实施经理 I
Implementation Manager I
Implementation Manager I
职位地点：远程办公
职位简介
Implementation Manager I 负责 Grace Hill 产品套件的端到端上线和实施流程。这包括收集需求、配置平台、培训最终用户、支持客户测试，并确保顺利发布并过渡到客户成功团队。在上线期间，Implementation Manager 是客户的主要联系人，引导他们实现成功采用并获得长期满意度。
主要职责
● 与客户合作，收集需求，定义成功标准，并制定定制化的实施计划。
● 领导产品设置、配置和定制，以符合客户目标和合同套餐。
● 开展以最佳实践和采用为核心的客户上线和培训会议。
● 在实施后顺利交接给客户成功团队。
● 制定并管理详细的项目时间表，确保里程碑按时完成。
● 监控进度，识别风险，并实施缓解策略。
● 维护准确的项目文档，供内部和客户参考。
● 跟踪并报告关键实施指标给管理层。
● 与内部团队（如产品、销售和客户成功）协作，确保无缝交付。
● 升级技术问题、集成挑战或流程障碍，以便及时解决。
● 参与流程改进，提升可扩展性和效率。
● 作为值得信赖的顾问，指导客户优化平台使用以实现业务成果。
● 提供产品演示和管理员培训，以推动采用。
● 在上线期间及时响应客户的疑问和担忧。
● 解决平台问题，并与内部团队协调解决方案。
任职要求
● 本科及以上学历，主修商业、技术或相关领域；或具有同等工作经验。
● 2–5 年 SaaS 实施、项目管理或客户上线相关经验。
● 熟悉项目管理方法论和工具。
● 优秀的沟通能力，能够向非技术人员解释技术概念。
● 在快节奏环境中证明能够按时完成任务。
● 熟练使用 CRM 和项目管理软件（例如 Salesforce、Asana、Smartsheet）及 G Suite。
● 强大的解决问题能力和细致入微的注意力。
● 能够建立信任关系并维护良好的客户关系。
查看英文原文
Implementation Manager I
Location: Remote
JOB SUMMARY
The Implementation Manager I is responsible for managing the end-to-end onboarding and implementation process for Grace Hill’s suite of products. This includes gathering requirements, configuring the platform, training end users, enabling client testing, and ensuring a smooth launch and transition to the Customer Success team. The Implementation Manager serves as the primary client contact during onboarding, guiding them toward successful adoption and long-term satisfaction.
KEY RESPONSIBILITIES
● Partner with clients to gather requirements, define success criteria, and create a tailored implementation plan.
● Lead product setup, configuration, and customization to align with client goals and contracted packages.
● Conduct client onboarding and training sessions focused on best practices and adoption.
● Facilitate smooth handoff to Customer Success post-implementation.
● Develop and manage detailed project timelines, ensuring milestones are met.
● Monitor progress, identify risks, and implement mitigation strategies.
● Maintain accurate project documentation for internal and client reference.
● Track and report key implementation metrics to leadership.
● Work with internal teams—such as Product, Sales, and Customer Success—to ensure seamless delivery.
● Escalate technical issues, integration challenges, or process blockers for timely resolution.
● Contribute to process improvements that enhance scalability and efficiency.
● Serve as a trusted advisor, guiding clients on optimal platform use to achieve business outcomes.
● Provide product demonstrations and admin training to drive adoption.
● Respond promptly to client questions and concerns during onboarding.
● Troubleshoot platform issues and coordinate solutions with internal teams.
REQUIREMENTS
● Bachelor’s degree in business, technology, or related field; or equivalent work experience.
● 2–5 years of experience in SaaS implementation, project management, or client onboarding.
● Strong understanding of project management methodologies and tools.
● Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
● Proven track record of meeting deadlines in a fast-paced environment.
● Proficiency with CRM and project management software (e.g., Salesforce, Asana, Smartsheet) and G Suite.
● Strong problem-solving skills and attention to detail.
● Ability to build rapport and maintain strong client relationships.
● Comfortable with occasional travel.
About Grace Hill
Grace Hill provides industry-leading SaaS solutions to improve property performance, reduce operating risk, and grow top talent in real estate. Our products span policy, training, assessment, survey, and data-driven insights serving over 1,700 companies and 500,000 professionals nationwide.Originally posted on Himalayas