、利润率输入、计费里程碑和关键交易数据是否符合批准的标准和限制；将SOW与报价进行核对，并对异常情况提出明确建议。
- 协调部署、销售、法律、财务、技术收入、计费和订单管理的评审和审批；尽早发现缺口，并保持相关方对下一步骤的一致理解。
- 识别并协调解决交付和商业风险，包括范围不明确或验收标准不清、不可行的承诺、范围蔓延、文件不一致以及后续计费或收入影响。
- 维护准确的交易记录，审批流程
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About the Team
The DeployCo Deal Desk helps turn customer deployment opportunities into clear, executable professional-services engagements. We partner across Deployment, Sales, Legal, Finance, Technical Revenue, and Operations to ensure every deal has a well-defined scope, pricing aligned to approved guardrails, complete approvals, and a clean handoff to delivery.
The team sits at the intersection of commercial execution and delivery readiness. We make complex services deals easier to buy—and easier to deliver—while strengthening the templates and workflows that help DeployCo scale.
About the Role
We are hiring a hands-on Professional Services Commercial Lead to own the end-to-end deal desk workflow for assigned DeployCo professional-services engagements. You will personally draft and revise statements of work (SOWs), validate pricing and deal inputs, coordinate cross-functional reviews and approvals, and ensure commitments are clear, deliverable, and ready to execute.
The differentiator in this role is drafting expertise: you have written SOWs, not simply routed them. You can turn technical and delivery inputs into precise scope, deliverables, milestones, assumptions, dependencies, acceptance criteria, fees, and change controls—then keep the deal moving.
This is an individual-contributor role for an experienced contract manager, deal desk professional, or professional-services commercial operator who combines strong writing and commercial judgment with disciplined execution.
What You’ll Do
- Own assigned DeployCo deals from intake through approval, signature, and operational handoff.
- Draft and revise SOWs, work orders, and change orders using approved templates and playbooks; partner with Legal on non-standard contractual terms and redlines.
- Validate rate cards, fees, hours and resourcing inputs, discounts, margin inputs, billing milestones, and key deal data against approved inputs and guardrails; reconcile the SOW to the quote and route exceptions with a clear recommendation.
- Coordinate reviews and approvals across Deployment, Sales, Legal, Finance, Technical Revenue, Billing, and Order Management; surface gaps early and keep stakeholders aligned on next steps.
- Identify and coordinate resolution of delivery and commercial risks, including unclear scope or acceptance criteria, infeasible commitments, scope creep, inconsistent documents, and downstream billing or revenue implications.
- Maintain accurate deal records, approval evidence, and status updates; meet internal turnaround commitments and ensure a clean post-signature handoff.
- Turn recurring issues into stronger templates, playbooks, approval paths, and workflow improvements that increase deal quality and speed.
What You Bring
- Typically 7+ years of relevant B2B experience across deal desk, commercial contracts or contract management, professional-services operations, sales operations, order management, or a similar function.
- 3+ years of substantial, hands-on experience drafting and revising customer-facing SOWs for professional-services engagements.
- Experience operating pricing-validation, commercial intake, approval, and routing workflows alongside contract drafting and review.
- The ability to translate technical or service requirements into contract-ready scope, deliverables, milestones, dependencies, acceptance criteria, and change controls.
- Sound judgment and independent ownership of complex or non-standard deals, including the ability to recommend a practical path forward and escalate the highest-risk issues.
- Working knowledge of quote-to-cash and how SOW structure and pricing affect delivery, billing, revenue recognition, and the customer experience.
- Clear, concise communication; excellent attention to detail; and the ability to manage multiple time-sensitive deals while influencing partners without formal authority.
Preferred Qualifications
- Experience as a contract manager supporting customer-facing professional services, consulting, implementation, or managed services.
- Experience in cloud, enterprise SaaS, AI, or another complex technology environment.
- Familiarity with fixed-fee, milestone-based, and time-and-materials services engagements.
- Experience with Salesforce or CPQ, contract-lifecycle-management tools, e-signature platforms, and approval workflow systems.
- A track record of improving SOW templates, commercial playbooks, or deal workflows.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
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