未来销售职位：客户经理，美国 |远程|
Future Sales Openings: Account Executive, US |Remote|
Grafana Labs 是 Grafana Cloud 的开发公司，Grafana Cloud 是一个完全托管的可观测性平台，被超过 10,000 家组织信赖，用于确保可靠性、更快地解决事件并大规模优化遥测数据。基于开源和开放标准，并为跨任何技术栈的互操作性而设计，Grafana Cloud 将人工智能带入可观测性，并将可观测性带入人工智能，使团队（及其代理）获得统一的可见性，以便他们可以查看、理解并对其分散的数据采取行动，无论数据存储在哪里，都能以符合其抱负的速度前进。包括 Anthropic、Bloomberg、NVIDIA、Microsoft 和 Salesforce 在内的客户都依赖于 Grafana Labs。我们是一家 100% 远程办公的公司，团队成员遍布 40 多个国家，由 Lightspeed Venture Partners、Sequoia Capital、GIC、Coatue、J.P. Morgan、CapitalG 和 Lead Edge Capital 等领先投资机构支持。了解更多请访问，并在 LinkedIn 和 X 上关注我们。
我们正在快速扩张，并始终坚持让我们与众不同的特质：开源传统、全球协作文化以及对有意义工作的热情。我们的团队在一个以创新为驱动的环境中茁壮成长，透明度、自主性和信任是我们一切行动的驱动力。
你可能并不满足所有的要求，这没关系。如果这个职位让你感到兴奋，我们很期待你主动参与，这可能是一个真正改变职业生涯的机会。
如果你没有看到适合你所在地区/技能组合的职位，请在此处申请，以供未来考虑。如果你提交了申请，我们会将你的信息存档，并在有匹配职位时与你联系。
Grafana Labs 正在我们商业和企业部门中打造一支有才华的客户经理团队。无论你的背景是增长（拓展现有客户）还是获取（获得新客户），无论你是否销售过商业或企业市场，我们都希望听到你的声音。
当我们发布一个与你经验匹配的新职位时，我们会直接与你联系。
职位简介
作为 Grafana Labs 的客户经理，你将负责在你负责的客户群体中推动收入——通过外向挖掘和内向线索识别、培养并完成交易。我们采用咨询式销售方法：首先了解客户需求，然后说明 Grafana Cloud 和 Grafana Enterprise 如何解决他们的挑战。你将负责整个销售流程，从挖掘到成交，并将良好的客户关系移交给客户成功团队。
查看英文原文
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
If you do not see a posted role that fits your location/ skill set, please apply here for future consideration. If you apply, we will keep your information on file and reach out when a matching position becomes available.
Grafana Labs is building its pipeline of talented Account Executives across our Commercial and Enterprise segments. Whether your background is in growth (expanding existing accounts) or acquisition (landing net-new logos), and whether you've sold into commercial or enterprise markets, we want to hear from you.
When we open a new role that matches your experience, we will reach out directly.
About the Role
As an Account Executive at Grafana Labs, you'll be responsible for driving revenue across your assigned segment — identifying, nurturing, and closing opportunities through both outbound prospecting and inbound leads. We take a consultative approach to sales: understanding customer needs first, then articulating how Grafana Cloud and Grafana Enterprise can solve their challenges. You'll manage the full sales cycle, from prospecting through close, and hand off strong relationships to our Customer Success team.
What You'll Do
- Identify and close new business opportunities — whether expanding usage within existing accounts or acquiring net-new customers
- Meet and exceed quarterly and annual sales targets
- Manage all aspects of the sales process: discovery, demos, proofs of concept, proposals, negotiations, and account management
- Clearly communicate the value of Grafana Cloud and Grafana Enterprise to technical and business stakeholders
- Maintain a clean, accurate pipeline in Salesforce and manage forecasting, quoting, and order processing
What We're Looking For
- 3+ years of experience in infrastructure technology sales
- Consistent track record of hitting or exceeding quota in a competitive environment
- Experience managing full sales cycles across commercial or enterprise accounts
- Familiarity with Salesforce and structured sales methodologies (Command of the Message, MEDD(P)ICC, or similar)
- Strong communicator — comfortable in person, virtually, and in writing
- Entrepreneurial mindset: adaptable, self-motivated, and collaborative
- Exposure to open source technology is a strong plus
Segments We Hire For
- Commercial (Growth) — expanding Grafana usage within existing mid-market customers
- Commercial (Acquisition) — landing net-new commercial logos
- Enterprise (Growth) — deepening relationships and expanding within strategic enterprise accounts
- Enterprise (Acquisition) — opening and closing net-new enterprise deals
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
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